Name: Rise Art
Rating: 4.83

Merchant Metrics


Shipping & Delivery
delivery methods	Courier, Postal Service
average delivery time	Within 5 Days
on-time delivery	96%
accurate and undamaged orders	100%
Customer Service
communication channels	Email, Live Chat, Telephone
queries resolved in	2 - 3 Hours
customer service	4.84 out of 5

About Rise Art:

Rise Art: Contemporary Art Chosen by Experts

We work with top independent artists -- and artist champions -- to find the best art, and most extraordinary artists. We have a lot of paintings on the site, but you'll find plenty of photography, prints and sculptures, too. Also you can rent almost anything on our site. It gives you a chance to road test, experiment, or explore your taste — risk free.

If you need something framed, we'll do that for you, as well as handling all the shipping. And everything you buy from us comes with a no-hassle returns policy.

For help or advice, you can talk directly to one of our curators at advisors@riseart.com.

Visit Website

Phone:

+442086291525

Email:

info@riseart.com

Location:

Somerset House Strand

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Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm still awaiting a picture that I purchased 1 month ago.”

Helpful Report

(Customer) - Posted 1 year ago

Hi Joanne,

Thank you for your feedback. Please accept my apologies for the longer-than-usual lead time on your artwork. We have been in touch with the artist and the work is now on its way to you via an expedited service.

Best wishes

Phin

Posted 1 year ago

“Good service from the artist but Rise Art gave the wrong dimensions for the artwork which is not acceptable”

Helpful Report

(Customer) - Posted 1 year ago

Hi,

Thanks for your feedback, we really appreciate it. Sorry to hear about this issue - unfortunately this is something that the artist dictates when uploading new products to the site. We have been in touch with her to make sure this does not happen in the future.

Please do let us know if there is anything else which you would like to talk to us about.

Thanks,
The Rise Art Team

Posted 1 year ago

“It was great apart from the framing which looks cheaply done. the artwork is wrinkled at where it meets the mount as it wasn't backed with anything thick. Shame.”

Helpful Report

(Customer) - Posted 2 years ago

Hi Tonia,

Really sorry to hear that you've had a bad experience with Rise Art. Thanks for taking the time to feed this back to us.

We always aim to ensure that we deliver on high quality framing and are sorry to hear that your artwork hasn't been framed to this standard.

We are therefore more than happy to offer a reframe to you at no extra cost. Please let me know if you would be interested in this and we can make arrangements to collect the artwork.

Best wishes,
Liliane

Posted 2 years ago

“Disappointed with the frame which was rectangular for a square print. Otherwise good service.”

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(Customer) - Posted 2 years ago

“Very friendly and helpful Staff pre purchase, post purchase was not as good as there was a delay in receiving my purchase due to artist holiday and no updates as to when I would receive. I did eventually receive it.”

Helpful Report

Posted 2 years ago

Hi Joanne,

Thank you for your feedback and I apologise for the not so great experience. We really value it and will try to take this on board and improve our process.

The artists have an option to update their holiday period so the customer has a better estimate regarding expected delivery time. However, they don't always keep it updated, reducing the visibility of when the customer receives the work. In this case, this resulted in a not so good experience for you.

We have frequent contact with our sellers and will continuously reiterate the importance of keeping this information updated.

Regards,
Pedro

Posted 2 years ago

“On arrival I was somewhat suprised by the packaging. Let's just say it wasn't Amazon de luxe; it looked like it had been wrapped by my 95 year old gran. The second surprise was the size of the print. It was tiny - all my fault of course, because I ordered it. Next time I will read the measurements more carefully.”

Helpful Report

Posted 2 years ago

Rise Art is rated 4.83 based on 480 reviews

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