Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,961 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,961 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

Write Your review

Tell us how Riverside made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Riverside 1 star review on 27th July 2025

449

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot fault the service provided by Riverside, it was unfortunate that an item ordered arrived damaged. Riverside was very quick to deal with the issue and sent an immediate replacement that arrived the following day. The after sales support received was superb, thanks Eden.”

Helpful Report

Posted 3 years ago

“Great produce for our Weber traveler bbq. Very quick service”

Helpful Report

Posted 3 years ago

“Pleased with purchase but box badly damaged (see photos) - fortunately, the contents were OK. Courier was Royal Mail. Would be cautious about buying something similar online again for fear contents could be damaged”

Helpful Report

Posted 3 years ago

“Perfect shopping experience online, with very fast delivery.”

Helpful Report

Posted 3 years ago

“I researched the item I bought to find the cheapest place to buy it from and Riverside was it. So not only was it the cheapest online, the delivery was super fast. Excellent service”

Helpful Report

Posted 3 years ago

“Fast and efficient service. Ordered on the Friday and BBQ was there on the Saturday ready for its first cook!”

Helpful Report

Posted 3 years ago

“Ordering is easy, and the delivery was the following day”

Helpful Report

Posted 3 years ago

“First class service, easy ordering great selection and fast service”

Helpful Report

Posted 3 years ago

“A very pleasant experience dealing with Riverside. I will definitely be shopping with them again.”

Helpful Report

Posted 3 years ago

“Excellent delivery timescales … almost came before I ordered it”

Helpful Report

Posted 3 years ago

“Great service and products!”

Helpful Report

Posted 3 years ago

“The replacement grill rack for our barbecue arrived safely and promptly. The website worked well. An exemplary on line purchasing experience.”

Helpful Report

Posted 3 years ago

“Excellent product and service”

Helpful Report

Posted 3 years ago

“Quick delivery, 100%recommend”

Helpful Report

Posted 3 years ago

“Products arrived very well packed, service was efficient, easy to order”

Helpful Report

Posted 3 years ago

“Great site, got my bbq next day delivery. I had to call Riverside about something and nice person on end of phone dealt with quickly. Would definitely recommend.”

Helpful Report

Posted 3 years ago

“Great welcome as always on treager day & booked tickets for 19th for husbands birthday so really looking forward to another great day!”

Helpful Report

Posted 3 years ago

“I very recently purchased a Master Touch BBQ and true to their word it was delivered the very next day and I eagerly unpacked it only to be very disappointed. I found no less than four faults appertaining to the bowl. 1. legs could not be fitted due to rough metal (running down inside the socket. 2. the handle was bent to one side meaning plastic? handle not fitting. 3. vent not fully closing. 4. the holes that the sprung plunger comes through would line up only if the flat part of the leg (where the wheels abut) to was positioned at an angle. Have Riverside any control over supplier/quality? The faulty bowl is in the process of being replaced by Weber. This BBQ is not cheap and I feel I should have expected better.”

Helpful Report

Posted 3 years ago

“Very good customer service, smooth delivery.”

Helpful Report

Posted 3 years ago

“I ordered a new regulator for my Weber Baby Q, it arrived the very next day with detailed instructions on how to fit it. Great service.”

Helpful Report

Posted 3 years ago

Riverside is rated 4.9 based on 15,961 reviews