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Riverside Reviews

4.9 Rating 15,966 Reviews
97 %
of reviewers recommend Riverside
Company Reviews Product Reviews
11,734
 Questions Metrics
4.9
Based on 15,966 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Riverside Reviews
Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Yaz Loukhal
Verified Buyer
“Only deliver on the curb side? Whats the point of that? Other companies deliver to your home. Especially if it is a heavy BBQ. Cancelled my order”
Helpful Report
Posted 8 years ago
Anonymous
Verified Reviewer
“When it goes wrong, boy does it go wrong! I didn't get my delivery, but no refund was forthcoming! Shocking!”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Excellent service and price from Riverside. Unfortunately my attempts to BBQ have met with complete failure. Either my charcoal went out after 10 minutes or refused to light. I have tried a starter chimney but as I say the charcoal went out after being tipped out. I'll give it another go but honestly have had far better results with disposable packs from a garage. I'll give it one last go.”
Helpful Report
Posted 8 years ago
Sorry to hear you've not been able to achieve great results yet. Please ensure both your vents are fully open when lighting and grilling. Give us a call on 01992 514778 so that we can advise you on how to get the best results. Kind regards, Riverside
Posted 8 years ago
Andrew J Bennie
Verified Buyer
“Dissapointed with how long they lasted. 1 canister did a bbq and breakfast, about 1hr burn time”
Helpful Report
Posted 8 years ago
Gemma Boyd
Verified Buyer
“Most of the parts of the bbq I ordered were dented or scratched, there was a bbq flavour rub that was ripped open inside the box and all the bbq parts were covered in the powder so had to clean them all before starting to assemble it.”
Helpful Report
Posted 8 years ago
We're really sorry that the barbecue has not arrived in perfect condition. Unfortunately, issues can be caused in transit sometimes, but we never expect you to be left with an imperfect product. Please get in touch with us by emailing sales@riversidegardencentre.co.uk with some photos of any dents/scratches as well as the serial number (can be found on the vent on the lid). We'll then be able to help from there. Thanks in advance. Kind regards, Riverside
Posted 8 years ago
Steven Williams
Verified Buyer
“Item ordered arrived in poor condition - advised customer services, poor communication and then awful customer service/attitude when I tried to get an update. The first and LAST time I use Riverside!”
Helpful Report
Posted 8 years ago
Dipak Gurung
Verified Buyer
“The free cover had a hole in it. I have sent the email with pictures but u email back saying u will let Weber know. I bought it from your Riversde so i think u should replace the fauty cover. Anyway still waiting. Thanks.”
Helpful Report
Posted 8 years ago
J Sadler
Unverified Reviewer
“Hi Russel Extremely disappointed order q1200 BBQ on Saturday before 0900hrs, for Sunday delivery, Only to find out on Sunday morning will not be delivered until Monday due to mistake at your end . Await your reply, Regards J Sadler”
Helpful Report
Posted 8 years ago
Riverside is rated 4.9 based on 15,966 reviews
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