Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.85

4.9 Rating 15,966 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 22nd April 2026

451

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting on a resolution. Firstly wrong lid was with package. I understand mistakes can happen and this was replaced in a week, which was great. I worry now that more parts must be the wrong parts as the whole bbq is now left so unstable and wobbly. Certainly not the feel of a premium product like what I thought I was purchasing. I had emailed Weber direct, although no reply. Not sure if anything Riverside can do to help but I would appreciate any help available.”

Helpful Report

Posted 5 years ago

“The business appears to be very interested in our money but not at all interested in sorting out problems - we ordered 2 chairs totalling £450 - one arrived broken and two week later still no resolution and staff very unhelpful verging on dismissive - apparently we are going to receive spare parts and have to repair ourselves. If I had wanted a flat pack chair I would have gone to IKEA and spent 20% of the price. We will not use Riverside again.”

Helpful Report

Posted 5 years ago

“I entered a raffle and had no correspondence regarding our entry and it felt like a ponzu scheme you read about online”

Helpful Report

Posted 5 years ago

“Have always only ever bought & recommended Riverside for BBQ needs. Never bought anywhere else. Sadly last order went terribly wrong & customer service at Riverside was worse than poor. I recognise it’s difficult times but I don’t expect to be spoken too as I was or my calls ignored. If my future purchases aren’t required I’ll do what I am doing, going elsewhere. Product was perfect but then that’s Webbers achievement not Riverside.”

Helpful Report

Posted 5 years ago

“We purchased our Weber Spirit from you on 27/04/2020. On using it for the first time there was a obviously a problem so we called you for advice and left a message on the same number as I had left a message on when originally enquiringly about purchasing. I am still awaiting your response to that message, which was left over a week ago, and whilst I accept these are unusual times, if you can manage to get back to sales calls within 24 hours, why can you not respond to after sales calls as quickly? I have an expensive gas barbecue which was a birthday present from my wife which I am unable to use. Please call me as a matter of urgency, within the next 48 hours, on 07801916000. If I do not hear from you by then I will unfortunately be forced to invoke my rights under the Consumer Protection Act 2015 and reject the goods as faulty and demand a full refund and collection of the goods at your expense. Regards, Richard Nesbit.”

Helpful Report

Posted 5 years ago

“I’ve only received one of the two items I ordered and I’m still waiting for a response to my email. The communication is very poor and definitely would not recommend this company.”

Helpful Report

Posted 5 years ago

“No response to feedback I provided after an order I placed.”

Helpful Report

Posted 5 years ago

“Riverside have been very poor at communicating and only delivered half of the order and haven't responded to any of our calls or emails as to where our goods are when they will be delivered. Luckily we paid via 'Amazon Pay' and have put a claim in for a refund.”

Helpful Report

Posted 5 years ago

“Product has a fault, reported on day of receipt when unpacking, the staff still have not resolved the fairly simple issue after 10 days and despite photographs sent and several calls always initiated by me. I said if it was not resolved soon they could collect it as it is not fit for purpose, I was told that I would have to pay the cost of return. I have made allowances for the lockdown but why can’t you solve it? I will be telephoning tomorrow 4th May and insisting you take it back at your cost.”

Helpful Report

Posted 5 years ago

“Always would have been a 5 star review, unfortunately with my last order an item was missing, an email was sent straight away and 10 days later still no reply. Will not be using their services again.”

Helpful Report

Posted 5 years ago

“Still not arrived a week later”

Helpful Report

Posted 5 years ago

“Please don’t ban me Pat 🤣 whatever will I do. Silly Pat - I want you to know what I think.”

Helpful Report

Posted 5 years ago

Hi there, Please be aware we will not tolerate, under any circumstances, offensive or threatening behaviour towards our staff. Also, please be aware that all reviews through this platform are linked to the order you placed therefore aren't anonymous. Do bear that in mind for all your future dealings but they won't be with us. Best, Riverside

Posted 5 years ago

“Very very poor service. Placed an order two weeks ago and no delivery, no tracking and all I get is "someone will call you back" Will have to try and get my £60 back via the bank now as this seems to be a lost cause.”

Helpful Report

Posted 5 years ago

“Still waiting on my items and no information from Riverside!”

Helpful Report

Posted 6 years ago

“Notwithstanding a call prior to placing the order and a follow-up call after the order was placed the order did not arrive on time. I relied on the reassurances provided by the staff member that the order would be on time (which was also stated in writing) Very unprofessional. This should be highlighted to the management team.”

Helpful Report

Posted 6 years ago

Thank you for your review. As per all communication that was sent to you since placing the order we are not guaranteeing any delivery information especially those you have not paid extra for. We think to receive your order 1 day late at this moment is exceptional and you've actually done rather well. I'm sure you can understand the situation at this present time including 2 bank holidays last weekend and the global pandemic. Should you wish to place any future orders be sure to check all the information on our website and on correspondence sent to you after placing the order. Kind regards Patrick.

Posted 6 years ago

“NOT received the goods!”

Helpful Report

Posted 6 years ago

“Bbq didn’t work and we reported the fault. Over 1 week later we are still waiting for an answer rather than getting a replacement”

Helpful Report

Posted 6 years ago

“Excellent service and quick delivery of Weber BBQ replacement parts . Will definitely be using you again. Thanks”

Helpful Report

Posted 6 years ago

“I would love to write a review of my orders except they never arrived - this is the second time I have ordered items from Riverside that showed in stock they took the money out of my account - I was given a delivery day then nothing happened. I had to chase the sales people up only to be told they were out of stock. I did get a refund but what a waste of time. I will NOT be ordering from you again.”

Helpful Report

Posted 6 years ago

“The product was very good. The staff extremely rude and unhelpful.”

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Posted 6 years ago

Riverside is rated 4.9 based on 15,966 reviews