Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.85

4.9 Rating 15,966 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 9th March 2026

450

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent me spam after I ordered from them. Won’t buy from them again.”

Helpful Report

Posted 7 years ago

“I thought this matter was resolved, but then you posted a reply which gave me no right to reply, so you have afforded me that opportunity here. The nameless person who wrote the reply is factually incorrect & appears not to have fully read & understood my comments. Firstly, do you send out parcels without peoples names & addresses on? I assume not, so why did DPD say they didn't have my name? Black Friday had nothing to do with this, it was mainly DPD & Sara at your place who took DPD's word over mine & she, & they, were totally incorrect. You state DPD are 99.9% efficient. Wrong. If you check Trustpilot reviews of them, of nearly 25,000 customers, 60% of them reviewed them as Bad or Poor, so I'm afraid your figures are wrong. I asked Sara for help, I didn't get it. What she should have done is have spoken to DPD & confirmed my details to them, or recalled the BBQ from DPD & arranged for a replacement to be delivered to me. If she is not empowered to do this under her job specification she should have referred it to someone who could. The customer is always right is a starting point, although I accept not always the case. You should now, if you are as professional as you claim to be, offer to send me the BBQ at the original price. I don't expect for one minute you will but that is how a professional business runs. A mistake has been made between your company & DPD & you can rectify it. Should you wish to discuss this personally, you have my contact details. Regards Nick Wood Absolute incompetence when combined with their DPD Courier, who appear to be total imbeciles. Ordered 57cm Weber BBQ from Riverside in Black Friday sale for excellent price of £99.00 including delivery. I initially put down my name & my billing address, which is my home address , but with different delivery address as I was overseas. Having then looked at the delivery options I changed the delivery address back to my home address. So these supposed professionals now have my name, home address to deliver to & my phone number. Day arrived for delivery & the allocated slot was sent to MY PHONE NUMBER. Didn't arrive so checked tracking," Not delivered as we did not have telephone number or name." Really funny that incompetence isn't it? Tried contacting DPD, guess what, phone answered by message from their delivery manager apologizing in advance & asking customers not to be abusive to their staff for their performance. That pretty much sums them up. Waited 40 minutes no reply. tried email link wouldn't work, tried live chat, wouldn't accept to discuss or accept complaint. So if you can't communicate with them how do you sort it out. Following day Riverside, spoke to Sarah,told her I couldn't contact DPD & I needed her help. Initially quite helpful, but then she said I had changed the delivery address & I hadn't put in my name & phone number. I told her I didn't think I had to & believed I had completed the form correctly, but couldn't check as I was between jobs at work. She couldn't explain how they had contacted me on my phone number if they didn't have it. I asked for help but the offer wasn't there, so I had no option but to cancel the order as I couldn't contact DPP. I then checked the form that has to be filled in & nowhere does it say you have to provide a name & phone number, so I was right. Rang Sarah back, she said she had spoken to DPP & it was my fault as I hadn't provided my name & phone number. I pointed out to her you didn't have to. She obviously had doubts so I gently pointed out to her she, & DPD were wrong. They had lost an order with me which is now going to cost me £50.00 to source to BBQ elsewhere & to be frank, it appeared to me she had had enough of the matter although she did say she would again look at the matter. I am not holding my breath. Riverside have a vicarious liability & if I were them I would ditch DPD as they appear to be useless & get a professional courier company. Use at your peril. Nick Wood Response from the owner 6 days ago Response to this review: DPD is one of the best courier companies out there. We send hundreds of thousands of consignments with them each year and their success rate is 99.9%. Unfortunately, Black Friday can throw all sorts of issues due to the high volume of sales transpiring into more deliveries to be made and on occasions mistakes will happen and we as a company can only apologise for that. These matters are usually simple to resolve. Sorry you feel that you have been let down, we had tried to get this rectified but our solutions weren't good enough.”

Helpful Report

Posted 7 years ago

Dear Nick, Thank you for your review. The success rate we first mentioned at 99.9% is own with DPD, which is phenomenal. You wanted to change the delivery address, which you did directly with DPD. With doing this, you could have been sending it to someone else. Therefore, it requires a new name and new phone number, regardless if you have already entered it before. You failed to do so resulting in the failed delivery. This was your mistake, not ours but you continue to blame us for something you failed to complete. Had you kept the original information the same it would have arrived as planned. Many customers change/edit the delivery information and do not incur an issue. Once the consignment has left us it is out of our control to change or interfere in the planned delivery for security reasons. We don’t appreciate you stating that the only way to rectify this is to honour the original price of the BBQ. In any normal situation, this would have been the case. Sorry, you do not feel the way we have handle is correct. May I add, I’m not only proud of my staff I am proud of the delivery companies that I choose to use. R. Jeffery MD.

Posted 7 years ago

“I sent an email on the 2nd December about the delivery of this item - I have as yet to receive a response!!! Sent again today. Here’s my problem... Hi Guys Thank you for delivery my two parcels. However the Weber GBS Wok was not in a bag and clearly visible as a result as to what it was. It had no labels on as where it was going so had it been separated from the igrill3 item would have been lost. Both items were placed in the log store though my husband was in & as he took delivery he now knows what one of his Christmas gifts is. I am really disappointed and upset by this- no point wrapping it anymore! I now have to source another gift. This really isn’t good enough guys. Having bought a few items from you in the past I expected better! Mrs Slaney. As yet we haven’t used the wok but being a Weber it will do what it says on the box. As for a riverside on this occasion- very let down from delivery to customer service.”

Helpful Report

Posted 7 years ago

Hi Ruth, We do try to prevent as much wastage as possible with our packing for the environment. Most companies do this now as they are trying to lower their carbon foot print and not be wasteful. If customers let us know that their order is a gift as soon as they order or just before we can wrap it and ensure it doesn't contain the invoice. Sorry, you feel let down by us, but I hope you understand our reasons behind it.

Posted 7 years ago

“Not very good won't be buying again.”

Helpful Report

Posted 7 years ago

“Wasn't happy having to pay extra postage to the Isle of Man.”

Helpful Report

Posted 7 years ago

“Great service and speedy delivery, would definitely recommend”

Helpful Report

Posted 7 years ago

“I wrote, and send a review a few days ago. I was not very impressed with the supposed, Porsalain finish on the barbecue griddle I bought, it felt very rough, not the smooth, shiny finish I had expected. The first attempt at cooking bacon, because no oil or fat was recommended the bacon dried out, and was not very tasty. I will persevere as I have little option, but at the moment the jury is still out with the over priced industry leading “Weber”griddle.”

Helpful Report

Posted 7 years ago

Dear Chris, We are really sorry you are experiencing problems with your griddle. We have sold over 4.5k this year alone and it is one of our most popular accessories which we sell and the quality is superb! If you would like to know some techniques on using the griddle you can give Russell a call at Riverside, who will be happy to help.

Posted 7 years ago

“I bought an Alexander Rose Cantilver Parasol from Riverside just under two years ago. We were warned about leaving it up in wind so as a result took great care of it. Soon it became clear that the spokes, made of plastic and also the hub into which they fit at the top were not strong enough. I telephoned Riverside and Alexander Rose the manufacturer and explained that the parasol had broken in what was no more than a breeze. Both of the people I spoke to ignored this, were not interested and said that it was "wind". I was there, it was not more than a gentle breeze. This parasol is not fit for purpose and the service from both Riverside and Alexander Rose was very poor.”

Helpful Report

Posted 7 years ago

“BBQ arrived damaged but useable!!! I contacted Riverside's customer service to suggest better packaging and i got absolutely no reply. Very disappointing, customer service appalling!!”

Helpful Report

Posted 7 years ago

“Delivery nightmare!!! First time buying from Riverside and never again! I bought a Weber BBQ and they were supposed to deliver it on Saturday. Got an e-mail and text with a time slot for Sat – delivery never arrived and did not hear from them either. I stayed home the whole day, not even a text saying “they ran out of delivery time”. I called Riverside to complain on Sunday, after a while I was told if I was not happy, I could cancel my order. They promised to sort it out on Monday. I got an e-mail Monday morning saying the item was going to be delivered on Monday, which never happened. Again! I contacted them on Tuesday, to be told they tried to deliver the item but there was no one home. I was never told they would come on Tuesday. I am afraid to say there is something very wrong with Riverside delivery policy. I decided to cancel my order and buy one from good old John Lewis who always matches any price and deals. If this is how Riverside treats their customers, I doubt they will have many customers left.”

Helpful Report

Posted 7 years ago

We can only apologise that you did not get the delivery on the allocated time. As a company, we try our best to ensure all our deliveries are made on the promised day. We've delivered over 4500 parcels via DPD on Saturday and it is very unfortunate that they were unable to deliver two items that day, one of them being yours. Once again we can only apologise that on this occasion the delivery was not made on the allocated day.

Posted 7 years ago

“Table and chairs excellent but table came with wrong fittings still haven’t received correct ones !!”

Helpful Report

Posted 7 years ago

“Was told by Riverside that delivery was going to be on Friday so took day off work and stayed in all day waiting for it... didn’t get delivered til the following day...not happy wasting a days holiday.”

Helpful Report

Posted 7 years ago

“I ordered what I thought was replacement stainless steel bars for my spirit 300. And discovered Weber only makes the enamel version for that model grill. After a discussion with customer service they quickly agreed to do exchange service for the correct enamek bars. For convenience i paid an extra 16gps for a door to door exchange service. And paid effectively twice ie once for the incorrect stainless bars and again for the enamel bars in the expectation i would be credited back the value of the stainless bars when they received them back. However, despite re packing the bars and signing for the delivery exchange riverside apparently did not receive the bars. And have yet to credit my account. Having paid for two sets of bars and a special return exchange service organised by riverside I am extremely disappointed there had been no further response to my mail. I bought my barbcue with extras and spares from Riverside in good faith. But this leaves a bad taste since courier is responsible. And it seems no action is taken.”

Helpful Report

Posted 7 years ago

“Massively disappointed that I decided to buy my Weber through Riverside Garden Centre. Very poor customer service experience. My (confirmed) delivery was sent to the wrong address and Riverside and DPD did nothing to resolve the issue. I had to go hunting for my delivery around neighbours several houses away. My email was ignored for a whole day and then eventually I had to call to find out what is happening and no one came back to me. I had to call them back and apparently they sent me an email which I did not receive. Won't be ordering through Riverside again!”

Helpful Report

Posted 7 years ago

“The item arrived on a pallet and was very badly packed. When I eventually managed to remove the cardboard boxes everything just collapsed in a heap !!!!!!!! Not impressed at all”

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Posted 7 years ago

“I have not received my parcel - DPD are saying that we signed for it which is completely untrue. I called your offices a week ago and was promised a call back and no one called back. I've just called now and they are saying they have closed the case.”

Helpful Report

Posted 8 years ago

“Parcel sent to wrong address by DPD after I waited in all. Spoke to manager Riverside and asked for a degree of compensation as I had waited in all day. I was told by the very rude manager that I could not have any compensation as I good a good deal on the BBC. I told him the problems was between them and DPD at that point he told me I should take it up with DPD though the chose DPD to ship my parcel. Only use Riverside if you like rude managers”

Helpful Report

Posted 8 years ago

“The Weber BBQ Cover I ordered with my Weber BBQ hasn't arrived...”

Helpful Report

Posted 8 years ago

Hi Simon, I'll get in touch via phone to resolve this for you. The cover would have been packed in the box with the BBQ. Kind regards, Riverside

Posted 8 years ago

“They didn't fulfil with the scheduled delivery date. Even when I purchased the barbecue 6 days before this. No solution has been given so far.”

Helpful Report

Posted 8 years ago

Hi Gonzalo, I can see your order was dispatched as normal but we weren't aware that you had rescheduled the delivery with DPD for a later date and it didn't arrive. We can only apologise and we're more than happy to speak to DPD to resolve this for you, so I'll give you a call this morning to arrange this. Kind regards, Riverside

Posted 8 years ago

“RIVERSIDE- I paid extra to have next day delivery, you stated that orders before 3pm would get next day delivery. Nowhere did it state this only applied to Monday - Saturday, Sundays it had to be before 11am. I telephoned to complain because I knew we would not be at home on the Tuesday to take delivery I had to ask for delivery on the Wednesday and I asked for a refund of the extra money I had paid for next day. To date no refund has been made to my Paypal account even though the lad I spoke to assured me it would. Perhaps you could tell me why this has not been made. Can I suggest that you advertise the fact that orders by 3 pm does not apply to Sundays. My e-mail is gilick3@hotmail.co.uk”

Helpful Report

Posted 8 years ago

Riverside is rated 4.9 based on 15,966 reviews