Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,961 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,961 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 27th July 2025

449

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good value sale prices. Trustworthy stockist of Weber spares. Delivery prices to NI absurd.”

Helpful Report

Posted 2 years ago

“Product arrived promptly, well packaged. Haven’t used it yet.”

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Posted 2 years ago

“Excellent customer service there was a mishap with delivery no fault of Riverside but they put it right straight away and the fire globe is fantastic”

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Posted 2 years ago

“Exactly as expected fast delivery too”

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Posted 2 years ago

“So far so good”

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Posted 2 years ago

“Ordered a Weber Fireplace (fire pit), cover and bag of logs. Despatch was within a couple of days, and I was kept informed of order progress throughout. The downside was that they omitted to include the cover. I then had to contact customer services several times in order to rectify. After several days they admitted the fault was on their part (having checked the CCTV in their shipping dept.) and refunded the cost of the cover back to me, as they no longer had any stock.”

Helpful Report

Posted 2 years ago

“I ordered 3 items in the Riverside sale. 3 days after my order confirmation I received an e-mail apologising saying that 2 of the items were no longer available and would I like a refund. Very disappointing.”

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Posted 2 years ago

“Bought a Weber fire pit in the sale - but then discovered it was too large for the space - my fault! Staff extremely friendly and efficient over return. Have used Riverside before and been very happy with service and goods.”

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Posted 2 years ago

“Got some great Weber products for a bargain in the sale, everything arrived on time and well packaged, will definitely keep my eye out for more bargains from Riverside and add to my BBQ equipment!”

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Posted 2 years ago

“Super fast dispatch and compatibility priced, would definitely use agin!”

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Posted 2 years ago

“Superb service ordered a bistro set on Sunday arrived Tuesday. Great service and bargain price, Great company to use”

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Posted 2 years ago

“Great discounted price on a chiminea that we had been shopping for online. Fast delivery.”

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Posted 2 years ago

“Excellent price excellent delivery, what more could you ask for.”

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Posted 2 years ago

“Quick delivery, great product!”

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Posted 2 years ago

“Perfect, quick response and very efficient.. I will be shopping again with Riverside”

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Posted 2 years ago

“Purchased Weber barbecue online for delivery to our son - easy ordering process, very competitive price and amazingly fast delivery with no delivery charge. Delighted with overall experience.”

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Posted 2 years ago

“Great price, quick delivery, very pleased”

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Posted 2 years ago

“Excellent service order on Wednesday night came on Friday morning. great customer service my free cover had not been automatically added with it being out of stock after phoning riverside on the friday it arrived on the Sunday.”

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Posted 2 years ago

“Excellent service. The item ordered was a very good price with no delivery charges. The garden furniture companion set arrived within 48 hrs of ordering. This was exceptionally quick order processing & delivery. Very pleased with item & service. I actually sent an email to Riverside Support thanking them for the quality of their service. Hope they received it.”

Helpful Report

Posted 2 years ago

“Fantastic customer service. Ordered several bbq realated items at 10.00am & recevied them by 2pm the following day.”

Helpful Report

Posted 2 years ago

Riverside is rated 4.9 based on 15,961 reviews