Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.85

4.9 Rating 15,966 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 9th March 2026

450

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service. Delivery spot on”

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Posted 4 years ago

“Excellent company.item as described.very quick delivery.thoroughly recommend.”

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Posted 4 years ago

“Delivery was speedy but was quite disappointed as the order was a Christmas present for my husband and he answered the door to the delivery driver. As the product wasn’t wrapped but just in it’s original box, he saw what it was, so no surprise on Christmas Day!”

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Posted 4 years ago

Hi Marie, Thank you for your review. We do state that we send the items in their original packaging for environmental purposes and if you do require discreet packaging to get in-touch. Please see the details and full information here, under additional information: https://www.riversidegardencentre.co.uk/delivery/ Sorry, this has happened but we do try to make people aware. Riverside

Posted 4 years ago

“I have been wanting to upgrade my current bbq with a Weber gas bbq for a number of years now but have always been put off doing so because my current Charbroil bbq, now 25 years old, continues to work well. Also the price of the Weber gas bbqs was very high. When I saw that the price of the bbq I was interested in had been reduced by nearly £250 I took the opportunity to purchase a Weber Genesis II at £799. The delivery of the bbq was good; it arrived on time and the friendly driver helped me put it into my garage. I have not used the bbq yet and do not intend to do so until next spring. However, having read all of the reviews on YouTube, i have no doubt that I will be pleased with my purchase.”

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Posted 4 years ago

“The initial order I placed arrived quickly but unfortunately had been incorrectly packed and a couple of items were missing. When I emailed to enquire about this the level of customer service I received was outstanding and the missing items arrived with me the following day. I would highly recommend.”

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Posted 4 years ago

“Always use Riverside, and they never fail to impress. Excellent service and super quick delivery”

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Posted 4 years ago

“I have yet to open the product itself but had a very poor experience with he delivery. the product was scheduled to be delivered on 2nd December but didn't and instead arrived on 3rd. Given the size and weight of product it would have been really useful but also really sensible if I had prior notice to the delivery so that i could clear the driveway, make space for it to be delivered to a convenient point. There was no notice and web. I asked the delivery driver if I could do so, he told me he didn't have time. Hopefully the product will be ok but this far the experience has been poor.”

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Posted 4 years ago

“Great service. Quick delivery”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Quick Delivery and good deals! My Dad loves the BBQ Gloves that I got him:)”

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Posted 4 years ago

“Delivery service second to none, from order to delivery less than 24hrs from one end of the country to the other. Very competitive price.”

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Posted 4 years ago

“Had a problem with an order. Not riversides fault, sealed weber product, riverside provided excellent customer service. In particular Ellie. Will always recommend Riverside as customer service was excellent. Anyone can sell and ship, its the customer service that makes the difference.”

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Posted 4 years ago

“Fast action,well packed. Good quality items,spot on !!!”

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Posted 4 years ago

“This was a purchase for our son - he hasn’t yet used or even opened the bbq - but I just wanted to thank Riverside so much - a marvellous bargain and such efficient service I will be purchasing again.”

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Posted 4 years ago

“Great service as always 👍”

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Posted 4 years ago

“My order was delivered really quickly. I'm very impressed with the fast and efficient service. Thank you.”

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Posted 4 years ago

“Very clear and specific delivery information with 3 days of order. Good communication throughout. The product is a Christmas present - Weber BBQ so unable to comment on its use but I'm sure it will be good.”

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Posted 4 years ago

“Always a pleasure to deal with Riverside, website is excellent and service exceptional.”

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Posted 4 years ago

“Received my Weber BBQ very quickly”

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Posted 4 years ago

“Used Riverside many times, always great prices and fast reliable delivery.”

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Posted 4 years ago

Riverside is rated 4.9 based on 15,966 reviews