Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,961 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,961 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 27th July 2025

449

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful, knowledgable and cooperative staff. BBQ arrived within 48hrs of ordering. Very competitive price. Would definitely recommend.”

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Posted 2 years ago

“Great product, fantastic service from Riverside yet again.”

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Posted 2 years ago

“Ordered weber bbq briquettes, they turned up quick, good price. Perfect.”

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Posted 2 years ago

“Great price, easy purchase and very fast delivery. Thank you so much.”

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Posted 2 years ago

“Quick service, good price, item as described”

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Posted 2 years ago

“As always, first class service 5 🌟”

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Posted 2 years ago

“Wow, it really is a one-day delivery! Thought there was something missing, until I came to putting it all together to find that the cover had been included in the box.”

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Posted 2 years ago

“Prompt, excellent service!”

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Posted 2 years ago

“Brilliant service from Riverside. Gas canisters arrived very speedily. Will definitely use Riverside again”

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Posted 2 years ago

“Most impressed about the customer service, I've spent thousands of pounds in this shop and will continue to do so just because the cust. serv. is so great”

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Posted 2 years ago

“In the past Riverside was negotiable on pricing and general customer relations. Since the passing of Russel the ethos of the company has changed. Customer satisfaction is no longer a priority! Great pity!! There are many owner companies who value customer loyalty!”

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Posted 2 years ago

Hi Selwyn, Thank you for your review. We're sorry to hear that you feel unhappy with our service in recent years. We are happy to cancel this booking if you would prefer not to celebrate Traeger day at Riverside. Kind regards, Ellie Riverside

Posted 2 years ago

“Great prices and fast delivery”

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Posted 2 years ago

“First class service. My order was processed immediately.”

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Posted 2 years ago

“Items sent very quickly and no issues”

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Posted 2 years ago

“Quick delivery”

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Posted 2 years ago

“Great products at great prices with fast delivery 👍”

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Posted 2 years ago

“FANTASTIC SERVICE - NO FUSS :)”

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Posted 2 years ago

“I received a request to write a review before I'd received my goods. I rang Riverside who said they'd check and ring me back. They rang back quickly and told me Parcelforce had lost my parcel. They apologised and sent the goods using DPD which I received the next day. Brilliant customer service from Riverside and I would definitely order from them again.”

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Posted 2 years ago

“1st Class and next day delivery, Thank you”

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Posted 2 years ago

“Prompt attention to order which was received in time as stated and in good condition. A 2nd parcel was mislaid by the carrier and replaced by Riverside with no problem. Would use the company again.”

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Posted 2 years ago

Riverside is rated 4.9 based on 15,961 reviews