Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.85

4.9 Rating 15,966 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

Write Your review

Tell us how Riverside made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Riverside 1 star review on 9th March 2026

450

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Riverside twice now and on both occasions their service had been excellent with knowledgeable staff. Very competitive pricing plus excellent fast delivery. Very happy and will use again.”

Helpful Report

Posted 5 years ago

“Perfect product and perfect delivery!”

Helpful Report

Posted 5 years ago

“Excellent service”

Helpful Report

Posted 5 years ago

“Outstanding delivery times that put others to shame! Great price for my Traeger pro using Riverside's Winter PROMO, highly recommended and will definitely be using again. Thank you :-)”

Riverside 5 star review on 27th October 2020

Helpful Report

Posted 5 years ago

“Extremely speedy delivery. Smoker exactly as we'd hoped, had great fun smoking pork!”

Helpful Report

Posted 5 years ago

“Excellent customer service, quick delivery and a quality product. Will buy from Riverside again.”

Helpful Report

Posted 5 years ago

“easy to use web site. item purchased without any hassle. Very speedy delivery, a text was sent with the time slot which was accurate. I will use this site again”

Helpful Report

Posted 5 years ago

“quick service”

Helpful Report

Posted 5 years ago

“Great service great product. Ordered the bbq on the Saturday delivered on the Tuesday on the time agreed. Thank you.”

Helpful Report

Posted 5 years ago

“Excellent service and products”

Helpful Report

Posted 5 years ago

“Excellent service”

Helpful Report

Posted 5 years ago

“Fantastic service and everything exactly as described. Thanks a lot!”

Helpful Report

Posted 5 years ago

“Great service. Thanks guys.”

Helpful Report

Posted 5 years ago

“Great service! Ordered with very quick and efficient delivery. Good price too!”

Helpful Report

Posted 5 years ago

“Riverside website was easy to use, order confirmation was timely and progress updates were regular. Delivery status and delivery company details were correct and delivery was within notified time frame. The two types displays purchased were very good and was pleased.”

Helpful Report

Posted 5 years ago

“Pleasure to do business with riverside. Fast delivery and kept informed all the way. After sales service is excellent.”

Helpful Report

Posted 5 years ago

“Some good points, some bad points. Firstly, the good - the product I purchased (Weber gas BBQ) is excellent and the price was very good; once contacted, their customer service was pretty quick at responding; and the delivery service they used (Palletways) was very good once they were actually engaged! However, my experience was marred by a lack of communication and foresight, and also could have been improved if more effort were made to rectify their own error after the fact. I placed my order on 20/09/2020 online and applied to pay via finance with a 50% deposit. The order went through with no problems, and delivery was promised within 1-3 working days. After 3 days with no word though, and with the order showing only as 'Pending' on my online account, I contacted Riverside to ask what the status was. Only then did I receive a reply to tell me that the BBQ I ordered was out of stock and would only arrive 2-3 weeks later. I was offered a refund or the option to wait for more stock, so I elected to wait for the BBQ as it was a good price. However, my main issue was that I was not contacted or informed of the lack of stock and only found out when I chased it myself. When I voiced my disappointment at this I was offered 10% off my next purchase, which is a nice gesture but not really good enough in my opinion. The BBQ eventually arrived on 14/10/2020, 24 days after ordering, so all in all I'm glad I received it but was just a bit disappointed with the handling of the stock issue and lack of communication and suitable compensation for the delay.”

Helpful Report

Posted 5 years ago

“Beautifully packaged items in perfect condition. Speedy delivery too. Very satisfied customer.”

Helpful Report

Posted 5 years ago

“Googled the cheapest Weber gas canisters.. Riverside popped up which I had never heard of before as I live in Edinburgh. Ordered them and they arrived less than 48hrs later.. Awesome service Riverside!!!!”

Helpful Report

Posted 5 years ago

“Excellent services, brilliant delivery, Company I would recommend to friends.”

Helpful Report

Posted 5 years ago

Riverside is rated 4.9 based on 15,966 reviews