Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,961 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,961 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 27th July 2025

449

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent advice and guidance provided prior to my purchase. The BBQ arrived the next day. Excellent after service too! Very pleased overall.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Quick delivery, not used yet but arrived all securely boxed”

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Posted 2 years ago

“Excellent service Fast delivery Would recommend”

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Posted 2 years ago

“We ordered Alexander Rose Companion set on the 10th of July, it was delivered on the 11th of July, as always the product and the price were excellent thanks to all the staff at Riverside, we highly recommended them to anyone looking for quality product's with fair prices, once again thank you”

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Posted 2 years ago

“Excellent speedy service and good price for products. Very helpful when contacting the company”

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Posted 2 years ago

“thanks very good service”

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Posted 2 years ago

“I recently tried Weber lump wood for my kettle, and I must say it's a very good combustible option. It ignites quickly and burns incredibly hot, making it perfect for those fast and furious grilling sessions. However, one thing to keep in mind is that it doesn't last as long as some other options, so you need to be aware of that. If you're planning to smoke something overnight, I'd recommend going with briquettes instead, as they tend to have a longer burn time. Nevertheless, for quick and intense grilling, Weber lump wood is fantastic. I was also impressed with the shipping process. The order was processed immediately, and the delivery was lightning-fast. Overall, I had a positive experience with Weber lump wood, and I'll definitely consider ordering it again for my future grilling needs.”

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Posted 2 years ago

“Fantastic working with Riverside ...”

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Posted 2 years ago

“Quality is good”

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Posted 2 years ago

“Arrived on time, well packaged and look better than I expected. Very happy.”

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Posted 2 years ago

“Unbelievably quick delivery and great info on the site. The BBQ is excellent.”

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Posted 2 years ago

“I ordered a Cleaning kit for my new Weber gas barbeque, and was delighted to receive it a couple of days later. I was able to get this from Riverside when it was out of stock at other places....and 10% reduction on price too! Well done Riverside!”

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Posted 2 years ago

“Very quick delivery, easily purchased online”

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Posted 2 years ago

“Excellent all round service. Prices, communication & delivery all perfect.”

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Posted 2 years ago

“Quick next day delivery, Weber Mastertouch is a great BBQ and will definitely use Riverside again!”

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Posted 2 years ago

“As always Riverside are good value and quick. However DPD delivery let's them down. The delivery time was allocated after 11am and so I ended up waiting in all day. I followed the driver on their App. During my two hour slot I could see him getting closer but not calling. Next thing there's a pop up saying they had missed me! This was a lie as I'd been in the whole time and saw, on our camera a, his van pass our house at speed and then return at speed without stopping. I had to wait in again the next day as you can't actually contact a human to talk to them. DPD are letting the good service from Riverside down.”

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Posted 2 years ago

“Friendly and knowledgeable staff. Always happy to help.”

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Posted 2 years ago

“I was looking to get hold of a barbecue in quick order for a gift, and chatted with the team and arranged to place the order online and then pick it up directly, everything was seamless. The Ladies were lovely and helpful. The other big bonus is the pricing, I do my research online and i can say with no doubt that the pricing is the most competitive you will find.”

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Posted 2 years ago

“Excellent service from very knowledgeable staff. BBQ arrived on time, fully assembled.”

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Posted 2 years ago

Riverside is rated 4.9 based on 15,961 reviews