Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.85

4.9 Rating 15,966 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 22nd April 2026

451

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“prompt and professional delivery”

Helpful Report

Posted 1 year ago

“Super fast delivery and great products for a decent price. Thank you Riverside ⭐️⭐️⭐️⭐️⭐️”

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Posted 1 year ago

“Bit premature , still not had the parcel ?”

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Posted 1 year ago

“I ordered a BBQ and paid for next day delivery placing my order on a Thursday night. I expected to get it Saturday but got an email from the delivery company advising delivery would be Monday - too late for my Sunday BBQ plans. I emailed Riverside and have not received a reply some 2 weeks later. Next day delivery it seems is only available if you order Monday - Thursday however they will take your money for next day delivery whenever you order. Don’t expect a reply if you have an issue with an order from this company they don’t care once they have your cash.”

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Posted 1 year ago

“Excellent service throughout and including after service. Very good comms, thanks for an easy process from start to finish”

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Posted 1 year ago

“Great company to deal with. Good prices and prompt delivery.”

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Posted 1 year ago

“Can't fault it. Excellent prices and super fast delivery. Outstanding service”

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Posted 1 year ago

“Excellent communication and service”

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Posted 1 year ago

“Excellent service and customer service. Answered my questions quickly.”

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Posted 1 year ago

“I ordered Weber Briquettes from Riverside and the transaction was absolutely painless. Good price and efficient delivery, have used before and will use again.”

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Posted 1 year ago

“Cheapest Weber BBQ equipment found. Order of 4 items delivered on time and safely except for chinmey starter which arrived with dent to base. the starter was not boxed (don't know if it should have been or not) but maybe should have some protection during transit.”

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Posted 1 year ago

“Promises, Promises! Dreadful customer service. On hold for ages and still awaiting news of delivery.”

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Posted 1 year ago

“Arrived on time and fantastic service”

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Posted 1 year ago

“Since buying my Treagar Ironwood from Riverside. I always return for my pellets, sauces and rubs, great service and speedy delivery”

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Posted 1 year ago

“Good range of goods, good prices easy online ordering and prompt delivery”

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Posted 1 year ago

“Purchased next day delivery and wasn't even dispatched for 2 days and no way to contact them as they close at 3pm...”

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Posted 1 year ago

“Great BBQ, as expected from Weber. However, not so great from Riverside/ Whitestores! 3 Days after ordering a product falsely advertised as being ’on special’ after overpricing it by £30, gets marked down by £90.00. This is unfair trading, and against requirements set out in the Consumer Protection from Unfair Trading Regulations 2008.”

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Posted 1 year ago

“Amazing service. Quick delivery, awesome item. I had to contact customer service and the resolved my issue and went above and beyond my expectations. Can't recommend enough!”

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Posted 1 year ago

“Item as described very good service”

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Posted 1 year ago

“Great service. Superb communication. Will definitely use them again.”

Helpful Report

Posted 1 year ago

Riverside is rated 4.9 based on 15,966 reviews