Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,961 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,961 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 27th July 2025

449

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service”

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Posted 3 years ago

“Well chuffed with the offer, easy delivery. Will shop again”

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Posted 3 years ago

“Wow Amazing service, ordered a new Weber BBQ on Black Friday and was delivered by Sunday Lunchtime. Great Service, best prices.”

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Posted 3 years ago

“Ordered a Weber Smokey Joe and was delivered the next day. Excellent service would recommend.”

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Posted 3 years ago

“Ordered and received within 3 days. Fantastic service. Would love to have a complaint but can't find any!”

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Posted 3 years ago

“The package arrived fast and in excellent condition. Well packaged with my Traeger goodies. thanks again Riverside!”

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Posted 3 years ago

“YETI are a great premium brand and it’s really nice to see it carried by Riverside! Good selection of colours and range with a Black Friday sale to boot!”

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Posted 3 years ago

“Normally I have no complaints as everything is smooth and fast. But I’m still waiting for part of my consignment ordered on 25th Nov and not getting any updates on it at all. I’m sure this is the fault of the delivery company but even so the lack of comms on this matter is hugely frustrating.”

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Posted 3 years ago

“Fantastic company.Great service”

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Posted 3 years ago

“Great product and really quick shopping and have never had any issues.”

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Posted 3 years ago

“I purchased two Weber Smokey Joe barbecues and they were despatched the same day and arrived very quickly, well packaged and undamaged. I can't fault the service I got.”

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Posted 3 years ago

“Great fast service as always”

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Posted 3 years ago

“I had been looking at Treagers for quite some time, but having purchased a Weber Genesis back in June I though it may be seen as extravagant. When I saw the Black Friday deal I couldn’t (egged on by my son) help myself. The appliance was delivered within the time frame. Excellent service. I’m a happy Bunny”

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Posted 3 years ago

“Amazing smoker! What's just as impressive as its cooking capability is the pride that's taken with the packaging! My husband loves this gift and was thoroughly impressed with the experience of unboxing and the ease of assembly. This is definitely a high-end product that we intend to appreciate for years to come!”

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Posted 3 years ago

“Absolutely brilliant company to deal with place two order with them now and both spot on, they even honour a price for me on a Traeger pellet sensor after Cyber Monday due to circumstances I missed out on getting the sensor on cyber Monday for £40 instead of the £79.99 I emailed them and explained and came back and let me have it at the cyber Monday price “ let’s be honest they didn’t need to “ thanks also to Ellie she was really pleasant and helpful hope she’s one of your top employees.if not she should be! Have a great Christmas & New Year Riverside thanks once again for the great customer service.🙂👍🤶🎅🏽 Regards Gary Simpson”

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Posted 3 years ago

“Very quick delivery of the chairs. Driver unpacked them in the van because the six chairs weighed 45 kgs. He helped me carry the chairs and stack them in the greenhouse. Not tried the chairs yet but they look great. Looking forward to next summer!”

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Posted 3 years ago

“Came exactly as expected excellent fast delivery”

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Posted 3 years ago

“The item was out of stock, so i asked to be informed when it was back in. I received an email within an hour to say they had received my request and would inform me. True to their word, A few days later I received another email to say the item was back in stock, so I immediately ordered. Within a couple of days my items were delivered. All of this was resolved well within 2 weeks I was most impressed.”

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Posted 3 years ago

“I was not satisfied with the order i received, half of the wood was missing in the order and I had to send several images of the weight of all the bags to be taken seriously. Finally, they agreed to refund half of my money as they didn't have any more wood. A week later, I'm still waiting for the refund to come through.”

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Posted 3 years ago

“Does what it says on the tin”

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Posted 3 years ago

Riverside is rated 4.9 based on 15,961 reviews