“I ordered a tv, waited in all day for it and it never arrived. Found out the next day that it had been damaged and was the last one available. Was very disappointed as I had to buy one elsewhere which cost me £30 more and had to wait longer for it.”
“Despite calling to inform that goods were to be delivered to our new house and being reassured that we would be contacted 3 days prior to our move date to arrange a delivery date and time. The goods arrived at the wrong address a week early”
“I ordered a TV and a wall bracket. The TV was delivered but the wall bracket wasn't. It still hasn't been delivered and I have contacted the company 4 times. They have promised 3 times it will be delivered.
I have paid for the bracket and I can't put the TV on the wall with out it!
It took several phone calls and over 2 weeks wait to get this wall bracket. They promised me compensation but I have had nothing.”
“I order one bosh freezer last week. it took one week to recive the delivery and guess what happened , they have brought me the wrong freezer and next day when I call back they said we do not have this freezer anymore. It was totally disaster. Hopefully wating my refund”
Unfortunately no courier company can deliver items from mainland UK postcode to Scotland the very next day. Our website states clearly that all Scottish postcodes deliveries happen within 3-5 working days and customer has actually received TV on the 3rd day after placing the order. Please accept our sincere apologies if this has caused you any trouble. Rlrdistribution team
“I am still waiting for my delivery after waiting in for it to be deliverd on Thursday 24/3/16 between 2/8pm and it did not arrive nether did I get any message of exsplanation ???? So I am not at all satisfied could you let me know what is going to happen!!!! Mrs Sharon Smith.”
“Emailed three times to find out when washing machine being delivered, no answer. Phone calls not picked. Eventually got through to someone to find out that the appliance had been damaged en route and no other ones available.”
Sincere apologies for the inconvenience this has caused you, we have more arriving next week but customer couldn't wait until then. Sorry once again, Rlrdistribution.co,uk
“I ordered a TV over a week ago. No contact regarding when it going be delivered despite being in stock. I left three messages asking someone to contact me and still no reply. Some of their phone numbers have been cut off as well. Customer service is terrible. Do not order from this company.”
“LG smart TV failed just over two years old. Fobbed off by retailer who seems not to be aware of the Sale of Goods Act 1979. It is not reasonable to expect a £600 television to only last two years. Worth paying the extra to go with a reputable retailer. Lesson learnt...”
Customer has bought the tv more then 2 years back and wanted us to replace the tv or pay the amount for it ..As the purchase of the tv had gone past manufacturers warranty we were unable to assist the customer ..
“Poor communication. They phoned on Tuesday 10th to say that the box was damaged so they would put it in new bo, refund me £25 and arranged another day for delivery. I came home on Saturday 14th to find a delivery note. I had to go and collect the TV myself only to find it still in a damaged box (I have pictures) and had also clearly been opened, I suspect it was a display mode, and one battery was missin. I have checked my accounts and the £25 has not been refunded.”
“Box was damaged all over, looked like it had been used as a football. Screws missing for the stand, had to buy some from Samsung as were specific, still waiting for them. Thankfully TV is working so far.”
