ROL Cruise Reviews

Name: ROL Cruise
Rating: 4.73

4.7 Rating 290 Reviews

94 %

of reviewers recommend ROL Cruise

Company Reviews

Questions

Metrics

4.7

Based on 290 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and I achieved what I wanted which is rare these days. So good to speak to a real person.”

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Posted 2 months ago

“It was necessary to rebook after having our APT river cruise cancelled due to Heathrow airport closure. Both the information regarding the initial cancellation and subsequent rebooking of the cruise was handled extremely well. We were kept up to date at all stages of the process with everyone involved being very well informed. A trouble and stress free process. We have used RoL several times in the past and look forward to using them several more times in the future. Heartily recommend”

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Posted 2 months ago

“Superb service rebooking us due to the closure of Heathrow airport”

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Posted 2 months ago

“A cancelled holiday, courtesy of the debacle when Heathrow closed for most of the day, meant a rebooking, change of dates etc. As always ROL provided a superlative and efficient service. I cannot fault them for their service ethos and will always choose them as my primary travel agent.”

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Posted 2 months ago

“Excellent service when asked if I could defer my cruise until next year as my daughter wants to get married . ROL got it all sorted for me . No hassle at all . Thanks”

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Posted 3 months ago

“Operative, Callum, was most helpful and very pleasant.”

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Posted 3 months ago

“Excellent communications with operative. Over the years have been with ROL We have no problems. Excellent Company. 5 Star.”

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Posted 3 months ago

“Ben was most helpful, knowledgeable, answered all my questions and a pleasure to do business with. A credit to ROL”

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Posted 3 months ago

“Billy was excellent, answered all questions and booking accomplished effortlessly. Top marks all round. Even stayed on past finishing time to complete the booking.”

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Posted 3 months ago

“Jo, the representative, was very helpful in making our choices as to which cruise we chose easier.”

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Posted 3 months ago

“Stewart was very helpful and answered all of my questions.”

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Posted 3 months ago

“Zak was very efficient and informative.”

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Posted 3 months ago

“As always Jake was very helpful and guided us to the best possible deal.”

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Posted 3 months ago

“Simple and efficient booking provided by Shane. What a lovely way to spend money”

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Posted 3 months ago

“Helpful and efficient”

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Posted 3 months ago

“Very efficient”

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Posted 3 months ago

“Great booking experience! Gloria was very knowledgeable and efficient and booked exactly what we were looking for in the minimum of time.”

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Posted 3 months ago

“Made a late booking for a river cruise in the Balkans. Everything went smoothly and booked the last cabin available within 20 minutes. Through out, the ROL staff was very helpful, patient and efficient. Being a seasoned cruiser made the process, smootha and pleasant.”

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Posted 3 months ago

“Looked into different options and found the best value”

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Posted 3 months ago

“Great service, as always. Thank you.”

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Posted 3 months ago

ROL Cruise is rated 4.7 based on 290 reviews