ROL Cruise Reviews

Name: ROL Cruise
Rating: 4.76

4.8 Rating 352 Reviews

95 %

of reviewers recommend ROL Cruise

Company Reviews

Questions

Metrics

4.8

Based on 352 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just made new booking and have to say the whole experience was seamless.”

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Posted 4 months ago

“Lots of information given to us as its our first River Cruise. Friendly and helpful”

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Posted 4 months ago

“Rachel helped us with making ‘a last -minute booking’ - I think there was just a room left on the lower deck and one on the middle deck as it was just three months before the start of the river cruising. She also managed to book us a flight from Birmingham to Budapest, via Amsterdam, saving us from having to travel to London. Rachel phoned us back when she had made all the investigations. All-in-all, Rachel provided an excellent customer service.”

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Posted 4 months ago

“Easy start to finish”

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Posted 4 months ago

“Olivia was friendly, helpful and efficient and booking our river cruise at a great deal was an enjoyable experience. Thank you.”

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Posted 4 months ago

“Knowledgeable advisor”

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Posted 4 months ago

“Matt was so helpful, Matt covered every detail of the booking and the cruise. Matt made our first river cruise booking experience an enjoyable experience.”

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Posted 4 months ago

“The attention to detail and helpful friendly service”

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Posted 4 months ago

“Answering the phone quickly. Katie helped with my cruise queries and with the booking.”

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Posted 5 months ago

“Booking was easy and efficient”

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Posted 5 months ago

“Booking was easy”

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Posted 5 months ago

“Very efficient and friendly service”

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Posted 5 months ago

“Lovely ,friendly and helpful sales girl Katie ,made booking easy.”

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Posted 5 months ago

“Excellent, prompt service marching previous experience.”

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Posted 5 months ago

“Professional assistance. Patience and making a generous offer.”

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Posted 5 months ago

“I had a great booking experience with Dan. He was very friendly, professional, knowledgeable and helpful. Thank you. :-)”

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Posted 5 months ago

“Our call was quickly answered by Darren. He found our details and gave good advice to help us decide on the cabin we wanted. He covered all aspects and told us we could phone back if we had further questions.”

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Posted 5 months ago

“The booking process was quick & well explained by Ben.”

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Posted 5 months ago

“Very helpful and I achieved what I wanted which is rare these days. So good to speak to a real person.”

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Posted 5 months ago

“It was necessary to rebook after having our APT river cruise cancelled due to Heathrow airport closure. Both the information regarding the initial cancellation and subsequent rebooking of the cruise was handled extremely well. We were kept up to date at all stages of the process with everyone involved being very well informed. A trouble and stress free process. We have used RoL several times in the past and look forward to using them several more times in the future. Heartily recommend”

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Posted 5 months ago

ROL Cruise is rated 4.8 based on 352 reviews