ROL Cruise Reviews

Name: ROL Cruise
Rating: 4.73

4.7 Rating 290 Reviews

94 %

of reviewers recommend ROL Cruise

Company Reviews

Questions

Metrics

4.7

Based on 290 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Write Your review

Tell us how ROL Cruise made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke to Darren this morning. He is very polite and professional, but also friendly and helpful. This is not the first time we have been served by him! We have used ROL many times and have always found your staff to be an asset to the company. We have successfully booked a cruise to The Balkans on APT in June and are looking forward to ticking another destination off our bucket list! Thankyou.”

Helpful Report

Posted 5 months ago

“I had to change the date of my holiday. The ROL staff handled it with no stress and no hassle. Such a pleasure to deal with such professionals thank you”

Helpful Report

Posted 5 months ago

“Zak is pleasant and efficient. Well done!”

Helpful Report

Posted 5 months ago

“I tried yesterday (Saturday 4/12) but failed to get through, got through on Sunday after about 25 minutes. I was able to sort out the holiday I wanted fairly easily, I was disappointed that it was not possible to extend it with a couple of nights in a hotel.”

Helpful Report

Posted 5 months ago

“Excellent service and guidance from Jake; love your honesty and responsiveness to questions”

Helpful Report

Posted 5 months ago

“Zak was very helpful and friendly, and patient to go through all the booking and the small change we made whilst considering the details - many thanks.”

Helpful Report

Posted 5 months ago

“Chris was really helpful, he was able to answering all my queries and provided full details of the River Cruise. In addition he checked if flights were available from Gatwick airport rather than Heathrow.”

Helpful Report

Posted 5 months ago

“Leona explained what our trip involved and gave a great info. Brilliant. We had used ROL before on a long haul cruise and helped us out with the booking process.”

Helpful Report

Posted 5 months ago

“Excellent process, Olivia was extremely helpful and efficient throughout our bookin proces.”

Helpful Report

Posted 5 months ago

“VERY EFFICIENT”

Helpful Report

Posted 6 months ago

“Exceptional help and support from Colette following the cancellation of our river cruise with APT.”

Helpful Report

Posted 6 months ago

“Excellent and efficient”

Helpful Report

Posted 6 months ago

“Ellis was helpful and efficient. We always book our holidays through ROL as it is so convenient.”

Helpful Report

Posted 6 months ago

“Callum was extremely helpful, clear t hear and understand and booked our holiday for us speedily.,”

Helpful Report

Posted 6 months ago

“I got all the answers to my questions. A credit to the company.”

Helpful Report

Posted 7 months ago

“I have used ROL for several years and I have always found staff to be very helpful, polite and professional.”

Helpful Report

Posted 7 months ago

“Excellent. Immediate access to my details and cruise itinerary. Very efficient. .”

Helpful Report

Posted 7 months ago

“The agent i spoke to was very efficient and knowledgeable”

Helpful Report

Posted 7 months ago

“Spoke with Shane who made booking our river cruise very easy.”

Helpful Report

Posted 7 months ago

“We have used ROL for several years and always had an excellent experience.”

Helpful Report

Posted 7 months ago

ROL Cruise is rated 4.7 based on 290 reviews