RONA Reviews

Name: RONA
Rating: 1.67

1.7 Rating 366 Reviews

16 %

of reviewers recommend RONA

Company Reviews

Questions

Metrics

1.7

Based on 366 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how RONA made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

* One or more of these files was not uploaded due to an invalid file type.

* File size is too large (Max: 256 MB).

* We could not upload one of your files, please try again later or contact support.

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

You will be contacted by email to verify your review.
By submitting your review you agree to the REVIEWS.io terms & conditions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

"website search function is terrible.\r\n\r\njust try to find 2x4s even. The search quary needs to be expanded to accept multiple different words that help find same product.\r\n\r\nview my pic. I look for 2x4s. It knows it is framing. but nothing shows up.\r\n\r\nlowes software works perfect. Why not Rona?"

Matthew Aka Inner Bay Renos In Long Point Ontario

"This review is not for the specific store but Rona in general, I just went online, and typed in storage bins, and it didn't show me one, it showed me very overpriced products that had nothing to do with my general search. I don't know who's in charge of the website but I'll be going to home Depot for my purchases and online shopping, the prices I just seen online were absolutely ridiculous, 300 plus dollars for a wicker basket $30 for a Christmas ornament bag, made of cheap material."

Canadian Shopper

"Do not shop at rona. I went today and they would not honour the ad price for grass seed. After several calls to customer service with no luck and ceo iacobucci with no return call I give up. They will not get my future business. I you go not take care of jour customers somebody else will."

Joe

"Ordered online some smart door sensors a week ago Jan 11,2024 on the RONA website . Everything went real smooth specially when they charged to my CC. Order placed, confirmation, CC charged now just wait for the items to arrive. To be fair the package arrive a day earlier that expected but that was it!!. The items came wrong no what was ordered. One item box was a open box or a previous return, seal broken , cardboard box all smushed the other one covered in dust like it was in the shelves for months just collecting dirt. Contacted RONA customer service and the typical premade message. advising to reach the closest store and return the items. No acknowledgement of their mistake, zero attempt to correct the issue providing a replacement or an alternative. Just return the items , wait for your refund and I guess if I need the items again , redo the whole online shopping. I replied by email waiting for their response but RONA's sub par customer service never try to do the right thing and look after their customer base. They poor response just aggravated my experience with them. They lost me as a customer, glad still other options out there who truly cares about their customer. Now that LOWES is part of RONA expect more of the same with them."

Gustavo G.

"Spam advertisements that are misleading by design, full screen, and difficult to exit earn you a 1 star review. Companies that abuse their marking campaigns should be called out. I will be avoiding business you going forward."

Anonymous

Anonymous // 01/01/2019

Return to All Reviews

Matthew Aka Inner Bay Renos In Long Point Ontario

Verified Reviewer

Show Details

“website search function is terrible. just try to find 2x4s even. The search quary needs to be expanded to accept multiple different words that help find same product. view my pic. I look for 2x4s. It knows it is framing. but nothing shows up. lowes software works perfect. Why not Rona?”

Helpful Report

Posted 1 week ago

Canadian Shopper

Unverified Reviewer

Show Details

“This review is not for the specific store but Rona in general, I just went online, and typed in storage bins, and it didn't show me one, it showed me very overpriced products that had nothing to do with my general search. I don't know who's in charge of the website but I'll be going to home Depot for my purchases and online shopping, the prices I just seen online were absolutely ridiculous, 300 plus dollars for a wicker basket $30 for a Christmas ornament bag, made of cheap material.”

Helpful Report

Posted 1 week ago

Joe

Verified Reviewer

Show Details

“Do not shop at rona. I went today and they would not honour the ad price for grass seed. After several calls to customer service with no luck and ceo iacobucci with no return call I give up. They will not get my future business. I you go not take care of jour customers somebody else will.”

Helpful Report

Posted 3 weeks ago

Gustavo G.

Verified Reviewer

Show Details

“Ordered online some smart door sensors a week ago Jan 11,2024 on the RONA website . Everything went real smooth specially when they charged to my CC. Order placed, confirmation, CC charged now just wait for the items to arrive. To be fair the package arrive a day earlier that expected but that was it!!. The items came wrong no what was ordered. One item box was a open box or a previous return, seal broken , cardboard box all smushed the other one covered in dust like it was in the shelves for months just collecting dirt. Contacted RONA customer service and the typical premade message. advising to reach the closest store and return the items. No acknowledgement of their mistake, zero attempt to correct the issue providing a replacement or an alternative. Just return the items , wait for your refund and I guess if I need the items again , redo the whole online shopping. I replied by email waiting for their response but RONA's sub par customer service never try to do the right thing and look after their customer base. They poor response just aggravated my experience with them. They lost me as a customer, glad still other options out there who truly cares about their customer. Now that LOWES is part of RONA expect more of the same with them.”

Helpful Report

Posted 3 months ago

Unverified Reviewer

Anonymous

Unverified Reviewer

Show Details

“Spam advertisements that are misleading by design, full screen, and difficult to exit earn you a 1 star review. Companies that abuse their marking campaigns should be called out. I will be avoiding business you going forward.”

Helpful Report

Posted 9 months ago

Keith

Verified Reviewer

Show Details

“I hired the Rona electrical contractor in Sept 2021 to install a new, upgraded electrical panel. Mike, Director of Services for Rona of Western Canada had to cut me a compensation cheque for several hundred dollars because the electrical contractor installed used circuit breakers to help line his wallet. After three months of waiting I discovered that Rona either lost my heat pump order or never placed it in the first place. Rona awarded the HVAC contract to a new contractor. A month or two later Rona claimed to have my heat pump in stock. Every piece of equipment delivered to my home was wrong. The installer planned to install the outdoor unit in a location not permitted by the City of Burnaby. I obtained a copy of the regulation to prove this. Not my job, but necessary to make sure. A wasted day without pay for me. Laurel, the Field Services Manager for BC convinced me to let them install the correct furnace and thermostat the next day and said the heat pump and indoor heating/cooling coil was a month away. The installer that they later told me was an alcoholic cored a hole into an upstairs bedroom instead of the crawlspace and compromised a floor joist with a 4 1/2 inch hole plus an extra hole not needed. The HVAC contractor hired a carpenter to reinforce my floor and paid to re-carpet one bedroom. The installation otherwise was a butcher job and the HVAC tech that finished the job replaced the exhaust for the furnace because it was unsafe and not code compliant. I re-insulated the line set myself and repaired various other quality problems including the hole in my house and the air leak at the plenum above the furnace. The heat pump never came as promised and Rona passed the buck blaming Carrier which at the end of the day was nothing compared to the problems created by Rona. Carrier Canada came through for me after 12 months. The day before the installation of the outdoor unit or heat pump, it was decided that the heat pump was sized wrong right from the start (365 days after contract signing) using the square footage from the BC Assessment website which is not known to be accurate since they have never been in my house. It was yet another fight on my hands to prove that the new calculation was the wrong one. Mike argued that he wouldn't install the correct pump unless I signed a contract accepting all responsibility for sizing the pump, or he would cancel the contract because he said nothing would make me happy. I pointed out to him that my old furnace was already at the junkyard. Great solutions Mike. All Mike had to do was look at the numbers provided by Amerispec Canada who Rona had me use to do the pre-upgrade inspection or have the contractor re-measure my house. Lazy Mike did nothing. I measured the house myself and called the HVAC tech at home. Lucky I had his number. He agreed that the original pump was correct, after all. The many mistakes and delays forced me to take several extra days off of work at considerable expense ($2000) to me. The pump was finally installed after 365 days and many fights and problems. I have only included the highlights here. There is much more. When I called Mike to verify that all promised perks of a year ago would be honoured he told me they would advocate for me but essentially I was on my own trying to collect the $1350 Carrier Cool Cash from Carrier that Rona dangles as a kind of carrot to entice customers to sign their contracts. Mike did nothing. I cancelled my credit card so that they could not process the $21000 payment without contacting me first. Nearly 500 days after contract signing, Laurel told me a fib saying that she and a woman named Valerie had been trying to contact me with no success. There were no missed calls or voicemails at my end and my number and email address had not changed. They aren't even good at collecting money. I called Valerie and told her that I would pay immediately (which I did) after receiving written confirmation that all offers would be honoured. I had to provide proof of the existence of these offers because Rona doesn't know what they offered me in the first place.. Luckily I kept all correspondence and Valerie who is wonderful came through in spite of Laurel and Mike. Those two were no help, that's for sure. They just pass the buck, make excuses and put up a fight against the customer every time and blame others. There is no oversight by them. They seem to just hope the installation division will run on its own. Never even an apology except from Valerie, Brian at Carrier Canada and the drunk HVAC tech. Laurel and Mike, the higher ups at Rona unfortunately are able to hide out in the background of a large company doing a poor job and would certainly fail in business if they had their own companies. I have never asked for anything except for Rona to honour what was offered and do a quality job.”

RONA 1 star review on 25th February 2023

Helpful Report

Posted 1 year ago

Unverified Reviewer

Anonymous

Unverified Reviewer

Show Details

“Gurav and Breanda from Rona Brampton north Manger was rude as snow blower prize was mentioned $ 249 and cashier told about $899 we spoke and showed picture with prize tag but was adamant that he will not honour us and you can write your review and I am not bother about any review I will sugggest not to buy anything with that bad customer service”

RONA 1 star review on 20th November 2022

Helpful Report

Posted 1 year ago

Joanne Rodgers

Verified Reviewer

Show Details

“I agree … never order online. I bought a lovely set of patio furniture from them. Took a long while to get it and trying to track it was a nightmare. Anyways I finally found out that although I live in Ottawa this was coming from B.C. It finally arrived but one section was wrong. Well, try contacting them! Not going to happen. I contacted different customer services of theirs online and got different answers but no solutions. This was May. I still have the wrong piece but paid the full price. Phoned their number but no option for talking to anyone. So I’m stuck with an expensive piece of furniture with an armchair piece on one end and no arm on the other end, throw pillow missing and a “who cares” attitude from Rona.”

Helpful Report

Posted 1 year ago

Verified Reviewer

Anonymous

Verified Reviewer

Show Details

“Ordered an patio umbrella was defective and didn't like it. Went to return it and told they wouldn't take it back because they said that it was used based on their perception. In fact it was just put up checked out and put back in box. It wasn't used at all.”

Helpful Report

Posted 1 year ago

Unverified Reviewer

Show Details

“Received box of 15 tiles and 6 were broken Rona was to pick up the box but now want me to return them To heavy for me Handicapped”

Helpful Report

Posted 2 years ago

ISteeves

Unverified Reviewer

Show Details

“Were delivered a 37 inch vanity. Took the cabinet out of the box which had to be torn apart to get it out. When opened the top realized it was damaged. After numerous hours of talking, emailing and chatting with them online we are told they will not simply send us a new top (we would have returned the damaged one) that we have to go to Uhaul or somewhere similiar, purchase a box, package it up and arrange to have it returned. Worse customer service we have ever had.”

RONA 1 star review on 18th November 2021

Helpful Report

Posted 2 years ago

Verified Reviewer

Anonymous

Verified Reviewer

Show Details

“Rona Installation Google Review What should have taken 2.5 days is now stretching into it’s 24th day and counting for our floor installation. 1. The estimators were given specific instructions on measuring out the top floor and basement and had to be corrected several times by our real estate agent during the assessment. 2. The luxury vinyl did not need a vapour barrier but were charged for it and it was later removed. 3. To facilitate a faster installation, we removed the baseboards, sanded and painted the drywall ourselves. 4. Floor delivery - After playing phone tag for 3 days, we gave up, rented a truck and picked up the flooring ourselves, 40+ packages weighing 60 lbs each and moving them into the house. 5. The transitions in the order were for hardwood instead of laminate and we had to go to the store and exchange ourselves. 6. Some equipment was left on our tiles scuffing it up. 7. The top floor banister was removed overnight with children in the house and left open. 8. The planks were cut so short in the basement that the shoe moulding was unable to cover the gap. See figures 1.1, 1.2, 1.3, 1.4, 1.5 9. The bedroom subfloor was levelled for free in an attempt to remove the large dip in the middle of the room. This was redone leaving smaller dips throughout the floor instead of initially lifting the sub floor and addressing the issue properly. Sub floor is also not nailed down correctly, causing loud creaking noises when walked on. 10. Too much carpet was removed at the top of the stairs leaving a 1 – 2 inch gap between the nosing and the remaining carpeted stairs. An old piece was resewn on but a gap is evident and the pile falls in the opposite direction. See figures 1.6, 1.7, 1.8 11. When the banister was reattached to the nosing, instead of drywalling the holes, they put an old/used piece of baseboard to cover it up. See figures 1.9, 2.0 12. Upon completion, installers left garbage on our lawn, bottle caps in our sink and failed to clean the floors from the dust and debris. As well, they left pieces of trim with nails in our washroom. See figure 2.1 13. Clearly unsatisfied with the work, we refused to sign off and waited at least week before someone came out and assessed the work. 14. It took another 6 days of calling persistently, on a daily basis, to get Rona to send someone out to fix the problems. 15. Finally, an experienced installer was able to rectify the short cuts in the basement. Hr tried to reattach a piece of carpet under the nosing, but it was too tiny of a piece and could not be done properly (leaving it not looking seamless, figure 1.8). He began plastering up the drywall, and mentioned that it needed 2 or 3 more coats. It has yet to be sanded or repainted. That was 5 days ago, (Sat. Oct 9th) and they were unsure when they would be returning to finish the 2 day process of properly levelling the bedroom. 16. There is incredibly poor communication between the Rona Burlington location and head office. Paying $7627 in labour alone for 2 floors of a townhouse seemed higher than average but we were confident in the Rona brand expecting a quality turn-key solution for the flooring installation. The additional stress, unending phone calls, repeating the case to numerous people at all levels of this corporation has consumed significant portions of our day at work and at home. Instead of resolving this directly with Rona, it is time to pursue alternative avenues of resolution.”

Helpful Report

Posted 2 years ago

Enio

Unverified Reviewer

Show Details

“Bought a land mower and broke down after 5 mins send it to get it fix and after 2 months there are not fixing it very bad service they send it back completely dismantled”

RONA 1 star review on 5th September 2021

Helpful Report

Posted 2 years ago

Unverified Reviewer

Anonymous

Unverified Reviewer

Show Details

“They hired subcontractor to delivery my new A/C the guy had no dolly. Took a photo of him "dragging it across the parking lot and sidewalk to my apt" Box all ripped. Called the store no Manger picked up the phone. Called so called "Customer Service" their recording refers you back to the store...Nutz. paid $75 for shotty delivery. Horrible. No wonder many RONA gone out of business. Don't shop there!!!!”

Helpful Report

Posted 2 years ago

Paul C.

Unverified Reviewer

Show Details

“Bought 1x4x8' Spruce lumber from Rona Trenton..Lucky if I have 6 straight pieces out of 20 lengths.. Wont be buying again.. :(”

Helpful Report

Posted 2 years ago

Gica Frunza

Verified Reviewer

Show Details

“Everything - a bunch of bureaucrats hiding behind desk”

Helpful Report

Posted 2 years ago

Carly

Verified Reviewer

Show Details

“I ordered a bathroom vanity that was delivered damaged. I called to have them replace it and, after a few weeks, I received a piece of laminate in the mail which did not match the vanity finish and wasn't the right size for replacement. I called the same day to get a replacement vanity and they said I'd have to drop it off to a Rona for a refund. There's a reason I had it delivered- I can't fit it in my car!! It's been weeks and no one has done anything about this broken vanity that is sitting in my foyer. Very disappointed with the customer service and returns department. I won't be shopping at Rona or Lowes again.”

Helpful Report

Posted 3 years ago

Unverified Reviewer

Anonymous

Unverified Reviewer

Show Details

“Absolutely horrible service, had one fridge delivered damaged and then a week and half later they brought me a new. Which was also damaged, so I called customer service again and what happens ? They hang up on me. This is going to take me another week to figure out. They provide zero communication about what is going on or how the situation is going to be dealt with. So very frustrated.”

RONA 1 star review on 23rd September 2020

Helpful Report

Posted 3 years ago

Andrea

Verified Reviewer

Show Details

“I ordered inline big mistake huge tiles came destroyed terrible online return a super hassle . But instore management amazing to bad I haf to order online”

RONA 1 star review on 18th September 2020

Helpful Report

Posted 3 years ago

Dani

Verified Reviewer

Show Details

“I bought a portable air conditioner 12000 BTU to use in the living. Despite the fact that the label stated 12000 BTU is idea for 500 sq2.ft room , it takes forever for the room to get cool during peak hours. It liked I didn’t use an air conditioner at all, so I went to Rona to ask to exchange for higher BTU air conditioner in hope the new one would work more better. The customer service staff told me air conditioners are finally sale, and can’t be exchanged or refunded. I felt shocked. I was not informed about it upon my purchase. Or else I would never have bought it. I’ve been shopping at many warehouses and had never encountered any like this. It likes they don’t care what you’ve got. You pay the money and that’s final. It’s very unprofessional and unsupportive. I have no confidence to suggest anyone to shop here, me myself it would be the last time I shopped there.”

Helpful Report

Posted 3 years ago

Verified Reviewer

Anonymous

Verified Reviewer

Show Details

“Purchased 5 appliances, three of which were delivered yesterday, fridge's door has a 3 inch scratch which you cluldnt see in the direct sunlight outside the door. I called the csr as I was told to do so by the store sales rep 6 times 90 mins on hold gor each call and no one answers, left several msgs and no return calls. Traveled 45 mins to the store and was told this is the way. Sonce even the store wouldnt answer the calls. Spoke with the manager and copied him on an email which he has to forward to the appropriate person. The reply I got was that they are busy. I want to return all and try elsewhere. not sure what do do at this point. Absolutely disgusting.”

Helpful Report

Posted 3 years ago

Mandy Landry/Jeremy Duguay

Verified Reviewer

Show Details

“If I could give "0" stars, I definitely would. I understand during this bizarre time that online orders are in high demand. However what is completely unacceptable is the fact that for over a month after my husband ordered, we tried calling day in and day out but the Customer service line was constantly busy. We sent email after email, with not one reply to this date! We contacted the store numerous times, and about two weeks ago, a lady said our door would be out for delivery the coming Friday. Then my husband takes the day off that day in order to be home to accept that door and it never shows up nor do we even get the common courtesy of a phone call to let us know that it was not coming that day so needless to say a whole entire 10-hour day lost at work which means 10 hours of money lost because of this incompetent company and their major lack of communication. Fast forward to today 20 minutes before the door is arriving they call my husband to tell him the door is arriving it's on the truck for delivery well that's funny we're at work so he rushes home from work to be home to accept this door we get the door and it's damaged Beyond damaged and the truck driver says it was like this when I picked it up at the store. so again we are unable to get through to customer service the store that we purchase it from is telling us to contact customer service and to send an email with pictures we've done all of this and as usual I'm assuming we will not get any reply to emails. Our next option is to find a way to borrow a truck in order to bring the door back which is about 40 minutes away, to return it for a refund, minus delivery!!! Are you kidding me????? For the love of God, don't purchase from RONA!!!”

Helpful Report

Posted 3 years ago

Randy Laprise

Verified Reviewer

Show Details

“Do not order online! Placed a order, a week later nothing shipped out. Called customer service 86 times. Was told she cant help me and to fill out a online form. Filled out form and have waited 6 days with no reply. Called customer service back and waited online for 30 minutes. Then was given a case number and placed on hold for 56 minutes. Had to hang up. To this day they took my money but havent even shipped product out. Will not order through them again”

Helpful Report

Posted 3 years ago

RONA is rated 1.7 based on 366 reviews