“I have placed two orders with Rotita. The first one was fine - it arrived within the estimated date and the products generally fit. The second order has been a nightmare. It was placed on April 1, supposed to ship by April 5. Then it was April 11. Then April 30. It's now May 5 and it still hasn't even shipped yet. I've had multiple email exchanges with customer service and all they can do is 'urge shipment'. I'm so disappointed. I wouldn't order again.”
“Please please avoid this company with everything you have. I ordered a dress two months ago which was too big I returned the dress for a smaller size . I received it but it was soaked with perfume and with deodorant stains under the arms . I immediately returned the dress for a refund and it’s been four weeks and I still don’t have my money first I was told 7 business days I waited 8 days no money then I was told 3 business days no money then by the end of the day Friday so I waited until Saturday to check my account no money and last I was told again 3 business day it now been 4 days still no money. Still waiting Do not I repeat do not buy anything from this company.oh and been trying for three days to get into my account it’s saying system busy”
“I am writing a review because I am a very dissatisfied customer, I made a order on march 27, it is now April 29, I still have not got the order. This is order for a vacation I am going on in 2 weeks. I had a live chat on or around April 14 and was told I would have the order by April 25, did not get it, I had a live chat today and I am being told May 6 now, that is a week before I go on vacation, I order a bath suit and 1 outfit total cost $118. So now do I wait or start looking for a bath suit for my trip?. I highly recommended if your going to order from this company give your self 6 to 8 weeks before your going to need it.”
“Clothes were cheaply made, material used is so thin, you can see right through. I paid $15.00 extra to have them expedited but they were a wk late & no reimbursement. Do not buy. You will regret it, nothing like what's advertised.”
“DO NOT! DO NOT!!! buy from this store or website… they will never send your cloth…. They are stealing from people specially older woman… my grandma order some dresses 2 years ago never received anything. I tried to contact them you can not. Hopefully people read this.”
“Never got my order and the customer service was the worst I have ever had to deal with, still have not received my refund either after 4 weeks, this is absolutely the worst company I've ever dealt with, I do not recommend them at all”
“DO NOT order from this company! I ordered a dress for me & a dress for my mom on March 30th for her 80th bday party on April 7th. They didn't even ship her dress until April 7th. I never got any correspondence about my dress until it was delivered on April 14th. Today is April 16th and her dress is still not here! I would've expedited shipping but it was over $40. On top of that, my dress is too big and I ordered true to size. AND they are charging me s $9.99 fee to return it. I'll never order from this company again!”
“The quality of 2 out 3 shirts I purchased was poor. The company bared no responsibility for sending out a blouse that had material that was completely see through. Charged me $10 in shipping to return it, no matter what the problem was. The blouse weighed 2-3 oz. For some reason their website shows only positive reviews. If I had seen this company site, would not have ordered from them.”
“I’m wondering if this company is legitimate. I ordered a top and the quality was very poor. They don’t inform you that their returns have to be sent to the USA - so to track the parcel would have cost me half of the original price for the garment. So I sent it by the cheapest mail (£6) and the package was returned to me destroyed. - it looked like it had been melted. So I spent nearly £30 on an item I didn’t keep. I won’t buy from there again.”
“I ordered my stuff March 20. I paid for express shipping. Then I got a notice saying there was a delay in shipping due to a mother's day sale. The latest it was to arrive was March 13. They call this express shipping what a joke. Last time I order from this company ever. Oh and due to this huge sale why they cannot send my stuff. Instead of reimbursement of my express shipping payment, they gave me a 20% coupon. What a joke”
“Terrible site, ordered 2 dresses and the quality was very poor, just cheap fabric and one dress was ripped. I tried to send back but was never sent the address. Eventually got a reply and they said I was too late to send back. I would be embarrassed to sell these dresses or give them to anyone so they will be going in the bin. Very disappointed. Such a waste of money.”
“Dont order from Rotita. Ordered two cardigans. On 3/]6/22. Have not received either nor a refund.
. Can never speak with a live person, just those robots. I'm through with Rotita. There should be someway these crapping businesses could be put out of business. I am writing the BBB and the office of finance, my state senator and anyone else to get rid of these scammers.”
“Never ever again! Avoid like the plague!
Zero customer service ,just a robot. Paid 12.00 to send back on a 30.00 order. Still waiting for my refund 3 weeks later.
Save your money and don't bother!”
“I love the costumes But I bought a costume for £25. It was too small went to return it and the cost was £18.50. Now I have a swimming costume I can’t wear! If you live in the UK don’t buy because you cannot return unless you want to pay at least £18”
“Bought swimsuits. Sizing in the tops are wrong. My breasts do not work in the small removable cups that the company puts in the bathing suit tops. Poorly made. The website pictures look different from the product as well. I will not be ordering from Rotita anytime soon because I feel mislead.”
“Bought 3 items for my wife, and 2 she liked, the 3rd didn't. Ok so no problem, just return it for a refund. Oh, I have to pay for the return shipping? Ok that's fine, so I will never order anything else from this company. Rotita, I guess doesn't care about getting repeat customers, which is what all companies strive to do.”
“Horrible on line business. Their return policy very awful. When I purchased the item, I paid for the shipping. After receiving the item I found out the quality of the material poor and the design doesn't match with the advertising picture. For this reason, I had to pay for the return shipping. When they made the return they deducted the initial shipping cost which I did pay. I found it to be very disappointing and urge to think twice before you make with them. I have informed my family and friends not to make businesses with Rotita.”
“I received the item. It did not fit. They do not provide return info with the item, you need to request it via email. Even then, it does not come right away. It's supposed to come sometime and you have to keep checking. Mine never came. I watched for it. I later ask about it and they say now it's too late and showed me a cut and paste of the "email" they sent me. I sorted all emails from them and I did not have it. I sent all to them saying they never sent it. They will not make an exception and tell me too bad. They have they WORST CUSTOMER SERVICE AND RETURN POLICY & PROCEDURE.”
