“Great customer service so far. First time ordering, and I will definitely order again. The date given for delivery when I ordered changed when I received the confirmation email. This new date would have been too late! I replied to the email, and my order was processed the next day! I received my order in 6 days!”
“This company as well other companies such as Modlily are one and the same. I placed an order 12-2-22. Was told the order would arrive by 12-24-22 at the latest. I still don't have this package. It has been scanned in and out of the the same location in NJ for over a month. Customer service refuses to address the issue. Always generic answer of please wait you get order soon. RUN AWAY DO NOT ORDER FROM HERE”
“I have been waiting for my package since the end of November. It is now 10th January. I have left numerous tickets & used the live chats. They haven't updated my tracking since 28th December. I have used this company & I liked the clothes, but never again. It is so stressful.
Mary Comrie”
“Rotita as well as a few other companies (all of which I am sure are the same companies operating under different names) use the same shipping partner: FAST TRACK EXPRESS INC. This company has no customer service at all. I have repeatedly asked Rotita to reach out to them no avail. The order in question was placed 12-2-22 and was told the latest day of receipt by me would be 12-24-22. Obviously this did not happen. It was an anklet, hat and shirt. The order placed after this one was already delivered. I have expressed multiple times that I believe this package to be lost as it has been in the same location being scanned multiple times for over 2 weeks.
Rotita owes me compensation for this frustrating experience.
I have left a bad review on BBB;
I have left a bad review on the review board site;
I will be leaving more bad reviews unless I am compensated for this issue.
At this point I believe I am entitled to some form of compenstation.
Your customer service is like speaking with aliens and I need to say "TAKE ME TO YOUR LEADER" They just keep saying it will be updated in a week, please to wait.
Really????? Your answer is to shut up and keep waiting????
I have still not gotten the Order No: W2212020355165796 placed on 12-2-22”
“I ordered on 11/30/22 its 1/9/23
I still have not received my orderđŁ
According to tracking it has not even shipped or been received by USPS
I will never order another thing from this company!!!”
“DO NOT ORDER FROM THIS COMPANY. As all the other reviews state, this is a waste of time and money. I paid for expedited shipping in order to have the item for Christmas. I was told my latest delivery date would be Dec. 7th. I finally received the items on December 29th! No longer need Christmas-themed clothes!! AND... the quality is horrible. I doubt they could even stand up to a dry cleaner. EVERY POSITIVE REVIEW IS NOT REAL. READ THEM, SEE THE BROKEN ENGLISH...THEY ARE WRITTEN INTERNALLY I AM SURE.”
“ich liebe die sachen von rotita immer passend egal ob zuhause oder fĂźr die feiertage fĂźr alle etwas dabei ich bin sehr zufrieden immer wieder gerneâ¤ď¸đ”
“Do NOT USE THIS COMPANY!!! Terrible service. I am still waiting for a delivery that I ordered six weeks ago. I demanded a refund and I cannot get one. What a joke and a scam. STAY AWAY!!!”
