“Company is pretty much a fraud. Incorrect billing, non-existent customer service, and bad sizing of items. If I could think of something good to say about them I wouldn't be here typing this. As for the follow up questions you can't communicate with the company, they don't ever respond to inquiries and if they have customer service it's well hidden.”
“I want to leave a review of 0! Rotita owes me $68.96 for a return I sent. Customer Service keeps telling me it has been sent to my credit
Card. It has not! They are not honest. I had purchased numerous items from them and this was the first return. I will never buy another thing from them. I’ve contacted them many many time, no satisfaction. Thy are shady and cannot be trusted! Beware.”
“I lost $100.00 with this company. Don't drink the cool-aid. Customer service is non existent, I wanted to return there bathing suits and they refuse to send a return label. When I did aske for one the auto response offered me 40% of my money back, plus, I have to pay for shipping. Which defeats the purpose. Now, I have merchandise that doesn't even look like the picture and there too small. all i wanted was to exchange for bigger size. I was willing to deal with the ugly material. There return policy is awful and I wouldn't be surprised if they write there own reviews. Be very careful with this company and there policy. You'll never see your money on returns.”
“I would give them no stars if that were an option. I really liked Rotita until they made a mistake with one of my orders which normally wouldn't bother me because we all make mistakes. I have contacted them several times about the wrong item and the ordered item I did not receive. Each time I have been in contact they have assured me the issue will be taken care of. I have yet to see a refund or the correct item sent. During live chats they basically just give lip service without actually correcting they issue. They tell you all will be made right and then do nothing. I will not be ordering from this company again because of their horrible customer service. It really saddens me because I really liked their clothes”
“Avoid like the plague, Chinese company pretending to be American, didnt payback my returns until I complained to Paypal. Returns postage cost me nearly as much as the products i was returning.... shockingly rude, deceitful customer service. Do not by anything from them!!!!”
“I bought a dress, I liked the model very much and also the quality is wonderful، There are a lot of great clothes, I will buy other clothes from Rotita
Thank you”
