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R&R Country Reviews

4.9 Rating 6,106 Reviews

98 %

of reviewers recommend R&R Country

Company Reviews

Product Reviews

4.9

Based on 6,106 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About R&R Country:

We have over 21 years’ experience within the equestrian and country industry and are dedicated to providing our customers with quality products at competitive prices to ensure you get great value for money.

Starting with a store in Hemingbrough, North Yorkshire, we have since grown into Yorkshire’s largest equestrian and country superstore and have a second store at Melton Mowbray, Leicestershire.

Open 7 days a week, our stores are packed with the latest equestrian and country clothing, safety wear, footwear, saddlery, horse wear, feed, pet products, gifts and much more.

You're sure to receive a warm welcome at our stores, so why not pay us a visit?

Visit Website

Phone:

01757 638555

Email:

info@randrcountry.co.uk

Location:

R&R Country Ltd, Hull Road, Hemingbrough
Selby
YO8 6QJ

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R&R Country 5 star review on 6th October 2023

R&R Country 5 star review on 6th September 2023

R&R Country 5 star review on 26th August 2023

R&R Country 5 star review on 19th August 2023

R&R Country 5 star review on 11th August 2023

R&R Country 5 star review on 10th August 2023

Victoria Longthorn

R&R Country 5 star review on 9th August 2023

198

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Postage charge was high but service was very good I probably would not have ordered if I had realised the high charge but my computer froze at the crucial moment and my order was placed”

Posted 2 years ago

“Quick efficient online purchase which arrived very promptly and as ordered”

Posted 2 years ago

“would be good to get a reply to my email of the 17th November : Good evening, I ordered the above on the 16th November and received it today – Thank you for your efficient and speedy service. This is a Christmas present and I hope I have ordered the correct size!! If not will I be able to return it after Christmas for a different size or a credit note? Kind regards, John.”

Posted 2 years ago

Dear John, Unfortunately, we have not had an email from you - did you send it to info@randrcountry.co.uk? You can certainly return the item up to 14 days after Christmas for refund or exchange. Kind Regards, R&R Country

Posted 2 years ago

“Fab service item came very quickly”

Posted 2 years ago

“R&R Country in Melton Mowbray is my local equestrian/country store. They have a wide variety of products in store and online. The staff are usually very friendly, helpful and happy to give advice when it’s needed. I often go in store for a browse!”

Posted 2 years ago

“Always friendly helpful staff in the.Melton Mowbray store.”

Posted 2 years ago

“I can’t fault the service but sadly, I paid £49.99 for a bag of dog food that I can now get on Amazon for £34. That’s a lot of money.”

Posted 2 years ago

“Straight forward to order, quick delivery.”

Posted 2 years ago

“Quick delivery. Would have preferred to be contacted by email/ phone for an item that was not delivered instead of just being refunded.”

Posted 2 years ago

Hi, Thank you for your review. Regarding the brush which was out of stock it looks like an email was sent to you from ourselves on the 14th September to notify you that this product was out of stock and a refund would be processed. It may be worth checking your junk folder for this email. Kind regards Jess

Posted 2 years ago

“I love this place it’s amazing and it comes in such a quick amount of time .”

Posted 2 years ago

“Purchased a Mackey Roller on-line. Had been to the Melton Store as I needed to see a selection - on-line information does not help with size or position of the rings. I sought assistance which at first did not appear enthusiastic but the help and advice was good. Unfortunately only pony size available. I was advised to purchase the large size on-line and it was delivered very promptly and is an excellent purchase.”

Posted 2 years ago

“I find it very convenient to order things online with yourselves and collect in my local store. My only disappointment is that the loyalty points from my purchases cannot be added to my account”

Posted 2 years ago

Hello Chloe, Thank you for your review - we are please you find our website convenient and easy to use. Just for future reference, if you add a note to your online order saying 'add loyalty' - we are more than happy to manually add these. Kind Regards, Laura

Posted 2 years ago

“Whilst it was very simple to order a gift card I didn’t realise it wouldn’t be emailed automatically which meant I had to contact customer services. Luckily this was then delivered very quickly so overall I’m happy!”

Posted 2 years ago

“Great delivery. Tracked all the way. Only downside was that I had to pay to return an items”

Posted 2 years ago

“The product was nicely packaged and arrived without any problems. Excellent website, and quick delivery. Will definitely order from R&R again.”

Posted 2 years ago

“Came quickly and parcel was in perfect condition.”

Posted 2 years ago

“Great service quick delivery”

Posted 2 years ago

“The 2 Fairfax and Favour items were lovely, however was disappointed with the blue boxes they came in as had lots of white marks all over which was most disappointing after spending £345... It was apparent they were packed this way and were spoiled during the storage at the shop.... After correspondence with customer services and sending photos they agreed the boxes should be replaced and sorted new boxes out very promptly via F&F which were delivered to my house directly.”

Posted 2 years ago

Dear Debbie, We are sorry to hear you were not happy with the quality of the packaging. Our Fairfax & Favor boxes are stored on clean shelving units - they are not on display in the shop. I understand that the boxes are a bit of a collectors piece for Fairfax & Favor fans, but their main use is to protect the items inside. If you would have contacted us, we could have done our best to obtain a fresh blue box for you but we did not hear from you until this review. I have just looked at the DPD footage and the box was in-tack on arrival at your property. Regarding the internal blue boxes, we do not deem a mark on the box to warrant discount on the item inside. We only offer discounts if the item is faulty or damaged - yours were checked and they were in perfect condition for sale. Regarding returns, we also offer convenient collection service if you do wish to return your items. Please check our website for more information or contact us for a DPD collection if this is more convenient with your working pattern. Kind Regards, Laura

Posted 2 years ago

“A good, wide range of products including larger sizes for us non-stickthin riders. Easy access for those of us with reduced mobility too.”

Posted 3 years ago

“Sue from customer service is good. Fast delivery too.”

Posted 3 years ago

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R&R Country is rated 4.9 based on 6,106 reviews