“Scammers - paid for wheel nuts - they sent me a pack of cheap CDs, old phone cover. Think the scam is to hold on to your money for as long as possible. Reported to eBay, report to Trading Standards n preparation.”
“Should read 0 STARS ... Customer service counter rude tall bald guy who just smirks at you ..get some decent Staff !. No people skills .. couldn't discuss my needs ..Poor very Poor AVOID”
“Ordered from their ebay site . Only to find out 3 springs from coil pack missing . Enquired and they treated me like a idiot busying they must be in the robber tubes ,but they not. No offer of sending out 3 new springs . So I list a job on a car do now having to sue rtg and infirm trading standards and hse also had to let other people on social media how poor the aftersales service is ie ignorant and unprofessional . The worst seller rtg us in ebay still no reply . Can't wait to se them.in court.”
“Those people shouldn't be allowed do business trading standards should watch out for them they are very poor customer service sent missing parts you will be regret buying form those people no one care no one reply at some point you will get your refund but lot of headaches and time you will end up buying at other places for same sort of price or maybe cheaper.. don't bother buying from those people.”
“Ordered a stepper motor , they sent the wrong item,before they would do anything I had to send photo's of the item, then they said return it to them, I had to pay to return it as they wouldn't send me a return slip, they told me to follow a link but it wouldn't work I tried several times , then in the en they refunded me the initial price but not the cost of return. ..why did they not resend the correct item I ordered....so 2 weeks after ordering an item I am still without it....... These people don't care about customers. STAY AWAY!”
“If I could rate 0 I would. Terrible attitude on the counter sales a sarcastic and abrupt tall guy behind the desk . Wanted to explain my query no chance he wasn't interested .I ended up walking away .bad experience almost bullying”
“Delivery was fine but product (wiper linkage) was faulty after couple month came with 5 year warranty but have been messed around and not recieved an refund replacement and paypal case refused. AVOID THIS COMPANY IF YOU WANT GOOD QUALITY AND CUSTOMER SERVICE IS ABSOLUTELY NONE EXISTING. SO ATROCIUS CUSTOMER SERVICE PRICED AVERAGE DELIVERY WAS OK RETURNS ARE A JOKE AND REFUNDS ARE NOT WELCOME BY THIS COMPANY WE CAN'T GET A REPLY FROM THESE AND WARRANTY HA HA WHAT A ABSOLUTE CROCK OF SH*T NON EXISTING.”
“Ordered a timing belt kit for my car after giving them my full registration number as well as engine number they confirmed it was the right part however when I took it to the garage and they took my timing belt apart they found that the tensioner pulley I had provided them was the incorrect one which meant I had to pay for ramp time until the garage sourced the correct tensioner pulley and my car was mobile again. They failed to acknowledge that it was their fault and that they should be paying the extra charges I encountered but simply replied back saying return for a full refund like that was even practical!!!
Aviod as they have ZERO customer service!!!
They made the Mistake but I had to pay for it!!!!!
Reported them to Trading standards.”
“What kind of company is run like this .poor customer service avoid .go elsewhere .rude counter guy with no people skills . interrupted me on every occasion . arrogant and plain rude .note to owner ..look at your reviews and act on them .”
“I bought a Febi Control Arm Suspension Kit with a 5 year warranty, after 9 months a part failed so i contacted RTG they started off saying sorry we will sort this out and send you a new part please confirm your address, then no reply so i contacted them and they said how about a partial refund then they said oh we need all the kit which is about 8 parts on my car suspension taking off my car returning then they would send it back to febi and await a reply. RTG Automotive in my view have conned me. they listed the parts brand new on an ebay sale, the person i dealt with was Lois.”
“Really poor .read the reviews management ..your counter Staff are arrogant and unprofessional. Except Keith who is polite .go elsewhere for better quality and decent human beings”
“WARNING ANYONE PURCHASING FROM THIS COMPANY! Communication is Non existent they don’t reply to Emails calls and they say Item Dispatched No tracking g provided No Customer Care worst company I’ve dealt with. PLEASE STAY CLEAR”
“AVOID AT ALL COSTS!!! Inferior parts, once fitted do not work correctly. Try to speak to them and they refund straight away without you accepting so you can't take them to a claims resolution. Awful customer service and terrible parts. DO NOT USE!!!!”
“AVOID AVOID AVOID.
This company is a sham, I ordered a exhaust system, it was meant to be next day guaranteed, then they said it will be three days. It’s now been two weeks and still nothing. They will not refund me the money until I return the parts, I haven’t received them yet they insist I return them when they arrive… it could be months before they say it’s lost and return my money.
Don’t not waste your time or money!!”
“Bought a wheel beaing for a Jaguar X Type, after 48 miles the car coded with a wheel speed sensor failure. As the sensor is part of the bearing I have no ABS traction control etc. I have contacted them several times and they have failed to reply. 5 year warranty.... didn't even last 50 miles. Now I have to pay to have this stripped again and replaced with a part that is not fake rubbish. Car now off the road for another week till I can get it repaired... AVOID AVOID AVOID”
“Poor customer service a bully answers the phone and just couldn't care less .how do you justify this .so unprofessional it beggars belief .got what I required elsewhere never to return”
“An absolutism joke of the company Order the part off them through eBay Royal mail did not deliver the part I have provided proof of this to this trader And they still wont give me a refund. The keep trying to Waste me by saying it was delivered. The proof from Royal mail they're ignoring And the fact that I went in the day after it was Suppossed to been delivered to there store to perch from them again due to me having my car book in to be fixed. I certainly wouldnt recommend this company to anybody”
“Very rude sales person cut me off on the phone......without listening ..how is he still in a job ? Wanted to discuss parts I received you've guessed it the WRONG item ...the owner needs to issue a warning to this ego driven person shoddy customer service ..Other companies out there ..”
