Rydale Clothing Reviews

Name: Rydale Clothing
Rating: 4.43

4.4 Rating 3,471 Reviews

85 %

of reviewers recommend Rydale Clothing

Company Reviews

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Metrics

4.4

Based on 3,471 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Rydale Clothing 1 star review on 7th April 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered easily and delivered within 3 days, nicely packaged and great value for money jacket enclosed. Will definitely use again. Really impressed. Thank you.”

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Posted 6 years ago

“With a new rescue dog and an incredibly went November I needed some sturdy Wellingtons and boots urgently. I ordered a pair of each. They were delivered promptly, beautifully packaged. They proved to be an excellent fit, very comfortable and warm and made ploughing around the wet fields a real pleasure. I took a chance on rydale and I'm glad I did,”

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Posted 6 years ago

“Quality of goods first class and ASAP delivery”

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Posted 6 years ago

“Moleskin trousers and striped top fit very well and top is so comfortable, good quality items.”

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Posted 6 years ago

“First time buyer from Rydale. Very pleased with products (2xfleeces and 1 gilet). Very good “true” fit and quality. Excellent value for money. Prompt delivery. Will be coming back again.... and again!”

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Posted 6 years ago

“Last week I made an order totalling around £400 however was rather concerned as I read various reviews, most of which were negative. Items arrived and I have to say, I have never been so impressed with such a reasonably prices clothes website. Every item was of such a high quality and even packed and presented very neatly (e.g. the shirts had a Rydale ribbon tied around them etc). The sizes are true, however the pair of jeans I ordered came up too small but that was the only item I will be returning. Usually with reasonably priced clothing outlets, you have to sometimes sacrifice the quality - however Rydale you 100% don't! Excellent clothing website, would highly recommend.”

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Posted 6 years ago

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Posted 6 years ago

“Seen trousers in shop but none my size. Seen on Internet fromrydale and ordered, delivery prompt and quality of trousers brilliant. Thanks rydale.”

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Posted 6 years ago

“I purchased a jacket. It came extremely quickly - well done re that aspect. The sizing was out in my opinion as a large was more like an XXL and I did view the sizing chart before order. I sent it back via the Parcels 2 Go suggestion by them but it cost me £5 to send it back after I followed the size/weight pricing guide on the website. I was then hit for extra charges as I was told I had under paid. Turned out it cost me £10 for something I don't have ☹️. Next time I will look to buy from online stores with free return. (Yeah ok schoolboy error but come on; its the world of online shopping)”

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Posted 6 years ago

“I would not recommend this company to anyone, I ordered a fleece gellitt size XL and received an XS I called and they told me they would send another one straight away and to give the XS to a charity, so a couple of days later the other one arrived and that was another XS so i called again and was told the same and I still have not received it so I called again and got the most ignorant female I have ever spoken to, she talked over me and would not listen to me and told me, "is going in the warehouse to see if they had my size was not there top priority at the moment" and we will be in touch as soon as we can. I first placed my order on the 12th November and still have not got what I ordered it's an absolute disgrace and the female needs sacking.”

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Posted 6 years ago

“ordered tweed shooting jacket,had to amend order due to web page not allowing,took three attempts kept getting cut off after 8 mins.waited three days after email said order being prepped,phoned three more timesjust to be told despatch had cancelled order,size no longer available,no email no call,will not be using these people again,total shambles.why tell people items available when clearly they arent.so much for sales.”

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Posted 6 years ago

“Had tulymore boots 18 days inside fallen apart ,offered 50% and cost of repairs for me to arrange .This is what customer services offered.refused”

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Posted 6 years ago

“Poor service ,customer services asked you to send photos of faulty then ignore you,Very bad products”

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Posted 6 years ago

“Ordered two pairs of men’s Wellington boots. Never seen such a strange shape boot! The calves are massive so much so they were very hard to walk in. Customer service advised to return the boots for refund but did not advise me that they would not refund the £13 postage. The picture does not show how massively big the calves are!!! There are lots of footwear companies that don’t charge for returns best to shop with them.”

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Posted 6 years ago

“These boots are a lovely fit for a slim calf. No gapping or flapping whilst walking. Great buy!”

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Posted 6 years ago

“Having to pay to return items even when you just want to exchange is ridiculous. Will not order again due to this outdated online system and returns policy.”

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Posted 6 years ago

“The delivery to Germany was pretty fast and the packaging makes you feel very excited about the things inside ;) The delivery tracking works as expected and helps a lot to plan ahead. I love that it's possible to pay with Paypal :) Side note: It seems that promotions (like 3 for 2) work in cart, but not in checkout anymore. Maybe there is some data source mistake :)”

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Posted 6 years ago

“Extremely happy with the shirts I ordered, it’s quality and prompt delivery”

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Posted 6 years ago

“What an atrocious way to treat a customer. • Allerton boots arrived late September. I was thrilled. This had taken 1 month. Saw Rydale at the Dunster Show, chose the boots (they didn’t have my size), Howarths were not going to be in stock, so chose ALLERTON. • Wore them once: 2 teeth fell out of the zip • Sent pics of damage to Melissa as requested 30.09.19 • 02.10.19 Melissa said she would send a return slip. • She arranged Friday, Oct. 4 – then cancel – failed to book the courier • She asked me for another day. I said Monday, Oct. 7th • She failed again and asked for another day. She said she had too many emails to read (!!??). Isn’t this her job? – to take orders etc. • I said Friday, Oct. 11th. • Finally, on Octo. 8th she sent the return slip • We were all here all day waiting on Octo. 11th. They never came (I called her at the end of the day, she said they would come up to 8pm at night.). They never came. • Sat. Oct. 12th, they never came. • Mon. Oct. 14th, finally came, claiming they had come before. • Anna/ Melissa had promised me that there was a pr of size 8 slim fit for me and that they would send them the minute the faulty ones were collected (NOT RECEIVED). They said, they were notified immediately upon collection and the next pr would eb sent out. • Anna now claims none of this was true, they were never notified and that there was not a pr for me • I called Anna yesterday to be told there are no more size 8s and none until the New Year. • Asked to speak to her supervisor – she is her supervisor. Oh dear. Asked to talk to you. No call yet received • Went on your website today and saw I could order a pr of size 8 slim fir Allerton. Called first. • Spoke to Lauren. She said the system was showing 1pr, she would go and look and call me back in 20mins. • 30mins later, no call. No call all day • Am email arrived later today, 221019. No boots etc. “You call us to get your money back” (no offer of calling me), a misspelled homophone (manner/manor) and unsigned. Can’t get much worse. Interesting way to nurture valuable clients and run a company.”

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Posted 6 years ago

“Sent the wrong size and I had to pay the delivery to send back”

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Posted 6 years ago

Rydale Clothing is rated 4.4 based on 3,471 reviews