Name: Rydale Clothing
Rating: 4.48

“Ordered 2 weeks ago and still not received it. Guess that's what happens when using Evri/Hermes”

Helpful Report

Posted 3 days ago

“Still not received”

Helpful Report

Posted 3 days ago

“I’m finding it hard to see, as I havnt recieved it yet??”

Helpful Report

Posted 4 days ago

“I love Rydale clothing and I’m really looking forward to receiving my goods but unfortunately Evri has failed to deliver my parcel twice and has just sent me a photo of a delivery address about 9 miles from where I live!”

Helpful Report

Posted 4 days ago

“I haven’t received it!”

Helpful Report

Posted 2 weeks ago

“Too small, very tight and uncomfortable. Very disappointed!”

Helpful Report

Posted 2 weeks ago

“Goods supplied by Ryedale absolutely spot on. Courier let them down by leaving my parcel nowhere near my property, in fact they placed it outside an abandoned garage, in the middle of nowhere, where anyone could have picked it up an walked off with it. Luckily I recognised where it was, but not being around had to send a friend to retrieve it. Beggars belief why they still use the courier beginning with E”

Helpful Report

Posted 7 months ago

“Still waiting for communication regarding a recent order, very poor service so far disappointing as normally good !! Please respond to my email reference 94227-5074767970375 .. I have used online contact form, telephone and email with NO response, unacceptable”

Helpful Report

Posted 7 months ago

“I didn’t receive the boots and still waiting for a reply from Rydale, shockingly poor customer service!!”

Helpful Report

Posted 7 months ago

“I ordered 2 pair of suede boots, both pairs had marks on the suede and had to be sent back, definitely won't be purchasing anything from this company again”

Helpful Report

Posted 7 months ago

“Should be no stars. Ordered the same pair twice. Each time the wrong size was in the box. The returns process is outdated and I had to physically take the boxes to the post office. Not worth the trouble they caused.”

Helpful Report

Posted 7 months ago

“Never got my 3 hats then gave me a refund I didn’t want as I still want the hats”

Helpful Report

Posted 7 months ago

“I love this shop made my first order and loved it, made another one 2 weeks ago and still has not been delivered to me”

Helpful Report

Posted 8 months ago

“I would leave half a star if i could. Point 1 - boots not fit for purpose, purchased the boots and had a half hour fitting process whereby we were duped in to buying the shoes as "reliable and long lasting" and even bought the paired socks. These left awful blisters after just 20 minutes of walking on my partners ankles which are now left with a scar. Point 2 - customer service is terrible, submitted a response to have to wait for over a month with no response - reassured i would get one and ultimately had to call twice to be told that we were at fault because they dont fit. We spent 30 minutes getting fitted by your members of staff so i would strongly disagree with this statement. Point 3 - Poor glue, sharp joins and poor materials. Don't buy unless you want your feet to look like this, i will be posting this on all platforms until acknowledgment of design fault and not fit for purpose. Save yourself time and just go ahead and buy a much better boot like a Fairfax and Favour pair.”

Helpful Report

Posted 1 year ago

“I would leave half a star if i could. Point 1 - boots not fit for purpose, purchased the boots and had a half hour fitting process whereby we were duped in to buying the shoes as "reliable and long lasting" and even bought the paired socks. These left awful blisters after just 20 minutes of walking on my partners ankles which are now left with a scar. Point 2 - customer service is terrible, submitted a response to have to wait for over a month with no response - reassured i would get one and ultimately had to call twice to be told that we were at fault because they dont fit. We spent 30 minutes getting fitted by your members of staff so i would strongly disagree with this statement. Point 3 - Poor glue, sharp joins and poor materials. Don't buy unless you want your feet to look like this, i will be posting this on all platforms until acknowledgment of design fault and not fit for purpose. Save yourself time and just go ahead and buy a much better boot like a Fairfax and Favour pair.”

Rydale Clothing 1 star review on 13th January 2023

Helpful Report

Posted 1 year ago

“I bought tweed / leather satchel which looked great on the photos but on receiving it and barely opening the wrapping around the bag I realised that it was not what I thought I had purchased. The ‘leather’ decorations were not but a faux leather type plastic. I checked the description and it clearly stated that it had leather trims. Very disappointing and not worth the sale money I paid for it hence it was returned.”

Helpful Report

Posted 1 year ago

“Absolutely useless company!!! Been waiting 2 weeks for a coat which has been lost in transit. Then item out of stock and now no response. AVOID”

Helpful Report

Posted 2 years ago

“Do not buy shirts from this company. As you will see from many other posts, they do not reply to complaints. I have had two faulty shirts recently ( sleeve lengths 5 – 6 cms too long; longer than stated on the size chart) and all customer service said was reorder. I did and the new shirts were exactly the same. I then wrote a letter to the Managing Director simply asking if there was a problem with some batches from their Bangladeshi supplier. I have had no response, so obviously they don’t care about their customers and their supposed Quality Control is non existent.”

Helpful Report

Posted 2 years ago

“I would never use this company again , items not as described and when you ring through to customer service the woman on the phone talks over you and doesn’t want to listen to the problem , I then emailed the company to complain and have had no response, that says it all .”

Helpful Report

Posted 2 years ago

“I purchased a pair of Lady Gransmoor ii wellies for the princely sum of £74.99 - As I spent over £60 this qualified for free delivery. To my absolute surprise I received said boots but with a £65.00 price label on them! On contacting Rydale Clothing questioning this I was advised by their customer service advisor "Our garments have price labels on that they are sold at in our stores and at shows, when selling online we have to cover the cost of the listing fee's and postage, this is why the price is slightly increased" 1. "Slightly increased" equates to almost a 15% increase (hardly slight) 2. Their web page states that there is free postage over a £60.00 expenditure - I can't quite work that out when they have already charged me £74.99 instead of the £65.00 that my boots were labelled for. 3. This company has freely admitted to me that they are operating a dual pricing operation, however nowhere on their website explains this. I wrote them a review on their website submission form detailing all of the above but I very much doubt that they will be honest or transparent enough to publish it..... Be warned and purchase from them at your peril!!!”

Helpful Report

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Rydale Clothing Reviews