Rydale Clothing Reviews

Name: Rydale Clothing
Rating: 4.47

4.5 Rating 1,736 Reviews

87 %

of reviewers recommend Rydale Clothing

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Metrics

4.5

Based on 1,736 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Rydale Clothing 5 star review on 23rd April 2024

Anonymous

Rydale Clothing 2 star review on 19th April 2024

Anonymous

Rydale Clothing 5 star review on 8th September 2023

Jess

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely useless company!!! Been waiting 2 weeks for a coat which has been lost in transit. Then item out of stock and now no response. AVOID”

Helpful Report

Posted 2 years ago

“Do not buy shirts from this company. As you will see from many other posts, they do not reply to complaints. I have had two faulty shirts recently ( sleeve lengths 5 – 6 cms too long; longer than stated on the size chart) and all customer service said was reorder. I did and the new shirts were exactly the same. I then wrote a letter to the Managing Director simply asking if there was a problem with some batches from their Bangladeshi supplier. I have had no response, so obviously they don’t care about their customers and their supposed Quality Control is non existent.”

Helpful Report

Posted 2 years ago

“I would never use this company again , items not as described and when you ring through to customer service the woman on the phone talks over you and doesn’t want to listen to the problem , I then emailed the company to complain and have had no response, that says it all .”

Helpful Report

Posted 2 years ago

“I purchased a pair of Lady Gransmoor ii wellies for the princely sum of £74.99 - As I spent over £60 this qualified for free delivery. To my absolute surprise I received said boots but with a £65.00 price label on them! On contacting Rydale Clothing questioning this I was advised by their customer service advisor "Our garments have price labels on that they are sold at in our stores and at shows, when selling online we have to cover the cost of the listing fee's and postage, this is why the price is slightly increased" 1. "Slightly increased" equates to almost a 15% increase (hardly slight) 2. Their web page states that there is free postage over a £60.00 expenditure - I can't quite work that out when they have already charged me £74.99 instead of the £65.00 that my boots were labelled for. 3. This company has freely admitted to me that they are operating a dual pricing operation, however nowhere on their website explains this. I wrote them a review on their website submission form detailing all of the above but I very much doubt that they will be honest or transparent enough to publish it..... Be warned and purchase from them at your peril!!!”

Helpful Report

Posted 2 years ago

“Shopping with these monkeys was the worst customer experience that I ever had. The product was absolutely dreadful cheap Guangzhou rubbish. A country shooting jacket that actually felt more like a flip flop. But just wait until you actually try to return an item..... they actually charge you for the privilege of sending them their rubbish back! Amazing... I then called them to complain and some haughty young lady with a dreadful Yorkshire accent just quoted T&C's at me and then hung up. I have never actually experienced anything like it.”

Helpful Report

Posted 3 years ago

“I ordered a hat, the size of the hat was smaller than what the website stated in its size guide. I went through the returns process, and was almost angry to discover that I had to pay £3 postage to return it (on top of the delivery postage). Not happy at all with this”

Helpful Report

Posted 3 years ago

“Pockets face backwards really awkward on long mack”

Helpful Report

Posted 3 years ago

“I still haven’t received my order and it’s been over 2 weeks”

Helpful Report

Posted 3 years ago

“The service was fine in terms of time. The delivery was prompt and it was packaged well. Unfortunately it arrived and was sent back within half an hour. The garment was totally ridiculously sized. I ordered and XL which it was in the body but more like what you would expect on xxl. The sleeves where extremely short where they ride up near my elbows when I stretched. I was really disappointed in the jacket I realise it's not a custom fit but the sizing is very poor. I wasnt particularly happy that all this has cost me nearly £10 for the delivery and the return cost. Very poor and very disappointing. Not sure I would risk it again which is a shame as i loke the look of some other products.”

Helpful Report

Posted 3 years ago

“when ordering everything nice and easy smooth running.when you want to return something your system is rubbish trying to return a item 3 phone calls later and still no further yours frustrated”

Helpful Report

Posted 3 years ago

“I would never order again from Rydale because of the returns policy. I had to pay £2.99 to return an item that didn't fit. Another inconvenience was that I had to print off my own returns label (I didn't have a printer) then take it to a post office. By comparison Next (for instance) allows you to book a return on their website then a courier collects it the next day. Equally easy with other retailers.”

Helpful Report

Posted 3 years ago

“I would review but I am still waiting on delivery”

Helpful Report

Posted 3 years ago

“The quality of the Men's Pyjamas I ordered is fantastic,they're lovely. However the sizing is so off. I ordered a medium. The trousers were more like a Large and the top like a Small! So disappointed as they're lovely”

Helpful Report

Posted 3 years ago

“Placed order on 13th June, still not received!!”

Helpful Report

Posted 3 years ago

“If you could give 0 stars then I would! I ordered two items of clothing for Father’s Day on the 12th of June, on the 16th of June I had an email to say my items were delayed and would be with me for the 18th and then on the 18th I had an email to say that they had not even been shipped. But my money had still come out of my account! Complete waste of time and I had to go and buy something else for Father’s Day.”

Helpful Report

Posted 3 years ago

“Items never arrived.”

Helpful Report

Posted 3 years ago

“Recieved a jacket for my other half for her birthday and it was dirty contacted them and got one sent out next day which still hasnt arrived 2 week later even after multiple phone calls to them really not impressed i will not be ordering again and would recomend people to go else were”

Rydale Clothing 1 star review on 23rd June 2020

Helpful Report

Posted 3 years ago

“Apart from the pair of boots being odd boots, they were very dusty, no lid on box box was badly damaged and old. Until I spoke with Melissa I was extremely dissapointed as have spent a lot of money in the past at your stand when at country shows -shocking really as they were for a gift for my niece. Pictures were sent in waiting for refund you will have the boots back with Hermes now. Wendy Borrowdale”

Helpful Report

Posted 3 years ago

“Items still not arrived - well past expected date. It is a difficult process when seeking answers on delivery of goods from company.”

Helpful Report

Posted 3 years ago

“Absolutely terrible customer service Had to make a complaint which was answered by he same person I’m customer service I was sent a size 4 instead of a 6 Ryder refused to pay postage for their mistake . Atrocious!! Could not obtain a postage label advised by customer service either it will be interesting to see if the site uploads the above mentioned !”

Helpful Report

Posted 3 years ago

Rydale Clothing is rated 4.5 based on 1,736 reviews