Rydale Clothing Reviews

Name: Rydale Clothing
Rating: 4.47

4.5 Rating 1,736 Reviews

87 %

of reviewers recommend Rydale Clothing

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Metrics

4.5

Based on 1,736 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Rydale Clothing 5 star review on 23rd April 2024

Anonymous

Rydale Clothing 2 star review on 19th April 2024

Anonymous

Rydale Clothing 5 star review on 8th September 2023

Jess

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items come up smaller that expected. And I wore a pair of socks for one day and they already have holes in the toes.”

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Posted 3 years ago

“I still haven't recieved half my order. I called and they said they would get back to me Monday. It's now Saturday after that monday and I still haven't heard a thing.”

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Posted 3 years ago

“My order and delivery were quick. The jumper I ordered wasn't folded properly, it was just stuffed in an open plastic bag, and the product was filthy. Not very pleasant. I rang Ryedale, the lady was very helpful and offered to refund the money straight away.”

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Posted 3 years ago

“You cancelled my order of 2 tea shirts why ? You just sent a refund with no explanation , so why should I order another item”

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Posted 3 years ago

“Package arrived okay however there was a few issues. Button came off of the pocket the first time I opened it. One if the main poppers was the wrong type so the button wont close and the loop for hanging was only stitched on one side. Very poor quality but I've kept as it was only for dog walking.”

Rydale Clothing 1 star review on 17th June 2020

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Posted 3 years ago

“Bought 3 items, got refunded for 1 as out of stock but took my money anyway.. 2 T-shirt’s exactly the same size ordered but were not the same at all, about an inch difference. Complained and the customer service I have received has been shocking!!”

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Posted 3 years ago

“I got 3 paire & all was wrong size so I had to send them bk 3 seprute orders as well so I didn't end up with apaire never again as you dint Even offer me anything to apologiz which wud of made it better”

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Posted 3 years ago

“Sadly the hat arrived with the top of the hat all dinted and out of shape. I rang customer service regarding advice on how to get the hat back into shape followed up by an email. As yet I'm still awaiting a response. I would have given a higher score if I'd have had a response. Besides all of the above the design and colour of the hat are fab”

Rydale Clothing 1 star review on 10th June 2020

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Posted 3 years ago

“I HAVE SENT YOU 3 EMAILS AND A RETURN PARCEL I AM STILL WAITING FOR YOU TO REPLY OR REFUND”

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Posted 3 years ago

“I’m afraid I am still awaiting my order which was ordered on 29th May”

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Posted 3 years ago

“My order was placed around 28th May and I’m yet to receive it!”

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Posted 3 years ago

“Customer services are very abrupt and unhelpful The company sent incorrect size but denied it was their mistake And told me I would have to pay for the returns even though my account doesn’t state the size ordered I bought item as a gift which arrived in a box scuffed and battered I was a regular customer but will never use again due to very poor customer service”

Rydale Clothing 1 star review on 9th June 2020

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Posted 3 years ago

“These were not the quality I expected from Rydale. Look really cheap and not comfy at all”

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Posted 3 years ago

“We ordered this 2 weeks ago and it still has not arrived. I sent an email requesting delivery information a few days ago and it has not been answered”

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Posted 3 years ago

“Had a refund through for the item I ordered with no explanation at all after saying it had been processed and was prepared for delivery”

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Posted 3 years ago

“Placed an order on 9th May, have emailed Rydale three times to get an update on my delivery and I haven't received an email back from them regarding the matter and todays date is 25th May and i've yet to receive my order or hear back from Rydale, very annoyed at this level of service!!”

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Posted 3 years ago

“The security tag was left on my order. Customer care was awful. And it arrived with a price tag of £20 and I paid £25 for it.....”

Rydale Clothing 1 star review on 21st May 2020

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Posted 3 years ago

“bought 2 Polo shirts was happy with one but the other one the stitching on the number had been missed, also I bought a pair of Rydale boots and the lining has come away. Usually I would not complain but I emailed Rydale and did not get any reponse.”

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Posted 3 years ago

“I have still not received my purchase that I ordered for my Wife in April. I have been thanked for my patience on the 2nd of May, but still no further news. When will I receive my item? If it's not coming will I be expecting a refund?”

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Posted 3 years ago

“Ordered brown brogue. They came with 1x covered in a milky film which wont come off. No response from phone call or email. Want to exchange but I dont see why I should have to pay for return label/postage! Really not happy. Never had a bad experience before! They weren't cheap @ £50!!”

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Posted 3 years ago

Rydale Clothing is rated 4.5 based on 1,736 reviews