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Rydale Clothing Reviews

4.5 Rating 1,736 Reviews

87 %

of reviewers recommend Rydale Clothing

Company Reviews

4.5

Based on 1,736 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Rydale Clothing 5 star review on 23rd April 2024

Rydale Clothing 2 star review on 19th April 2024

Rydale Clothing 2 star review on 19th April 2024

Rydale Clothing 2 star review on 19th April 2024

Rydale Clothing 2 star review on 19th April 2024

Rydale Clothing 2 star review on 19th April 2024

Rydale Clothing 5 star review on 8th September 2023

60

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered item for delivery at home address. Was told that it could be picked up somewhere obscure. So unfortunately I did not get what I paid for. Have filled in the other points, but several of them I unfortunately can not answer correctly as I have never seen the item.”

Posted 4 years ago

“Lovely shirt, great colour, beautifully cut and fits perfectly (8). Excellent value for the price. Would certainly recommend and buy again in a different colour.”

Posted 4 years ago

“Rubbish communication, asked and payed for express , disappointing, but love your goods 😊”

Posted 4 years ago

“I have not received my order so I can not give a full review of the product.”

Posted 4 years ago

“Have not received the item, you don't pick up the phone, you don't reply to my emails, terrible. I can't post a photo with this review because I have not received the item. Very poorly customer service.”

Posted 4 years ago

“Have not received the order, you don't pick up the phone, and you not respond to my emails, this the last item I bought from you. And I can't post a photo with this review, because the item has not arrived”

Posted 4 years ago

“Although I loved the colour and style of the jacket I could not wear it due to the finish around the neck. The ribbon around the neck has sharp edging which rubs and makes wearing it very uncomfortable. This seemed to be made worse by the stitching which feels quite rough. Unfortunately I am returning the jacket as it was too uncomfortable to wear. A have very similar jacket Rydale jacket which I love and it has been hard wearing and comfortable but it does not have this ribbon design which is a real flaw. I had hoped to just replace my old jacket with a new one. I'm very disappointed.”

Posted 4 years ago

“Ordered shirt 10/4, still waiting for it 24/4, tried phoning, just got message saying not taking calls at present. Have sent numerous emails, none responded too. Has this company gone bust?”

Posted 4 years ago

“Right shoe was covered in blue marks, looked like it had been worn. Sent back, awaiting refund.”

Posted 4 years ago

“I don’t like to leave bad feedback generally, however... 1. No order confirmation. 2. No dispatch email. 3. Child’s sizes all disproportionate age 7-8 shirt far too small age 7-8 jodhpurs far too big. 4. Emailed customer service - No reply!! 5. Have to pay for a return label and print it off yourself!! I’m really disappointed from order to return I’m afraid.”

Posted 4 years ago

“My order arrived but it was faulty. I've contacted customer services twice to ask for a replacement and I've heard nothing :-( It's my first time ordering with them and I like their merchandise but I'll think twice about ordering in the future - it's been too much of a faff!”

Posted 4 years ago

“Ordered a pair of size 4 shoes what arrived was a mismatched pair, one being a 3 and the other a 4. I emailed messaged on Instagram (more than once) and Tweeted Rydale asking if they would refund me the return charge as it was an error at there end that I was returning them and also the delivery charge so I could order them again and to date have still had no reply from them. I have had to pay to return them and will not be ordering another pair of shoes or anything else from them again and would advise others not to order from them as well. They have got some serious customer service issues!”

Posted 4 years ago

“Delivery my orders haven’t come yet I ordered over 2 weeks ago now”

Posted 4 years ago

“ARE YOU FOR REAL! ASKING ME TO REVIEW AN ITEM I HAVE NOT RECEIVED, AN ITEM YOU HAVE IGNORED 3 EMAILS AND 3 CALLS. IGNORED PAYPAL, IGNORED FACEBOOK COMMENTS AND MESSAGES!!!! YOU HAVE TAKEN MY MONEY AND RAN!!!!! AND THEN YOU HAVE THE AUDACITY TO ASK ME TO REVIEW THE PURCHASE!!!!!!!”

Posted 4 years ago

“These shoes arrived with yellow stains in 2 separate parts of the shoe. I emailed instantly with photos asking to be refunded and heard nothing from Rydale. These are not wearable in this condition.”

Posted 4 years ago

“Due to the fact i had place my order on the 31st of March I am yet to still receive my boots. I had also paid for 2 to 4 delivery. Then a week after I placed my order you sent an email stating delays. I'm fine with that no problem. I have a tracking number sent which has had nothing updated on it at all. I work on a farm and needed these boots to enable my to work. However I have had to continue using my old ones full of holes. I am not impressed with this service at all and i shall not be using rydale again.”

Posted 4 years ago

“Order never showed up,ignoring g my emails and phone lines are closed”

Posted 4 years ago

“Am still waiting to receive my boots order on the 31/3/20 I take on board the circumstances with corona virus but I’ve tried to track my order with Royal Mail which have never received my order. I’ve email your company with out any response. Very disappointed wouldn’t recommend this company in the future 😕”

Posted 4 years ago

“Shoddy quality, stitching coming undone, nowhere near the quality shown in the image, am returning, really disappointed as they looked good in the photo”

Posted 4 years ago

“I ordered a jacket on the 9th February, I returned the jacket as not suitable on the 12th of February. The item was returned back to me on the 29th of February. I paid £2.99 for the return and as of yet no money has been paid back to me. I have tried several times to contact Rydale by phone and email but I have not yet been successful in contacting them.”

Posted 4 years ago

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Rydale Clothing is rated 4.5 based on 1,736 reviews