Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Rydale Clothing Reviews

4.5 Rating 1,773 Reviews

87 %

of reviewers recommend Rydale Clothing

Company Reviews

4.5

Based on 1,773 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Rydale Clothing made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rydale Clothing 5 star review on 23rd April 2024

Rydale Clothing 2 star review on 19th April 2024

Rydale Clothing 2 star review on 19th April 2024

Rydale Clothing 2 star review on 19th April 2024

Rydale Clothing 2 star review on 19th April 2024

Rydale Clothing 2 star review on 19th April 2024

Rydale Clothing 5 star review on 8th September 2023

60

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to the fact i had place my order on the 31st of March I am yet to still receive my boots. I had also paid for 2 to 4 delivery. Then a week after I placed my order you sent an email stating delays. I'm fine with that no problem. I have a tracking number sent which has had nothing updated on it at all. I work on a farm and needed these boots to enable my to work. However I have had to continue using my old ones full of holes. I am not impressed with this service at all and i shall not be using rydale again.”

Posted 4 years ago

“Order never showed up,ignoring g my emails and phone lines are closed”

Posted 4 years ago

“Am still waiting to receive my boots order on the 31/3/20 I take on board the circumstances with corona virus but I’ve tried to track my order with Royal Mail which have never received my order. I’ve email your company with out any response. Very disappointed wouldn’t recommend this company in the future 😕”

Posted 4 years ago

“Shoddy quality, stitching coming undone, nowhere near the quality shown in the image, am returning, really disappointed as they looked good in the photo”

Posted 4 years ago

“I ordered a jacket on the 9th February, I returned the jacket as not suitable on the 12th of February. The item was returned back to me on the 29th of February. I paid £2.99 for the return and as of yet no money has been paid back to me. I have tried several times to contact Rydale by phone and email but I have not yet been successful in contacting them.”

Posted 4 years ago

“would not recommend... Extreme ly disappointed...bought a pair of boots last month, to which the zip tassel on one broke. Rydal were contacted and without any response from them received a new tassel through the post, which was broken. Decided to leave it at that. The following week the rubber heel started to come away from the leather, again contacted Rydal with no response what so ever... this was sent on the 7/2/20 For the prices Rydal charge I at least expected at decent customer service!”

Posted 4 years ago

“Hermes never delivered my parcel, claimed they had. Contacted rydale and they Said they would investigate. 2 weeks on and still no contact. Service is appalling and i’m Out of pocket”

Posted 4 years ago

“Don’t reply to emails, clothes doesn’t fit as it’s meant to, do example: if it’s a size 12 it’s more like a size 10!! They don’t do refunds neither!”

Posted 4 years ago

“Do not reply to emails, clothes isn’t the sizes that you think example: size 12 is more like a size 10.”

Posted 4 years ago

“The package got lost during the shipping, refund was immediately charged but the service is super bad. The customer care doesn't answer on time, you have to stalk them between the call center and the email and plus, before telling me the truth about the package, I had to wait over a month. I'm sorry, I usually do not write negative feedback and I've always bought things online without problems, but in this case I strongly recommend you to look for other serious websites.”

Posted 4 years ago

“Item missing from delivery. No refund. No forms in packaging to do return. Delivery took ages and was expensive. 2nd item damaged. No answer from customer care. Will never use them again.”

Posted 4 years ago

“I ordered a christmas present on 6.12.19 which showed a transaction through my bank account. By 17.12 this had still not arrived, although I had an email from Hermes saying"Whoops there's been an error with your delivery". I rang Rydale and they couldn't have been more helpful, apologising and I have now recived another item via DHL. Hermes are incredibly unprofessional with their communication and I question where the first order went to?? I would give 5 stars to Rydale and none to Hermes! I would suggest you use DHL for your deliveries in future before this causes you to lose custom. The hoody is lovely!”

Posted 4 years ago

“The delivery method of "Hermes" is utterly atrocious! I have the driver on cctv just walking up to the door not knocking just posting the note through the letter box, not once, not twice but three times(wasn't even a lady) ;), with zero information written on just that it was the 1st,2nd or 3rd attempt. Being a business owner myself I highly advise against any further affiliation with Hermes as their business practices are simply untrustworthy (cheaper is clearly not always better) I was told via email by Rydale that it was too bad and that I must just purchase again at the full price not the sale price it was originally purchased under...as you can imagine I did not take kindly to such a lack of customer service, this morning though I called Rydale and was connected to an agent (Mellissa) and must say she more than made up for the utter lack of professionalism via your other agents and resolved the matter in less than 5 minutes. As a whole I believe the fault to be solely with the Delivery means ie Hermes but as a business the responsibility lays with you Rydale to ensure you use trustworthy and reliable delivery methods...try DPD or ups etc”

Posted 4 years ago

“Poor customer service. Took 4 attempts to get through, over an hour call time. Parcel lost in post, still not resolved. Customer service very rude. Got told management have more important things to do than look for my parcel!!”

Posted 4 years ago

“Poor customer service Poor delivery service will not use this company again”

Posted 4 years ago

“I would not recommend this company to anyone, I ordered a fleece gellitt size XL and received an XS I called and they told me they would send another one straight away and to give the XS to a charity, so a couple of days later the other one arrived and that was another XS so i called again and was told the same and I still have not received it so I called again and got the most ignorant female I have ever spoken to, she talked over me and would not listen to me and told me, "is going in the warehouse to see if they had my size was not there top priority at the moment" and we will be in touch as soon as we can. I first placed my order on the 12th November and still have not got what I ordered it's an absolute disgrace and the female needs sacking.”

Posted 4 years ago

“ordered tweed shooting jacket,had to amend order due to web page not allowing,took three attempts kept getting cut off after 8 mins.waited three days after email said order being prepped,phoned three more timesjust to be told despatch had cancelled order,size no longer available,no email no call,will not be using these people again,total shambles.why tell people items available when clearly they arent.so much for sales.”

Posted 4 years ago

“Had tulymore boots 18 days inside fallen apart ,offered 50% and cost of repairs for me to arrange .This is what customer services offered.refused”

Posted 4 years ago

“Poor service ,customer services asked you to send photos of faulty then ignore you,Very bad products”

Posted 4 years ago

“Ordered two pairs of men’s Wellington boots. Never seen such a strange shape boot! The calves are massive so much so they were very hard to walk in. Customer service advised to return the boots for refund but did not advise me that they would not refund the £13 postage. The picture does not show how massively big the calves are!!! There are lots of footwear companies that don’t charge for returns best to shop with them.”

Posted 4 years ago

«
1
2
...
4
5
6
7
8
»

Rydale Clothing is rated 4.5 based on 1,773 reviews