Rydale Clothing Reviews

Name: Rydale Clothing
Rating: 4.43

4.4 Rating 3,544 Reviews

85 %

of reviewers recommend Rydale Clothing

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Metrics

4.4

Based on 3,544 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Rydale Clothing 4 star review on 17th January 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order has not arrived so i cannot give you any feedback This seems to be a common issue as the previous customer has also complained about this”

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Posted 5 months ago

“ORDER RY2982020 STILL HAS NOT COME”

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Posted 5 months ago

“I have still not received the jacket”

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Posted 5 months ago

“Never received the item. Got lost with Evri...shock! Eventually after dealing with a robot, a human realised there was a problem and cancelled the order but only after I'd spent more time than I could be bothered with chasing it up. Until Rydale stop using Evri then I wouldn't even bother because there is a high probability your item will get lost or stolen then you're spending hours chasing it up.”

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Posted 5 months ago

“C'est identique à la photo mais çà ne tiens pas chaud donc aucun intérêt It looks exactly like the photo, but it doesn't keep you warm, so it's pointless.”

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Posted 6 months ago

“Slow delivery and refund. It is now 12 days since they received returned goods and still no refund. They do not respond to emails. Would not recommend this company.”

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Posted 6 months ago

“Ordered boots over 2 weeks ago and no goods arrived yet . Took the Payment 5 times totalling £540 and no refund yet despite several emails and attempts to call them … very disappointing as I have used them in past with no issues. My bank now investigating. This has been a stressful experience”

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Posted 6 months ago

“I was sent the wrong product but instead of simply replacing it, I had to send photo of item by email and then wait for next instruction.”

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Posted 6 months ago

“I ordered a lovely pair of the Ladies Tall Leather Country Boots - Haworth. I was very pleased with the quality and look of them but unfortunately when arrived had a fault with a popper incorrectly positioned on one of them. This made it extremely difficult to fasten and they kept popping open. The service was very good and after sending photos of the fault they were quickly exchanged. I was very happy to receive a replacement but unfortunately this pair also had a fault but this time one of the poppers had sheared off so they wouldn't fasten. I again contacted customer services and sent photos to show the fault. This time the service was terrible. I was both disappointed and shocked that a company with a good reputation asked if I had the spare popper (which I had already explained and shown in photos that it was broken) expected me to take them to a cobblers to repair or by my own tool to repair them myself for a partial refund! I explained that I was not happy that I should be expected to do this and that I would prefer an exchange again and that if the third pair also I had a fault I would like a full refund. My reply to this was to supply me with returns label for a full refund with no apology or explanation as to why I wasn't offered another exchange. I was very taken with the boots and hoped that the third pair would be fault free so am extremely disappointed and feel that my issue was not taken seriously, that I was at fault and dismissed. I am currently looking for some boots elsewhere and will not use Rydale again and certainly not recommend them to anyone. Very disappointing”

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Posted 6 months ago

“Nothing received. Limited communication, neither from shipping service (GLS) nor from Rydale (AI). Bad service! Unhappy. I want my money back.”

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Posted 6 months ago

“The elastic on the boots I bought came undone after one wear. I sent photos to customer service but was told this was the nature of the elastic and wear and tear! I replied reiterating I had only worn them for half an hour but have had no response.”

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Posted 6 months ago

“Lovely coat which I am very pleased with but the zip is a poor design because it is really hard and fiddly to do up.”

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Posted 6 months ago

“Ordered a size 8 brogue market boot, the 3rd pair I’ve ordered, previous 2 pairs have been excellent however this time I struggled to get the left boot on and the left boot was extremely tight and uncomfortable even when sitting down, clearly both boots are marked size 8. Tried to return however the order number was apparently on an email which I deleted, extremely dissatisfied”

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Posted 6 months ago

“2 weeks later and still hasn’t even arrived.”

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Posted 6 months ago

“Still haven’t received items ordered on 18 th oct hopefully the courier will not loose them this time always a problem with evri !!”

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Posted 6 months ago

“Wrong size sent, email and picture sent in, no response.”

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Posted 6 months ago

“Sleeves on a size16 collar shirt were much too long. No option for normal length sleeves - sleeve length isn’t normally a problem with other brands.”

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Posted 6 months ago

“You are asking me for a review but it’s been 11 days since I’ve ordered and the items have not yet arrived”

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Posted 6 months ago

“Very easy to order, items sent out on time and beautiful products. However, I have since discovered that I was charged twice by Rydale. I have messaged Rydake twice now but zero response so poor customer service. A real shame as great products but not managed very well. I will have to write a letter now as online contact doesn't work”

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Posted 6 months ago

“Rubbish, fixture on dog jacket knackered, hole in one woollen glove, horrible fabric scarf, really disappointed”

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Posted 7 months ago

Rydale Clothing is rated 4.4 based on 3,544 reviews