Rydale Clothing Reviews

Name: Rydale Clothing
Rating: 4.42

4.4 Rating 3,460 Reviews

85 %

of reviewers recommend Rydale Clothing

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Metrics

4.4

Based on 3,460 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Rydale Clothing 4 star review on 17th January 2026

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent the wrong product but instead of simply replacing it, I had to send photo of item by email and then wait for next instruction.”

Helpful Report

Posted 4 months ago

“I ordered a lovely pair of the Ladies Tall Leather Country Boots - Haworth. I was very pleased with the quality and look of them but unfortunately when arrived had a fault with a popper incorrectly positioned on one of them. This made it extremely difficult to fasten and they kept popping open. The service was very good and after sending photos of the fault they were quickly exchanged. I was very happy to receive a replacement but unfortunately this pair also had a fault but this time one of the poppers had sheared off so they wouldn't fasten. I again contacted customer services and sent photos to show the fault. This time the service was terrible. I was both disappointed and shocked that a company with a good reputation asked if I had the spare popper (which I had already explained and shown in photos that it was broken) expected me to take them to a cobblers to repair or by my own tool to repair them myself for a partial refund! I explained that I was not happy that I should be expected to do this and that I would prefer an exchange again and that if the third pair also I had a fault I would like a full refund. My reply to this was to supply me with returns label for a full refund with no apology or explanation as to why I wasn't offered another exchange. I was very taken with the boots and hoped that the third pair would be fault free so am extremely disappointed and feel that my issue was not taken seriously, that I was at fault and dismissed. I am currently looking for some boots elsewhere and will not use Rydale again and certainly not recommend them to anyone. Very disappointing”

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Posted 4 months ago

“Nothing received. Limited communication, neither from shipping service (GLS) nor from Rydale (AI). Bad service! Unhappy. I want my money back.”

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Posted 4 months ago

“The elastic on the boots I bought came undone after one wear. I sent photos to customer service but was told this was the nature of the elastic and wear and tear! I replied reiterating I had only worn them for half an hour but have had no response.”

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Posted 4 months ago

“Lovely coat which I am very pleased with but the zip is a poor design because it is really hard and fiddly to do up.”

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Posted 4 months ago

“Ordered a size 8 brogue market boot, the 3rd pair I’ve ordered, previous 2 pairs have been excellent however this time I struggled to get the left boot on and the left boot was extremely tight and uncomfortable even when sitting down, clearly both boots are marked size 8. Tried to return however the order number was apparently on an email which I deleted, extremely dissatisfied”

Helpful Report

Posted 4 months ago

“2 weeks later and still hasn’t even arrived.”

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Posted 5 months ago

“Still haven’t received items ordered on 18 th oct hopefully the courier will not loose them this time always a problem with evri !!”

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Posted 5 months ago

“Wrong size sent, email and picture sent in, no response.”

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Posted 5 months ago

“Sleeves on a size16 collar shirt were much too long. No option for normal length sleeves - sleeve length isn’t normally a problem with other brands.”

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Posted 5 months ago

“You are asking me for a review but it’s been 11 days since I’ve ordered and the items have not yet arrived”

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Posted 5 months ago

“Very easy to order, items sent out on time and beautiful products. However, I have since discovered that I was charged twice by Rydale. I have messaged Rydake twice now but zero response so poor customer service. A real shame as great products but not managed very well. I will have to write a letter now as online contact doesn't work”

Helpful Report

Posted 5 months ago

“Rubbish, fixture on dog jacket knackered, hole in one woollen glove, horrible fabric scarf, really disappointed”

Helpful Report

Posted 5 months ago

“Sadly I can only give the minimum score as I never received my item and Evri have delivered it to some random doorway so lets see how long the replacement package takes to arrive :-)”

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Posted 5 months ago

“I’ve never received my order. The shipping link said it was broken. Contacted customer service and they did not respond.”

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Posted 6 months ago

“last year ordered wax gilet, got a wax jacket...returned it.re-ordered a wax gilet....got a wax jacket again...kept it to replace existing one for work instead of return it....gave it to my mother eventually. This year for autumn ordered a wax gilet...you guessed it...got a wax jacket. Nice jacket , nice jumper with order too......but they gotta stop marrying their cousins up that way, they are seriously bad at warehouse stock management lol.”

Helpful Report

Posted 6 months ago

“Sizing was wrong even though I used the provided chart. These run veryyy small.”

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Posted 6 months ago

“Been a week and I still haven’t received my parcel via Evri. Terrible service”

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Posted 6 months ago

“My wellies have spit I haven’t even had them a week”

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Posted 6 months ago

“Have not received it as the Parcel delivery company you use have lied about delivering it. Evri that well known reliable parcel redistribution company…. We contacted you and are waiting on a response from a human being not an AI bot. That is why you are getting a low rating.”

Helpful Report

Posted 6 months ago

Rydale Clothing is rated 4.4 based on 3,460 reviews