“All of the seamless shorts I bought were see through. The material was so thin and cheap feeling. I bought $12 shorts off of Amazon that are better quality. I also got three non seamless shorts again the material is so thin you sweat one drop and it shows through they ride up. Definitely do not recommend and will not be buying from them again.”
“It's been a while and I still didn't receive my order. Contacted customer service multiple times. At first they reply saying they will start investigation but after that no answer to my emails completely ignoring me. I ordered from them multiple times that's my second time I have my package being lost. I'm really disappointed and not happy with customer service ?”
“These people send me defective piece. It has a brown discoloured mark in the front and these people put black colour on it, the day I wore the track pants, the colour came off by the end of the day, it looked really really bad. Not expected from this brand. Really disappointed.”
“Parcel stolen and no-one is helping me! Hermes is the worst delivery service. They said they couldn't find my address, which is not hidden or hard to find, I gave them additional information to help them find the address, which is on a normal street! Never tried again, so I changed it go get delivered at local drop off, it's been saying its.out for delivery for a week now. Two weeks and still not leggings, no number to call, just email exchanged which have gone quite.”
“I'm very disappointed because I didn't receive the order. It was sent back to the shipper because someone did not fill in the address correctly. What bothered me the most was that no one took responsibility for the mistake, I received no apology and am still waiting to get my money back. I found the attitude totally unprofessional.”
“Ho acquistato un modello di scarpe per la mia ragazza taglia US5 (244mm). Anche le sue precedenti scarpe erano Ryderwear e sempre di taglia US5 (244mm). Il modello che ho acquistato ha un pezzo aggiuntivo in zona tallone e la taglia US5 NON ERA DI 244mm, senza alcuna indicazione del sito. Le scarpe risultavano troppo strette ed inutilizzabili. Sollevando il problema al supporto online mi è stato risposto inizialmente che era colpa mia perché il pezzo aggiuntivo si vedeva nelle foto (se acquisto taglia US5 lunghezza 244mm, la lunghezza deve essere quella, e se c'è un pezzo aggiuntivo se ne valuta il ridimensionamento della taglia in progettazione e produzione o si mette un avviso sul sito). Successivamente mi è stato detto che potevo effettuare la restituzione in cambio di un buono sul sito e, quando tornato dalle vacanze (4 giorni dopo) ho risposto, non mi si è più data notizia ed il ticket è stato chiuso. Insomma mi è stata data la colpa e poi mi è stato detto che potevo restituirle in cambio di un buono online, invece neanche questo. Sconsiglio vivamente l'acquisto su questo sito a tutti. I bought a shoe model for my girlfriend in size US5 (244mm). His previous shoes were also Ryderwear and always in size US5 (244mm). The model I purchased has an additional piece in the heel area and the size US5 WAS NOT 244mm, without any indication of the site. The shoes were too tight and unusable. Raising the problem to the online support I was initially told that it was my fault because the additional piece was seen in the photos (if I buy size US5 length 244mm, the length must be that, and if there is an additional piece, it will be resized. of the size in design and production or you put a notice on the site). Later I was told that I could make the return in exchange for a voucher on the site and, when I returned from holidays (4 days later) I replied, I was no longer informed and the ticket was closed. In short, I was blamed and then I was told that I could return them in exchange for an online voucher, but not even this one. I strongly advise against buying on this site at all.”
“Unfortunately I've been sent this to review and I've not received the goods yet. I've tried multiple times via email and also social media DM to resolve this but I'm left with good paid for that I needed and is overdue and no items and no refund or expected update. This may have something to do with they use Hermes / evri as a delivery service however if you are from the UK you will know they are the worst courier service and you can't get in contact with them at all. I will have to involve trading standards now also.”
“Poor quality pullover and zipper jacket. Generates tons of lint, got all my other nice clothes covered with lint. Not happy at all. Also after contacting customer support - I had no response from them. I would not recommend this brand.”
“My order RUK154083 Wry disappointed with products not like they look on picture, low quality. Emailed customer services and after a VERY long wait they finally replied to accept the returns. I then posted the items back, and after over 1 week of chasing my refund, no one still bothered to reply when I will see my money back!!!! Very very poor customer service!!!”
“The puffer jacket was too big for large size and when I contacted the centre , they advised they cannot replace as it was ordered online and even there was no return label provided .”
