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Sable International Reviews

4.8 Rating 1,618 Reviews

97 %

of reviewers recommend Sable International

Company Reviews

4.8

Based on 1,618 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Sable International:

We are experts in helping small to medium-sized businesses, private individuals and clients with international interests. These clients are often global citizens with family, offices, suppliers, clients, property or wealth overseas.

Sable International is the parent company of 1st Contact. Over the last few years we have been merging the 1st Contact brand into Sable International. You'll still get that same great service, just under a new name.

Our clients are at the heart of our business. First-hand referrals are our major source for growth in each sector. We realise that all of our clients are unique in terms of both their current circumstances and their future plans and we pride ourselves on thinking differently to tailor solutions that help.

If you are looking for a smart, approachable addition to your team, we’re always here and we look forward to working with you.

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Phone:

+44 (0) 207 759 7550

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No reply from my case worker... and no one had taken the time to explain the root that I'm on and how long it will take to complete... before paying I was contacted and felt helped now I feel used and abandoned.”

Hi Anonymous, We definitely do not want you to feel let down, and we will make sure any confusion is cleared up. I see that your caseworker has been responded to your recent emails, and advised that she had tried to call you to explain the way forward. I have contacted her and she will call you again this morning. Kind regards, John Dunn, Director Citizenship and Immigration

“I am in London. I deposit R51000 into 1st contact account on 01.05.2020. to be transfered into my credit card in South Arica. Today is 13th May and the funds have been transfered into someone elses account in another bank. I have spent so much money on fone calls trying to find out where my money is! All first contact say is that this should not have happened! I'm a pensioner and trusted First Contact, but have to go to the Ombudsman 😠”

Hi Moira, We’re so sorry you had this experience and can imagine how worrying it must have been. The transaction was processed on the 6th and when you alerted us of the funds not arriving on the 12th we did an investigation immediately. The funds were always with Nedbank they were just assigned to a different division but as discussed they are on route to you and will be in your account first thing tomorrow morning if they're not there today already. I hope you received the voucher codes we sent you this morning and benefit from the saving they’ll provide on your next transfers, as our way of hoping to make up for the inconvenience you experienced on this one.

“No detail of service info first but give card info over the phone?”

“They keep sending me garbage inappropriate text messages. I dont know this company. So i will say you are 21st century Con Artist.”

Hi, we've checked across departments and we can't find records of your name or email address on any of our contact lists so we're not sure how you could be receiving text messages from us. Perhaps you could provide a few more details about the contents of the text messages? We only send text messages to customers who specifically subscribe to them, mostly forex alerts or customers who have used one of our visa services.

“I want to register and receive money from abroad but Its not helping .It is only giving room to people sending meaning I won't be able to get the code .”

Hi there, The person who is sending you money will have to register to send the money to you. We're happy to talk you through the process. Please feel free to email us or give us a call, or even chat to us on our website at https://secure.1stcontact.com. Our forex team is standing by to assist.

“Had to pay R7000 for a 2nd status trace after the first found we needed extra document to make an application. The second status trace factually contradicted the first leaving us wondering which was the correct. each took over 12 weeks. Now the case worker assigned has been confusing me and my father. Avoid! We are now a further 6 months down the line and still no progress and just been informed my case worker has changed again. What a farce, they are just taking our money whether they have the resources to provide the service or not!”

Hi Mike, we believe your problem was resolved? Please let us know if there's anything more we can do to assist you.

“At this point I don't even know where to start with Sable, to put quiet simply the Lack of Communication is astounding, I would have to ask for an update for my application before being told "yes we have heard back and your application has been rejected". this has now happened twice, is my application, time and money a joke? I don't know if it is because I am dealing with you guys from overseas. it's been 3years of back and forth and nothing to show. On the Phillip Gamble website, they make it seem clean cut, No Passport, No Payment. so far this process is painting a different picture. I have spent so much in this process, I feel like i cant go anywhere else as I will most likely start spending afresh. I feel like I am being held ransom.”

Dear Juliet, We are sorry to hear that you feel this way. Having conducted an internal investigation we find the below facts; • You first application, which was with the Home Office in the U.K. for a status confirmation letter confirming that they agree with us and you are a British citizen, was lodged on 26/6/2018 and it was approved on 5/12/2018. The Home Office then issued a status letter. • Your next application, which was for your passport and used the above letter as proof, was lodged with Her Majesty's Passport Office (HMPO) on 21/2/2019 and much to our surprise it was rejected – we felt this was unfair and agreed to lodge a complaint/re-application process on your behalf for no additional fee. • Your first re-application was lodged on 12/12/2019 and no extra fees for our time was charged to you – sadly, this application was also, in our opinion rejected incorrectly and we agreed we would work on a no fee basis to compile another re-application on your behalf. • Your second re-application was lodged on 21/2/2020 and no additional fee for our time was charged to you – sadly, this application was also rejected incorrectly. • This bring us to this present moment where our Managing Director has agreed to lodge a Director General’s review – we emailed you this on the 16th of March and once again, we were happy not to charge you for our time. As you can see, our firm have always gone beyond what is expected and a lot of uncharged time has gone into your application because we thought you were being treated unfairly and we are on your side! Lastly, we have always maintained that we would be happy to issue you a full refund of the case fee you paid (email sent you on the 16.3.2019). As you can appreciate we are not in control of the Passport Office or responsible for their actions and we are as frustrated with them as you are.

“Behaved like bullies after I highlighted irregular practices. Malicious and unethical. Not Jew-friendly at all.”

Hi there, we are disturbed to read this review as we are fully regulated and dedicated to ensuring that our business practices always remain legal and above board. We are also proud of our diverse global workforce and embrace all cultures and religions. Please provide more details so we can follow up on your concerns.

“Had to pay R7000 again for a 2nd status trace after the first found we needed extra document to make an application. The second status trace factually contradicted the first leaving us wondering which was the correct one . Each took over 12 weeks. Now the case worker assigned has been confusing me and my father which is critical to the application . Avoid!”

“Paid $40 for next day transfer and 2 days later still no finds transferred”

Hi Garry, thank you for your feedback and a one a star is definitely warranted here. The funds will be in today but that’s one day late, which isn’t what we promised and I’m very sorry we didn’t deliver. Please accept our sincere apologies and email your Australian account details to: money@1stcontact.com (Attention Gemma (FX manager)) and we’ll make sure we refund you the full $40 transfer fee. Apologies again for any inconvenience caused. If you have any further questions, please do let us know.

“Don’t waste your money. They did nothing for me but book an interview for a centre that was a few hours from my home. I had to call and change the appointment myself anyway, to a centre that was 10 minutes away. When I eventually had the interview they told me that companies like this are a scam. There’s literally no point.”

Hi Katie, Thank you for taking the time to feedback on our services both online and via our customer satisfaction survey. I'm sorry that you weren't happy with the service provided. We can understand your frustration with us having your appointment booked so far away from where you stay, only for you to call the DWP and change the appointment to a venue closer to you. In terms of the appointment and venue taking place so far away from your address, this isn't unusual and has happened to a number of clients we've assisted through this process. The reason for it is that the DWP is currently dealing with a surge of NINO applications and simply do not have the capacity or venues to meet this influx. Up until April 2018, visa holders were not required to attend evidence of identity interviews, this suddenly changed but it seems that the DWP did not make provision in terms of opening more centres to conduct these interviews. Although there are 100s of Job Centres scattered around the UK, not all of them hold these interviews. The DWP work on a live booking system, this means that whenever we call to book appointments, the appointment date and time we are given is the soonest available appointment at that given moment. They also take into consideration the UK residential address provided and will book at the nearest available DWP which has appointments available. Up until recently they'd only book at DWP's closest to the address and would ask us to call back at a later stage if appointments were not available. From our side, if our clients tell us that the DWP is too far out for travel, we will call as many times as we need to in order to get an appointment closer to their UK residential address. With regards to the DWP consultant calling into question the legitimacy of our service, we have never advertised our services as anything other than administrative, we don't advertise that we fast track appointments and our terms and conditions clearly state that we are not the DWP and that if you call them directly, you'd be able to set everything up without costs. 1st Contact has been a registered financial services provider for over 20 years with offices all over the world. We have assisted thousands of clients from their visa process right through to purchasing property in the UK, we'd never jeopardize the rest of our services by offering one that wasn't legal.

“Used them for getting a National Insurance Number. The NIN officer would not accept any of my documentation for being self-employed. So I should have saved me the trouble by going through 1st Contact”

Hi, We’re sorry to hear you had a bad experience at your DWP appointment. We always provide a comprehensive list of documentation needed for individuals who are self-employed. Your consultant will be in touch with you shortly to see what we can do to further assist you.

“DO NOT USE SABLE !!! Incompetent, lack of urgency, will ruin your reputation with international suppliers !!! STAY AWAY !!!”

Dear Mr Maharaj, We’re sorry that you are disappointed in the service you received. Just to clarify the circumstances: On Friday afternoon, the 1st of February you confirmed a quotation for your invoice with our Forex team and we subsequently booked the deal and sent you the trade advice immediately reflecting the ZAR required to cover your deal. You only made your payment the following Monday, not including the SWIFT fee of R 450 and on Tuesday 5th of February your funds cleared which was the settlement date. On Wednesday the 6th our bank informed us the balance in your account did not cover the ZAR amount to settle your deal because it was short the SWIFT fee. We informed you via email on Wednesday to please pay the outstanding amount, but as at Friday 8th had yet to receive a response regarding the matter from you or the required payment. Today, 11th February, we have made a plan to cover your outstanding balance with our funds to settle this deal and trust that we can resolve this matter directly through the Forex team going forward. Whilst we understand that you are upset, from our side we tried our best to assist you as quickly as possible and we are sorry that you are disappointed.

“Made a transfer from my NZ bank account and it has been more the 3 business days and the funds are still not reflecting in my SA bank account. Can someone please contact me urgently. Sonette Hattingh 022 194 8713 sonettehattingh75@gmail.com”

Hi Sonette, Our adviser, Sebastian, has assured us that he's been in touch and this was a case of an incorrect code being input when you made the transfer. We trust that all is well now. Please let us know if you have any further queries.

“I paid $40 NZ for this transfer to go through. It should of been 1 working day as stated in the above email from your company. It is now 2 working days NZ time. I spoke to Roche my recipient 10.40pm NZ time and she has still not received the money. I would usually only pay a $5.00 fee and transaction in done in 3 business days. With these fact being taken into consideration I do not think it is fair to charge $40 as it is very clear that 1st Contact Forex have not delivered on their side of the deal. I can be contacted on my mobile 0272538079. Regards Denise Tarrant”

Hi Denise, We're sorry to hear you are unhappy with the service. One of our advisers will be in touch with you shortly to clarify the situation, as our records show that the transaction was completed within the 24hr processing time.

“Since you medged you are taking too much profit.i cant wait for e wallet to start.”

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Sable International is rated 4.8 based on 1,618 reviews