Sable International Reviews

Name: Sable International
Rating: 4.84

4.8 Rating 1,614 Reviews

97 %

of reviewers recommend Sable International

Company Reviews

Metrics

Info

4.8

Based on 1,614 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Sable International:

We are experts in helping small to medium-sized businesses, private individuals and clients with international interests. These clients are often global citizens with family, offices, suppliers, clients, property or wealth overseas.

Sable International is the parent company of 1st Contact. Over the last few years we have been merging the 1st Contact brand into Sable International. You'll still get that same great service, just under a new name.

Our clients are at the heart of our business. First-hand referrals are our major source for growth in each sector. We realise that all of our clients are unique in terms of both their current circumstances and their future plans and we pride ourselves on thinking differently to tailor solutions that help.

If you are looking for a smart, approachable addition to your team, we’re always here and we look forward to working with you.

Visit Website

Phone:

+44 (0) 207 759 7550

Write Your review

Tell us how Sable International made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been with your company for many years, always had excellent service. Due to the process taking several days, have lost out on a better exchange rate.”

Helpful Report

“Advice given by Sable has jeopardized my position in the UK. Management seem uninterested. Communication and processes began really well at the beginning but has unfortunately since gone silent, hoping no one else has a similar experience.”

Helpful Report

“Confirmation of deal was not sent. Disappointing. Normally you are so on the ball and a pleasure to deal with. Sebastian has now been in touch and apologized.”

Helpful Report

Hi Dudley, We’re so sorry for causing you inconvenience. Unfortunately our automated email system suffered a glitch on Friday. While emails were delayed, payments were not and your funds would have reflected a few hours after payment was processed. Our notification system is now repaired and you shouldn’t have further issues with confirmation emails.

“This is wrong, we are both pensioners with no money I have a basic pension all we want is to be together, get married and live happy for the rest of our lives is that too much to ask. People come into our country without asking, I am asking but I get refused why is this happening to us .”

Helpful Report

Hi Philip, The costs we outlined when you enquired about the requirements for a spousal visa are all government fees and minimum requirements set out by the Home Office. Unfortunately, we have no control over how much the government charges.

“I'm starting the emigration progress with a simple query, and Sable responds with a brusque form letter declaring they won't entertain any queries whatsoever except "upon engagement of their services." Nope, not the service level I'm looking for, not with something as delicate as emigration.”

Helpful Report

“slow delivery of a response. A response that covers only the least likely part of the nationality question. When asked about it, I receive the same result, again without addressing the main claim to possible nationality. all in all, it was a pointless exercise because they did not read the question. they picked out one point and fixated on it. Would not reccomment, especially since my question was answered with a paid (not cheap either) suggestion.”

Helpful Report

Hi Nadira, Thank you for your feedback. We would just like to clarify that you have not officially engaged in our services, nor have you paid any money to us. It appears you are unhappy with the result or answer you got from our Free Status Trace service we offer. We have reviewed all the correspondence between yourself and Sable International, and the detail in your review is not entirely accurate. We have taken all the details into consideration when reviewing your family tree, and unfortunately the sad fact is that you and your children are not currently British. For complex cases, where there is no clear route, we do charge a fee if you'd like us to conduct further research, but we are always honest about the likelihood of this research turning up a route and, in your case, the prospect was "unlikely". If you would like one of the consultants to call you and re-explain why, please do get in touch. We would love to be able to give you a different answer, and we would love for you to not go away unhappy, but we are unable to change the facts of the case.

“I havr been using u for years with no problem for visas as well. On Friday for some reason I had to start from scratch. I went to the chat line and the girl was quote rude even cutting me off with saying I have a call coming through. I loged out and re loged in and all was fine. I did not expect this from Sable”

Helpful Report

“Very difficult to use”

Helpful Report

“My sister received $17 less. Felt robbed”

Helpful Report

Hi Polite, Thank you for your feedback although we’re sorry to hear how you feel. We sent the $92 as requested however the fee you are referring to was deducted by the Canadian bank unfortunately. We do mention this fee during our online transaction process as being a possibility as the Canadian banking infrastructure is different to that of South Africa, where you normally transfer to with no deductions. That said, what we can do is offer you a voucher code to waive your next fee when you transfer to South Africa, which will be worth £10. We’ll pop you an email with the voucher code for you to use should you wish to.

“Not so happy this time - rates offered used to be comparatively better than alternatives (maybe not so much anymore) and customer service used to be amazing too. Confusion this time - I elected to pay by internet transfer instead of debit card due to a message saying i'd get a slightly higher rate than displayed. In fact, as the transfer didn't go through until next day I got 0.5p less. In the old days, I'd have received a call from 1st contact asking if I still wanted to execute the transfer which was incredibly good service but obviously costly and time-consuming so I assume cost-cutting has been taking place and I'll be looking for an alternative.”

Helpful Report

“I am having trouble with communication and follow through, it takes so long to receive updates on my application and then when i do i find their is paperwork missing without anyone contacting me. i feel i am beholdent to this company and if i complain, i could jeopardise my future.”

Helpful Report

Hi M, You absolutely don't have to feel that way. If there is something wrong we want to know so we can sort it out for you. We're following up for you now.

“No terms and conditions available, even when asked, which is against the law in other countries. Miscommunications and hidden charges. Frustration and stress. Transactions simply not actioned due to administrative cock ups on their side, but they did not bother to tell me! How long did they think it would be before I noticed? Love to know whether anyone actually wins the "draw" for giving feedback since there is no list published of the "winners".”

Helpful Report

Hi Jean, Our Forex director has reviewed your complaint and responded to your email. Please be assured that you were never charged additional fees. The way that Investec disclosed their fees changed in June 2017 and therefore you may have noticed it reported differently on your statement. In addition, many of your payments and withdrawals since 2013 have been processed free of charge at our expense. Prior to this recent transaction, our records show your last transaction was in 2015. Our business is heavily regulated by the FSCA and the South African Reserve Bank, and their forms and requirements have changed since 2015, which is why you were required to fill in additional forms in order for the bank to allow us to settle the trade. When we did not receive these forms, the trade had to be cancelled. The loss on the cancelled trade was incurred by Sable International and not debited to your account. The Rands remain in your account with us and you have incurred no costs. We have sent you the forms required to transfer these Rands back into your South African bank account. Thank you once again for bringing this matter to our attention and we trust we have addressed your respective concerns.

Sable International is rated 4.8 based on 1,614 reviews