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Sable International Reviews

4.8 Rating 1,611 Reviews

97 %

of reviewers recommend Sable International

Company Reviews

4.8

Based on 1,611 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Sable International:

We are experts in helping small to medium-sized businesses, private individuals and clients with international interests. These clients are often global citizens with family, offices, suppliers, clients, property or wealth overseas.

Sable International is the parent company of 1st Contact. Over the last few years we have been merging the 1st Contact brand into Sable International. You'll still get that same great service, just under a new name.

Our clients are at the heart of our business. First-hand referrals are our major source for growth in each sector. We realise that all of our clients are unique in terms of both their current circumstances and their future plans and we pride ourselves on thinking differently to tailor solutions that help.

If you are looking for a smart, approachable addition to your team, we’re always here and we look forward to working with you.

Visit Website

Phone:

+44 (0) 207 759 7550

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not listen to my original verbal description (1st Feb) of what I needed assistance with, nor my original email (1st Feb). Sent additional information, as requested. Response today (5th Feb) was that "it does not meet our requirements". Very derogatory choice of words I feel. And I would not use the services of someone who cannot read the initial email anyway!”

Dear Megan, We do apologise for the manner in which we responded. Thank you for your time on the phone with me since this response and upon further enquiries we have established two possible scenarios. As mentioned, due to your circumstances and the requirement that your provider may not pay a third party, the solutions are complex, but we will work with you to implement one of the two solutions we have identified. I appreciate your understanding. Tim Powell, Director, Sable International Forex.

“Sent me a potted version of what copied from the SARS website. Clearly did not read my email that spelled out exactly my situation and request and then sends me a form that asks for the information I sent in my inquiry email. Not recommended !!!!!!”

“I am extremely disappointed in your business practices. At least 3 years ago you approached me offering the possibility of obtaining British citizenship for my grandchildren. After paying fees for 2 children your requirements changed completely. Whatever we obtained was never enough even 2 birth certificates of the father seemingly are not sufficient. I posted original documents to you from London and insured in May and to date have not received acknowledgement. Mrs. Cocks”

Hi Mary, Thank you for the review and we are sorry to hear that you are disappointed with our services. Having looked into the matter, I can see we have had quite a bit of correspondence with the mother the children and yourself, up until as recently as yesterday the 12th November, so I do think it is a little unfair to say we have not responded since May. When we deal with minors, the majority of the correspondence will be with the parents, and if we failed to message you for some reason, I do apologise, but the application is being worked on continuously and it would not have affected the time it takes. Your comment regarding the birth certificates or documents requires some context. We do not determine what documents are required, that is done by the Home office. Should they decide certain documents are not acceptable, or they would like additional evidence, we are obliged to find alternatives to keep the case form being rejected or withdrawn. In the case of your grand children, a South African birth certificate was supplied when in fact the child was born in Swaziland, so you can see how we would need to get extra documentation. I can assure you, all the documentation we request is needed and there is absolutely no reason we would ask for unnecessary documents, or extend the application any longer than we need to. Your caseworker has been notified of your dissatisfaction, and they will do their utmost to finalise the case with the parents. Regards, John Dunn Director Sable International

“They provide false and misleading offerings in their advertisements.”

“Posted information about possibly of citizenship based on maternal ancestors but only wanted information for their decision making process about the paternal ancestors. Quite misleading and leads me to be concerned about their use of the information I provided.”

Hi James, Thank you for your review. We have looked into your profile on our system and we note that you have completed 2 different profiles with differing family trees and very limited information on both, so it is understandable that you are getting differing or conflicting information. When we do not have all the information needed to provide an accurate opinion, we do give you the possibilities available. Once you provide all the information we can then give you a final answer. We do not use information provided for anything else other than the assessment, and if you would like, we are happy to delete the limited information you have provided.

“Sable international has been shocking! I send money to South Africa on 3/4/23 and the recipient still has not received it, 2 weeks later, when it usually takes two days even though sending money could be instant in the world of technology! I have send an email and no one has responded. The chat diverts it to what’s up, I am now worried unable to get hold of anyone, so disappointing:(”

Hi Yoly, Thank you for your feedback. We don’t appear to have an account on record in the name you have presented us with “Yoly Sinder” and therefore cannot view your account or find any of your contact details to reach out to assist you. Is your account with us listed in another name perhaps? We have gone through all transactions completed from the 3/04/23 to date and all have been processed on time, as requested, with no record of any being held up. Please will kindly contact us on +44 207 759 7550 / fx@sableinternational.com with your username and date of birth so that we view your account and assist you accordingly. There might be a problem with your recipient details, or it might be that the recipient is struggling to identify the payment in their account, in which case, we will gladly provide you with a proof of payment.

“Shocking service. Three month delay in receiving my status trace. Then a virtual consult is set up to apologize instead of the video report, only to be cancelled moments before it was to take place. So I am still sitting without any information. If I had not paid I would choose another company.”

“Hi thee I contacted Sable on thursday...did my forex transfer ..the gent said I would have my funds within one business day ...before the weekend starts....I'm still waiting and it's Sunday evening”

Hi Carol-Lynne, I believe Gemma, the manager of our FX department called you personally to explain the misunderstanding around the cut off time on Thursday and confirmed that funds have cleared into your account.

“Not helpful at all.”

“I supposedly will not leave any comment regarding my experience because I'm almost done with them but I am now very upset. They are the third party for sponsor processing with my current company and have been working with them for almost 6 months now for my sponsorship. Initially, I will not receive my certificate of sponsorship if I haven't chased them a few days prior to my start in my current company. Second, I will not be scheduled for my visa appearance in UKVCAS if I haven't chased it again. Third, it is understandable because of the current crisis and volume of applications - I can't escalate my case, they can't do anything with this either. Lastly, on the last part, for the delivery of my BRP, I asked them days prior if they can deliver it on my day off since it needed to be signed but they blame me for miscommunication as they posted it on that specific date I requested so I will receive the following day. I tried to contact them via calls and emails but they just responded almost 9 hours after (which they usually do) bringing back the blame to me and the responses that I received are full of exclamation marks and made me feel dumb. I did a lot of chasing and follow-up with this company - I suggest that you should be more approachable and understanding.”

Hi Ryan, We understand your frustration with the delays and how you could feel like things only progressed after you chased. Unfortunately, delays are currently the state of affairs with this kind of application. We apologise that your experience with us was not up to our usual standards. Looking through the records, there was some misunderstanding around required dates for delivery. We have asked our advisers to always get clear information on required delivery dates in future.

“I have paid extra £5 for a speed transfer where money supposed to be transfer by the end of the next working day, but it has not been done. Tried to reach customer service but no response.”

Hi Iwona, Thank you for your feedback. We have had a look at your transfer and unfortunately, it was requested after our daily 12:00 processing cut off time on the 22nd. We could therefore only process it the following day, which was the 23rd. It was processed on a speed service as requested and will already be your account (24th), as we promise with our speed service. In terms of reaching our customer support team, please could you let us know what time you tried to contact them as the email and contact number you used. To confirm, we are in office to assists from Monday – Friday from 8am to 5pm. As a gesture of goodwill, we’d like to offer you your next speed transfer, free of charge. We have sent you an email with a voucher code to enable this for you.

“They want answer the phone nor email. I need my money out of this stable account”

Hi Nina, did you perhaps try to call after office hours? We see this review was left at 7pm. We'd love more information so we can help you. Unfortunately, we can't find you in our customer list with the info you provided here.

“The Sable team were unable to clearly explain in one simple communication the process of setting up and executing a foreign currency exchange and transfer. It took 8 days to get to the point where it was clear. After every communication Sable requested a written confirmation which really slowed down every step. And because of this requirement (which was not explained at the outset) being on different time zones can effect transaction execution times significantly. It felt like Sable were delaying the transaction to extend the time the money was held in their account. If you choose to use this company and have limited financial knowledge about how foreign currency exchange works, make sure to get a clear written example of a trade that includes how Sable apply their fee (which is on top of the requested exchange rate). And how many written confirmations are needed, after setting up the details on the Sable website and providing written instructions by email. Bottom line is ... not everyone is an expert in foreign exchange ... and Sable need to appreciate when they are not dealing with a financial institution or regular customer with years of experience.”

“I find it impossible to get help from your organization after paying over 2000 pounds to move forward I went to the seminar in Durban this week to be told I needed a special appointment on Saturday and I would be contacted with the details Well Saturday is here and I am still waiting Phone calls and emails have been ignored While waiting to discuss there were others who told me of the years they have been dealing with Sable International and little progress has been made”

“Been a customer for almost 15 years and have been happy. However this weeks service left me disappointed. I did a speed service so that the money could be in the SA account by 24 hours, however 72 hours later the money is not reflecting and there’s no one in the offices to answer the queries. What’s the point of a speed service if this is not followed through”

“I enquired with Sable about a year ago now and was looking into getting my British Citizenship. I was asked to fill out a form and send in the relevant documentation which was all smooth and seamless. However, it became rather uncoordinated and messy once they asked me to pay the £350 status trace because apparently, they did not have enough information regarding my claim to British citizenship. Anyway, I paid it thinking it's the normal thing to do. However, afterwards, I received a written report stating that I would need more information and that I would need to pay a further £100 per half-hour phone consultation and that it was highly unlikely that I would get my citizenship. I then enquired with another company and I am in the process of applying for my right of abode. No upfront costs or hidden fees, just a straightforward processing fee and the acknowledgement that I had already provided all the relevant documentation. I would advise anyone looking to get their citizenship elsewhere. Sable just like to pretend that it is a long strenuous procedure and milk as much money from you as possible along the way and their so-called 'Specialist Lawyers' are in it purely for the money.”

Hi Anonymous, This is definitely not the feedback we like to receive and we do take our service, advice and customer care very seriously, so we would love to look into this matter for you if you could write to us or provide your name? Our Citizenship reports are written by specialists and they involve individualised research into your specific case. If you have been through this process and received a negative result from your report, then there was no simple route to citizenship. That means it is highly unlikely that someone would qualify for citizenship, and the truth of the matter is we’d be suspicious of a firm that claims otherwise, especially if they do not require documents to go ahead with an application. As mentioned, we would be happy to look into your case if you could provide more details as we would never want anyone to feel as dissatisfied as you do after engaging our services.

“They rejected my application and refuse to tell me why. The application literally only asks for your name, passport and phone, so I cannot understand what could possibly be wrong. Terrible experience.”

Hi Anonymous, we'd love to help you as this doesn't sound right at all and might be a technical problem, but we'd need a few more details such as which business division you were dealing with and what you were trying to apply for?

“Made a mistake on an e document, so I say no problem I will redo it, please resend the e document. Anita refuses, tells me to print out the pdf form and fill it in manually. we are in a hard lockdown in the uk, everything is shut, I do not have a printer at home and I cannot get to one. I really cant see any logic as to why you cannot send a new e document by email, it's all done electronically, it does not cost anything and should not take that long!”

Hi C, Thanks for bringing this to our attention. We believe your estates administrator has been in touch to explain how our processes work in South Africa, which are more complex due to exchange control regulations, and that Anita has now provided you with a fresh docusign link?

“I Don't think you have answered my question.Everything you have told me is available on the UK Gov site. I am in receipt of a British Pension and am too old to work. There Pension is not enough to support me in UK. I expect to go back to UK and be supported by children until my income is adjusted. I expect to bring my wife of 20 years with me. She is young enough to find work. We have both lived in UK before from 2000 to 2007 before leaving together to come back to Zambia. She has unlimited right of abode in her former passport which has expire”

Hi Martin, We looked into your communication with our team and found that our consultant had sent you a complimentary and comprehensive breakdown of the process and requirements for moving to the UK with your wife. We have also sent you a number of follow up emails with no response. If you require further assistance, please feel free to contact the team again and we'd be happy to assist further.

“I went through Sable to organise my British passport. Very disappointed in the way they handled my case and will not be recommending them to anyone! Still waiting for my refund and its been over a year.”

Hi Murray, thank you for the review and we are sorry to hear that you were not happy with our level of service. Often with these types of applications the documentation needed is quite onerous, but is completely necessary. We have looked at all the correspondence, and we will try ensure that we can possibly expand on this more clearly to set the expectations earlier on. I can confirm that your refund is being done and we will make sure to follow up to make sure it is completed.

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Sable International is rated 4.8 based on 1,611 reviews