Sable International Reviews

Name: Sable International
Rating: 4.83

4.8 Rating 1,751 Reviews

96 %

of reviewers recommend Sable International

Company Reviews

Metrics

Info

4.8

Based on 1,751 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Sable International:

We are experts in helping small to medium-sized businesses, private individuals and clients with international interests. These clients are often global citizens with family, offices, suppliers, clients, property or wealth overseas.

Sable International is the parent company of 1st Contact. Over the last few years we have been merging the 1st Contact brand into Sable International. You'll still get that same great service, just under a new name.

Our clients are at the heart of our business. First-hand referrals are our major source for growth in each sector. We realise that all of our clients are unique in terms of both their current circumstances and their future plans and we pride ourselves on thinking differently to tailor solutions that help.

If you are looking for a smart, approachable addition to your team, we’re always here and we look forward to working with you.

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Phone:

+44 (0) 207 759 7550

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lynn Creighton has been at it for almost a year. My wife's encashment procedure has been dragging on forever. Also trying to escalate this issue to her senior, but Tim also never available to help me as a customer. Sable International excuse to me is always the same- Sanlam is a BIG fish in a pond and Sable is a small fish, please sharpen your pencils and get me the service that I'm paying for. Endless mails, endless calls, endless excuses, endless going nowhere.”

Helpful Report

“Disappointed the funds were not transferred Friday”

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“I paid £240.00 for services from Sable International expecting detailed guidance and proactive support, especially important given my vulnerability with visa issues amid current economic challenges. However, I received generic responses that lacked depth and engagement, easily found with a quick Google search. Despite numerous emails seeking deeper insights, the communication remained minimal and disengaging. This experience fell far short of the professional standard I expected for the price paid. I felt compelled to share this to caution potential customers and urge Sable International to improve their service quality”

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“I keep getting emails sent to me for one of their clients who isn't me. Very bad privacy controls.”

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“Service in my opinion has deteriorated since i last used . I will not use again . I found it very stressful.”

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“You guys are terrific. This from an octogenarian who battle with people who do not appreciate the way things are today and technology effect on us oldies. Keep It Simple Stupid. Kind Regards Jim Mitchell”

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“Did not listen to my original verbal description (1st Feb) of what I needed assistance with, nor my original email (1st Feb). Sent additional information, as requested. Response today (5th Feb) was that "it does not meet our requirements". Very derogatory choice of words I feel. And I would not use the services of someone who cannot read the initial email anyway!”

Helpful Report

Dear Megan, We do apologise for the manner in which we responded. Thank you for your time on the phone with me since this response and upon further enquiries we have established two possible scenarios. As mentioned, due to your circumstances and the requirement that your provider may not pay a third party, the solutions are complex, but we will work with you to implement one of the two solutions we have identified. I appreciate your understanding. Tim Powell, Director, Sable International Forex.

“Sent me a potted version of what copied from the SARS website. Clearly did not read my email that spelled out exactly my situation and request and then sends me a form that asks for the information I sent in my inquiry email. Not recommended !!!!!!”

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“I am extremely disappointed in your business practices. At least 3 years ago you approached me offering the possibility of obtaining British citizenship for my grandchildren. After paying fees for 2 children your requirements changed completely. Whatever we obtained was never enough even 2 birth certificates of the father seemingly are not sufficient. I posted original documents to you from London and insured in May and to date have not received acknowledgement. Mrs. Cocks”

Helpful Report

Hi Mary, Thank you for the review and we are sorry to hear that you are disappointed with our services. Having looked into the matter, I can see we have had quite a bit of correspondence with the mother the children and yourself, up until as recently as yesterday the 12th November, so I do think it is a little unfair to say we have not responded since May. When we deal with minors, the majority of the correspondence will be with the parents, and if we failed to message you for some reason, I do apologise, but the application is being worked on continuously and it would not have affected the time it takes. Your comment regarding the birth certificates or documents requires some context. We do not determine what documents are required, that is done by the Home office. Should they decide certain documents are not acceptable, or they would like additional evidence, we are obliged to find alternatives to keep the case form being rejected or withdrawn. In the case of your grand children, a South African birth certificate was supplied when in fact the child was born in Swaziland, so you can see how we would need to get extra documentation. I can assure you, all the documentation we request is needed and there is absolutely no reason we would ask for unnecessary documents, or extend the application any longer than we need to. Your caseworker has been notified of your dissatisfaction, and they will do their utmost to finalise the case with the parents. Regards, John Dunn Director Sable International

“They provide false and misleading offerings in their advertisements.”

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“Posted information about possibly of citizenship based on maternal ancestors but only wanted information for their decision making process about the paternal ancestors. Quite misleading and leads me to be concerned about their use of the information I provided.”

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Hi James, Thank you for your review. We have looked into your profile on our system and we note that you have completed 2 different profiles with differing family trees and very limited information on both, so it is understandable that you are getting differing or conflicting information. When we do not have all the information needed to provide an accurate opinion, we do give you the possibilities available. Once you provide all the information we can then give you a final answer. We do not use information provided for anything else other than the assessment, and if you would like, we are happy to delete the limited information you have provided.

“Sable international has been shocking! I send money to South Africa on 3/4/23 and the recipient still has not received it, 2 weeks later, when it usually takes two days even though sending money could be instant in the world of technology! I have send an email and no one has responded. The chat diverts it to what’s up, I am now worried unable to get hold of anyone, so disappointing:(”

Helpful Report

Hi Yoly, Thank you for your feedback. We don’t appear to have an account on record in the name you have presented us with “Yoly Sinder” and therefore cannot view your account or find any of your contact details to reach out to assist you. Is your account with us listed in another name perhaps? We have gone through all transactions completed from the 3/04/23 to date and all have been processed on time, as requested, with no record of any being held up. Please will kindly contact us on +44 207 759 7550 / fx@sableinternational.com with your username and date of birth so that we view your account and assist you accordingly. There might be a problem with your recipient details, or it might be that the recipient is struggling to identify the payment in their account, in which case, we will gladly provide you with a proof of payment.

“Shocking service. Three month delay in receiving my status trace. Then a virtual consult is set up to apologize instead of the video report, only to be cancelled moments before it was to take place. So I am still sitting without any information. If I had not paid I would choose another company.”

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“Hi thee I contacted Sable on thursday...did my forex transfer ..the gent said I would have my funds within one business day ...before the weekend starts....I'm still waiting and it's Sunday evening”

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Hi Carol-Lynne, I believe Gemma, the manager of our FX department called you personally to explain the misunderstanding around the cut off time on Thursday and confirmed that funds have cleared into your account.

“Not helpful at all.”

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“I supposedly will not leave any comment regarding my experience because I'm almost done with them but I am now very upset. They are the third party for sponsor processing with my current company and have been working with them for almost 6 months now for my sponsorship. Initially, I will not receive my certificate of sponsorship if I haven't chased them a few days prior to my start in my current company. Second, I will not be scheduled for my visa appearance in UKVCAS if I haven't chased it again. Third, it is understandable because of the current crisis and volume of applications - I can't escalate my case, they can't do anything with this either. Lastly, on the last part, for the delivery of my BRP, I asked them days prior if they can deliver it on my day off since it needed to be signed but they blame me for miscommunication as they posted it on that specific date I requested so I will receive the following day. I tried to contact them via calls and emails but they just responded almost 9 hours after (which they usually do) bringing back the blame to me and the responses that I received are full of exclamation marks and made me feel dumb. I did a lot of chasing and follow-up with this company - I suggest that you should be more approachable and understanding.”

Helpful Report

Hi Ryan, We understand your frustration with the delays and how you could feel like things only progressed after you chased. Unfortunately, delays are currently the state of affairs with this kind of application. We apologise that your experience with us was not up to our usual standards. Looking through the records, there was some misunderstanding around required dates for delivery. We have asked our advisers to always get clear information on required delivery dates in future.

“I have paid extra £5 for a speed transfer where money supposed to be transfer by the end of the next working day, but it has not been done. Tried to reach customer service but no response.”

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Hi Iwona, Thank you for your feedback. We have had a look at your transfer and unfortunately, it was requested after our daily 12:00 processing cut off time on the 22nd. We could therefore only process it the following day, which was the 23rd. It was processed on a speed service as requested and will already be your account (24th), as we promise with our speed service. In terms of reaching our customer support team, please could you let us know what time you tried to contact them as the email and contact number you used. To confirm, we are in office to assists from Monday – Friday from 8am to 5pm. As a gesture of goodwill, we’d like to offer you your next speed transfer, free of charge. We have sent you an email with a voucher code to enable this for you.

“They want answer the phone nor email. I need my money out of this stable account”

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Hi Nina, did you perhaps try to call after office hours? We see this review was left at 7pm. We'd love more information so we can help you. Unfortunately, we can't find you in our customer list with the info you provided here.

“The Sable team were unable to clearly explain in one simple communication the process of setting up and executing a foreign currency exchange and transfer. It took 8 days to get to the point where it was clear. After every communication Sable requested a written confirmation which really slowed down every step. And because of this requirement (which was not explained at the outset) being on different time zones can effect transaction execution times significantly. It felt like Sable were delaying the transaction to extend the time the money was held in their account. If you choose to use this company and have limited financial knowledge about how foreign currency exchange works, make sure to get a clear written example of a trade that includes how Sable apply their fee (which is on top of the requested exchange rate). And how many written confirmations are needed, after setting up the details on the Sable website and providing written instructions by email. Bottom line is ... not everyone is an expert in foreign exchange ... and Sable need to appreciate when they are not dealing with a financial institution or regular customer with years of experience.”

Helpful Report

Sable International is rated 4.8 based on 1,751 reviews