“Wrong window supplied, it was broken by their fitters, leaving us with home security issues as we are on the ground floor.
French door, one of the doors it’s not wide enough and does not close until handle is lifted up, also is fitted too low, below wooden floor.
Bay window, both not close properly,
Bathroom window, does not close with the key.
Waiting for two weeks for Safestyle, just today, they told me that a fitting will take place in 4 weeks ( home security an issue?
That’s not for Safestyle.
They should change their name to: NOT Safe- Style”
“Really good quality, a whole house with 8 windows a front door and patio doors installed in 5 and half hours, could not have asked for better and the difference to the warmth of our house was noticable instantly”
“Customer service second to none. Very competitive price. Work carried out to a high standard and finishing touches very professional. Would recommend to others looking to replace windows and doors”
“Amazing service,great quality and pricing,they gave us an amazing quote for the work we needed done which is 7 windows and one door.
Installation went very quick and clean.
Couldn't recommend them enough.”
“SafeStyle UK were very quick at providing me with other a fair quote for replacing eight windows in my property. The job was carried out quickly and efficiently by a very polite and friendly team. The windows look fantastic. High quality service and well worth paying for. Would highly recommend to anyone and looking forward to having more work done with them in the future.”
“Very good service. Sales rep came at arranged appointment time and was very knowledgeable with no hard sell.
The surveyor was professional and gave us sensible recommendations. His measurements were accurate.
Scaffolding was put up the day before .
Fitters arrived on the arranged dates however they did start work at 7.15 am both days. They were professional, efficient and did a good job. They sheeted up the work area and cleaned up afterwards. We had all the windows in the house and a front door replaced. I am pleased with how the house looks now.”
“Disgraceful after sales, phone calls not returned, inability to listen to the issue and unwillingness to work with customer to resolve issue. There was no issue with the quality of the product. The pre-sales team were very helpful and kept me informed. The surveyors were friendly and helpful. However, the fitters turned up a day early, leaving me unprepared. I said I had not had time to remove everything for them but they said no problem. I left them too it to keep out of their way and allow social distancing. I thought all would be ok. They installed the window beading/skirting up to a good 2 inches further inside the space that the old windows had been. Despite me being in the next room they could not even be bothered to check if I wanted to unscrew the the old blind brackets (which I thought had left plenty of room). They then carved away at the beading fitting around old and rusty brackets (thus invalidating the warranty!) and left 3 otherwise perfect windows with a disgraceful finish.
I phoned the next day, offered to pay for them to come back and fix them but they refused to even talk about it. They were extremely rude - it is my fault because the brackets had been left (remember they turned up a day early!!) and they apparently they cannot even talk to their customers when working in their house!?
Who in their right mind wrecks the finish of a lovely window without taking 2 seconds to say "madam are you sure you want this here"? I was in the next room for goodness sake.
A man who rang the next day to check how the fitting went, sounded genuine and concerned. He said he would get a resolution and call me back. He never did.
I now have to pay a competitor of theirs to come and fix the shoddy mess left by Safestyle. Safestyle hve told me this would invalidate the warranty! THEIR STAFF invalidated it when they cut into the beading!”
“In august they installed an expensive door for as . On the day of the installation I reported a problem . They send out an engineer . Could not fix problems! Older an new door for us . It’s excellent I thought. We booked two appointment for the door to be installed! It’s Halloween soon door no where eat my house! And I bet it’s just put one place to other . How would like a dragged and pulled door ?Patently the client need to work around there engineer time! No complain team at all! And they can’t care less if you have a problem! They would go funny with you and they even happy to lost 10 windows business! Well done for the company!”
“Our neighbours recently had a Safestyle installation and we saw how quick it was and how satisfied they were with the result. We decided to replace our front door and enquired via the website. Response was quick and efficient. Throughout the process, from the initial visit through the survey to the fitting, everyone was great to deal with, professional and no 'hard sell!' We will definitely use Safestyle again.”
“within 1 week of instalation ,the front door mechanism started playing up,it was very hard to lift the handle to double lock the door. Sent emails which they never responded to.Weeks later a lady phoned and said we can send a engineer tomorrow, between 8.00am-6pm, i agreed but asked them to call 30mins before they arrived so i didnt have to take a whole day off,which the engineer did.
on arrival i showed him the problem, and he fiddled around with the door for 10-15 mins and said it was now ok, it wasnt,as when you close the door now ,it rattles unless you lift the hadle to engage the second lock mechanism,which now feels "graunchy, like metal on metal. Worse still , my wife later discovered that you can just lift the outside handle and the door opens,so unless we lock it with a key anybody can just walk in off the street.
emailed their emergency email address 5 days ago.....still no reply.”
“Just had a new front door and two new windows fitted very pleased. Fitters arrived on time and worked really hard, cleaned up after themselves, all were nice well mannered and polite guys leaving me with a lovely new door and windows. Thanks again guys”
“Quick to get a rep out to see you! And did actually match a price we got from another firm, installation date wasn’t too far away either and the fitter was very polite and tidy so far very pleased”
