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Safestyle UK Reviews

3.6 Rating 1,932 Reviews

66 %

of reviewers recommend Safestyle UK

Company Reviews

3.6

Based on 1,932 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Safestyle UK 1 star review on 10th August 2023

Safestyle UK 1 star review on 2nd December 2022

Safestyle UK 1 star review on 2nd December 2022

Safestyle UK 1 star review on 24th November 2022

Safestyle UK 1 star review on 24th November 2022

Safestyle UK 1 star review on 24th November 2022

Safestyle UK 1 star review on 8th November 2022

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Agent come to evaluate and make quote on 12th of April. Today is 25th of April. Agent does not reply to messages, or calls after. Company keeps replying "we will get in touch in 48h" If giving a quote for 5200 square feet house is a chore for this company, what would be with fulfilling the order...”

Posted 5 days ago

“Just had someone come out for a quote on french doors, he was miserable soon as I opened the door he then was making excuses why it can't be done, about a gas pipe, I said I will get it moved and put a blocker on it then he come up with more excuses than went back to the gas pipe so I told him not to bother then he left with out saying goodbye just a complete waste of my time. I wouldn't waste your time with this company rude and obnoxious.”

Posted 1 month ago

“Just signed a contract at the begging of February for a front door. Worst decision ever! They are lying their custormers trying to minimise the time of the presses but that’s a lie. I’ve been told by Steve (the guy coming to offer the quote) that my survey will be in around 10days after signing, now 1 month later they called to booked the survey in another month time (2 months after the contract just for survey) … not to say that after the survey will need to wait another 8 to 16 weeks for the door to be fitted. Disappointing!! Not trusting them anymore. Will update when next steps will be done..”

Posted 1 month ago

“Arrived to give a quote on new door. Clearly did not want the job or willing to think around it. Took it for granted we wanted the same as before. Errr no. And they say they only do straight mass production. Trying asking the question of the customer first. I had this with them before and compromised. But now not any more. Plenty of good companies out there who CAN do it and when we find one they will have other business from us. Decent job but same issue.”

Posted 2 months ago

“Avoid at all costs. Everything done by them needed fixing. And now they have gone out of business you can not get anything fixed as the warranty is useless. They just tell you to speak to your bank. Fitted May’23. Still an issue jan’24! I’ve now noticed they have done this before and will probably do it again! So avoid. Complete cowboy scam🤬”

Posted 3 months ago

“Had a new back door fitted last August now it's winter there is a terrible draft coming from it even when it's locked you can still feel it We never had a draft from our old door which was 15yrs old”

Posted 4 months ago

“JUST TO LET YOU KNOW THAT SAFESTYLE HAS GONE BUST CHECK IT OUT”

Posted 6 months ago

“We had our door installed on the 31st July, the lock broke a week later. A engineer came and put through the window after taking a crowbar to it and damaging the door. Safe style assured us the door would be replaced but would have to wait 6 weeks for another door to be made. The door has still not been replaced, we were then contacted again and told another 4 weeks to now another 4 weeks. Due date now 17th November. The door was not and is still not secured so anyone can get into our house which our house insurance would be void if anything was to happen. Safe style just keep saying sorry and that's it. We cannot get to speak to any managers as all we get is "there is nobody available" Being a manager myself I find this hard to believe, you make yourself available for your customers. Poor service from what was a faulty lock from a Safestyle product. I would advise anyone considering Safestyle to go for a private company as I truly believe the situation would of been resolved by now and not having to wait 4 months after installation.”

Posted 6 months ago

“We were promised a high standard of professionalism. Scaffolders turned up a day late and placed the scaffolding within centimetres of the conservatory door, essentially blocking a fire escape. They left debris from the work all over the conservatory roof, guttering and patio. Ladders were used to gain access to the garage roof where the guttering was damaged. Safestyle were contacted but refused liability as we had 14 days to report any issues. Scaffolding came down on the 11th October, Safestyle were contacted 23rd October and according to them that’s outside 24 days. Cannot recommend this company in any way shape of form”

Posted 6 months ago

“Absolutely shockingly awful experience DO NOT GO WITH SAFETSTYLE UK. We used them to replaced uPVC windows in our property in north London, I can not begin to explain how stressful it has been. They visited our property June 2023 and sold us on a tight turn around and low price and good product. We signed on the deal and paid deposit. They sent a surveyor out quickly as agreed, after this visit it descended into chaos. We did not receive a clear report from the surveyor and we were unable to understand from anyone at Safestyle what was going on for 3 months. They avoided our calls, emails, letters sent by hand to CEO etc, we even tried to contact personnel at Safestyle via linked desperately begging anyone to help us. Finally someone had the courage to contact us and admitted they had messed up our order and under-priced the job by £4,000!!! which was almost a third on top of the original price we had signed on with them. We could have pulled out at this point and started from scratch with other company, we should have!!!! We managed to negotiate this £4k needed down somewhat and with the promise they would install the windows for us in the next two weeks, we believed it was still the only option we had as the delay to our build at this stage was causing a huge amount of other issues. To start from scratch with a new company, the timelines were difficult to face. The installer eventually came to site after some more delays and was APPAULING, they turned up two hours late complaining about traffic and told our builders before they even got close to the property the scaffolding was not in the correct place and within 10 minutes was back in his car saying he wasn't doing the job, even though we had shown photos of the scaffolding to Safestyle in advance and had our builder call Safestyle directly and discuss with them to make sure everyone was in agreement in advance of the installation visit that the site was ready for installation. We were forced to pay another £2500 to move the scaffolding, after talking to multiple people at Safestyle they told us this was our only option. When the next installer arrived on site it was a different friendly person from the 1st thankfully, BUT he said that if he had been the original person to arrive on site two weeks prior he would not have needed to move the scaffolding, which was heart-breaking as it had delayed us by another two weeks and cost us yet another £2500 as two weeks prior we were told we HAD to move the scaffolding. The financial ruin we are now in thanks to Safestyle has caused us unprecedented stress. Many of the windows were damaged on arrival, so the majority were sent back so we faced yet more delays. We now have the windows installed thankfully (its now mid October so around 4 months late), but they are really not a great product at all and installation wasn't up to scratch, gaps and filler shown, they look unfinished. We will live with this though as at least we have windows. The additional costs we faced, delays and appalling customer service, its been unbelievably stressful, this is an AWFUL company that should be shut down. I will be doing all I can to inform potential customers to save the pain we went through. Reviews/watchdog/panorama I will be reporting where I can. Safestyle - I see you for what you are and you should be ashamed.”

Posted 6 months ago

“I reported that representative Mr. Benet is disturbing me and my family 4-5 times in 6 months and just now just another representative came in (around 6pm) while you promised me that the branch in Flintshire or Denbighshire whatever he's are will be informed and my house is on the list not to be distributed. If I wish to buy a door I will buy it but it want be your company!!!”

Posted 6 months ago

“I had someone come around to give me a quote. They then start giving me a ‘best price for the day’ and if I didn’t commit I couldn’t get it for that price. Pushy tactics, horrible sales people. After this when I said I only wanted one window done they gave me a price of 750 as this is the minimum order only to harass me over the next few days to try and commit. I’m talking over 20 calls in 2 days. PLEASE AVOID!”

Posted 6 months ago

“I'm actually unsure where to begin but this company is absolutely awful, from the moment someone came over to give us a quote on all windows and doors and trying to trick us into verifying an email which would of had us agree a a contract with them to go ahead with the sale, which we queried as we hadn't agreed to anything at this point, to the salesman telling us he isn't here for a 'quote' his hear for the 'business' we explained we needed a quote first like any normal person would but he was very pushy and began to be very rude in his mannerism, previous to this we asked a couple of questions about the different locks he had shown us to which he said 'read the book' & didn't help any further, once he left both my partner and i were pretty gobsmacked, the next day we were called back by the manager who was also rude when we declined the quoted offer, and hung up, we have since had calls from various people from the company who then also change their attitude when you say No Thank you, we explained to one person the bad experience we had and he also had a bad attitude, there customer service is absolutely shocking, yet they still continue to ring on a weekly basis, and like to hang up on you when u explain your no longer interested This company doesn't like being told no, trying to trick us into the sale was also a big red flag along with the rudeness so anyone considering using these please beware.”

Posted 6 months ago

“ver the period of an hour they managed to drop the price by £11,000 and drop it a further £1000 two days later. The advice we were given about replacing a door was incorrect and we were stereotyped very quickly. They will also not leave you alone after you have said no thanks. We also have close friends who have been waiting 12 months for repairs that were needed after installation. Do not let yourself be fooled by the adverts.”

Posted 6 months ago

“I can only reiterate what every bad review says on here. We've been in communication with them for 16 months or should I say non communication. 12000 pounds of hard earned money and nothing bit stress and fitters who cocked up most of the windows!! We are seeking compensation but still waiting on the them to come back with a decent offer! We are actually going to drive up to the Bradford office next week if we haven't heard from them by Friday. This is a 3 hour drive but we're at our wits end and apart from going to a solicitor we don't know what else to do!!”

Posted 6 months ago

“I raised an issue with the door seals on both doors you installed (regrettably) for us. The issue was reported in April 2023 (7 months) and you keep pushing the repair date to another date. I've already wasted 3 days of my holiday waiting like an idiot for an engineer who never showed up! But again, someone was supposed to come tomorrow to sort it out. However, I just received a call that it will be changed again to 3/11? What the hell is this? are you taking the pi**? How long does it take to replace seals in 2 doors???? People stay away from these scammers”

Posted 6 months ago

“One star is generous. Composite door doesn't match the frame colour. Have waited around 6 months and have taken days of work on 4 occasions for a new door to be fitted, but they never turn up and each time they blame it on lack of parts or 'it's the factories fault'. I was also mis-sold the fire escape windows. Complaints procedure doesn't exist, they tell you a complaint is logged, but you never hear anything about it. And if you ask to speak to a department, they say they can't put you through but they'll call back, and you never hear back from them. I bought from Safestyle because I was led to believe I wouldn't have to deal with these issues. Damn I was wrong. I will never buy from this circus of a company again and will always encourage anyone to buy anywhere but here.”

Posted 6 months ago

“5 visits to fix issues from the poor initial installation. No shows, same day cancellations. No apologies. Absolutely wish I’d chosen a different company. Made a formal Complaint and they offer a token £100. Absolute joke. Do not use this company!”

Posted 7 months ago

“Sale man John from Exeter such a big d***”

Posted 7 months ago

“They are the worst company when is come to respect customer, I did agree with them to install a patio door and everything was fine until the surveyor had to come and get the measurements and if don’t comply with their fix hours appointments they don’t give a s..habout you , the only do morning’s appointments or when is suitable for then and because I couldn’t take a day of they cancel my order.”

Posted 7 months ago

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Safestyle UK is rated 3.6 based on 1,932 reviews