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Safestyle UK Reviews

3.6 Rating 1,933 Reviews

66 %

of reviewers recommend Safestyle UK

Company Reviews

3.6

Based on 1,933 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Safestyle UK 1 star review on 10th August 2023

Safestyle UK 1 star review on 2nd December 2022

Safestyle UK 1 star review on 2nd December 2022

Safestyle UK 1 star review on 24th November 2022

Safestyle UK 1 star review on 24th November 2022

Safestyle UK 1 star review on 24th November 2022

Safestyle UK 1 star review on 8th November 2022

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a high pressure sales pitch, the salesman drew up a contract with the error of reversing the hinges on the front door. I didn’t notice this buried in the small print. I naively thought he would record properly what was agreed. Safestyle take the view the customer should police their sales team and bear the brunt of their mistakes. So the door now opens the wrong way, completely ruining the entrance to my home. The window they installed leaks. I have complained 5 times but they brush it off. The stress of dealing with this firm has made me sick to my stomach, as I’m paying for a door and window I have to replace as soon as I can save up again. Absolute cowboys.”

Posted 1 year ago

“Further to my review below an update, although they appear responsive on here: no word, if fact our relationship Manager Amanda has stopped responding too so now we're left with damaged windows worse off than when we stated with safestyle, it's been a nightmare. If you are interested in ever contacting, it's Purchase order 1511118, given that we've been told the Regional Manager will contact us 3 weeks ago, I don't have much faith. Our manager Amanda has been amazing to start. She has been let dowh by her colleagues. Our installers were great too. This review is about the factory, the depot and their surveyors. 3 surveys, loads of excuses, lack of communication between depot and factory and we've been left with an uninhabitable house with drafts through temporary windows that we cannot seal, we live in winter clothing in out house with blankets, cranking up heating with the added costs that does not take away from the fact that we have temporary fitted windows that were surveyed and measured incorrectly. We started this process in July, we found the fault after they pulled the windows out and we've had every excuse why they can't get it right for 2 months moving into winter months. Our neighbours have been put off safestyle from what they've seen and you should too.”

Posted 1 year ago

“Initial fit was ok but multiple subsequent problems. Back door unusable for several weeks and engineer visit not available until 9th Feb (now 15th Nov). French door hazing, be sure to ask about K Haze (or Haze on Pilkington K glass) when receiving a quote, glass is not clear. Handles loose or very stiff. Contract 1518197.”

Posted 1 year ago

“My mum had a new door installed by Safestyle in August. She is elderly and has dementia. I explained to the original saleswoman that she wanted the door to look as similar as possible to the old door and that she would not cope at all well with a handle that needed to be yanked up in order to the lock the door. The saleswoman assured me the handle would not be like this and would be easy to use. She also recommended what she described as a 'low threshold' which she said would make the doorway flat at the bottom with no lip that could be tripped over. This sounded great so we decided to go ahead with this. A surveyor then came round to take the measurements on a day when I was not there. He persuaded my mum that the door would look better if she changed round the colours of the door / frame. He failed to tell her this would increase the price. Also, my mum really wanted the door to look as close as possible to the old door. When I realised what had happened I rang to ask to go back to the original plan and asked to have this confirmed in writing. Nevertheless, they still brought the wrong door. When they returned with the right door they came at very short notice and I was not able to be there - a sibling who was visiting from New Zealand who is not so used to advocating for my mum was there on the day. She was surprised to find that the handle was one you had to yank up when we were specifically told it would not be like this. She queried this but was told that all their handles operated like this. This is not what the original saleswoman had told us. It was only after they had left that my sister also realised the door was not flat at the bottom as had been described to us - not only was there still a lip that could be tripped over, but there was a step that jutted out that was not safe to tread on but that mum could easily catch her foot on and trip over. Rather than being more safe, the door was less safe than it had been. Also, they had taken off a grab rail which my mum needs for her safety and had not put it back on. As soon as I realised what had happened I contacted Safestyle. The only thing they managed to do was come back to replace the grab rail. They said what they had done was a low threshold and matched what was on the paperwork. However, I have looked up what a low threshold is and it is nothing like what they have done. It is also nothing like what was described to me by the original saleswoman. I have already seen my mum nearly catch her foot on the jutting out step. Also, the handle is confusing for her and very stiff and difficult to operate. I have been called up by her because she has come home and not been able to lock her door, and on another occasion she struggled for ten minutes before managing to get back into the house. She is now scared to use the door at all when she is on her own. I explained all this to Safestyle, saying it was urgent and asking for them to come and have a look. I was told someone would contact me but nobody did. On the 20th September I emailed with a formal complaint. I received an automatic reply saying they aimed to respond within a week. I never got a response. I rang to follow it up every week and was always told someone would call me back but nobody ever did. Eventually, I was told by customer services that the local branch would come and re-survey it and that I would be contacted within six or seven days. When this did not happen I called again - by this time I was extremely upset. I was told I would be called the next day. When this did not happen I called again, stressing again that it was urgent and that my mum couldn't use that door. This time I was told that, while it had been agreed it would be re-surveyed, they could not give me a time frame. Another week has gone by and I still haven't heard anything. As I cannot leave my mum with a door she is scared to use I am now having to pay another company to come and sort it out. I would urge others not to use this company. I never normally write reviews but felt compelled to do one on this occasion. I would not even wish Safestyle on my worst enemy. It has been a hugely disappointing and upsetting experience.”

Posted 1 year ago

“Had salesman to give a quote for 12 new windows . Although when I booked appointment I told them my wife would not be available as she would be at work , they said no problem. Salesman said he can not give a quote etc without my wife being present. Will not be asking again”

Posted 1 year ago

“Didnt make it past the sales pitch. After listening to how amazing the company is and how amazing their products were to then get to the end of the pitch to get quoted nearly 8k for a front door with 2 side panels. Told him I was also in sales in a different field so know the tactics and how the pricing worked and straight away dropped to 3k which is probably still overpriced. Please look around and get multiple quotes to stop you paying way over odds. No wonder sales people get a bad rep...”

Posted 1 year ago

“I had a composite front door and frame… I had a composite front door and frame fitted in June 2021. Installation was very quick, but I was left with a cracked frame and damaged inside wall by the extra-long screws used, and the door doesn’t meet the frame properly. I immediately sent videos and pictures of the botched job to Chris Dooley also Anisa, been in contact with Afjal, Sam, Adam, “customer standards team” “customer service department” I had 6/7 appointments to come and replace it cancelled, my last cancel appointment was November the 7th here I am STILL waiting 17 months later. Sales pitch was a 10/10 however after sales and customer service are non-existent! I’ve been on the phone to the company, sometimes for an hour at a time, and when they do answer they cut me off. No one seems to care! Trading standards have been informed and I’m seeking legal advice to go to Small Claims Court so to avoid the stress and hassle my advice is, do NOT do business with Safestyle! Date of experience: 07 November 2022”

Safestyle UK 1 star review on 8th November 2022

Safestyle UK 1 star review on 8th November 2022

Safestyle UK 1 star review on 8th November 2022

Safestyle UK 1 star review on 8th November 2022

Safestyle UK 1 star review on 8th November 2022

Safestyle UK 1 star review on 8th November 2022

Safestyle UK 1 star review on 8th November 2022

Posted 1 year ago

“Avoid at all costs. No more words needed. Over priced, over rated bunch of cowboys. From salesmen, surveyors and fitters Shop locally for quality!”

Posted 1 year ago

“I have had a broken window and broken French doors since they were fitted over 12 months ago. I had to go through an online adjudicator to get a response from Safestyle and they eventually agreed to send out an assessor. The assessor said he would arrange for an engineer to come and replace the faulty units and took accurate measurements. I have had five engineer appointments to come out and replace them and on all five occasions the replacements could not be done as the engineer received the wrong sized window and door. When I was told on the sixth occasion that the replacements were the wrong size, I cancelled any further visits as I could not take any more days off work to be at home for engineers, and 6 failed attempts is beyond a joke. I was told that the refunds team would be in touch with me within a couple of days. Nobody contacted me. In September I called customer services again and again was told that somebody from the refunds team would be in touch with me, again, nobody got in touch. On the 19th October I sent a complaint in through the safestyle website, again, nobody has been in touch I had to register a previous complaint in order to get the scaffolding removed after installation as it was left up for more than 8 weeks after work was finished. I have never encountered such disregard for following any kind of complaints procedure let alone having an ounce of after sales care.”

Posted 1 year ago

“I had the whole of the front of my house done with Safe Style UK, 1 front door composite and 6 windows, 3 of which was for a bay window. A salesman came round and gave me a quote a little over £10000, I was offered a big discount and ended paying a little over £7600. Having done more looking in to it, are they competitive? Definitely not!!! The windows and my door, I love them, however I complained about the finish with the sealant not being neat, I complained about when the windows are open you can see several screws not in properly or even gone in at an angle. I even cut my hand on one of the screws!!! For the price I paid I’d expect perfection. This is far from. What made it worse after my 1st complaint and being told a technician will come round no one did. They called me asking if I was happy with the service, I complained to them and was told a technician will come round. Over a year on still having issues with my bedroom window which needs totally replacing as they damaged on installing. Complained only last week again, now going through another company Rimmers in Southport, a lot cheaper, excellent reviews. Safestyle have said when they get the faulty window back I’ll get a full refund for the window of £1177. The alternative they said I can keep the window as is and they’ll give me 10% back and the window loses its warranty. What a insult and joke. Avoid this company at all costs. I will be informing trading standards of all the issues over the past year plus. No doubt Safestyle shall remove this post 🤣🤣🤣”

Posted 1 year ago

“Had my windows installed 28/29 Sept, its now 5 weeks later and i'm still waiting for them to be finished. As time goes on i'm finding more faults with them and i'm having problems getting someone in charge to attend my property to discuss everything! We have leaks, windows not sealed properly, silicone on lots of my carpets and rubbish left there which has now started to block my downpipes on my guttering!”

Posted 1 year ago

“For a company that claims to be UK no.1 the lack of service and professionalism is dissapointing. I have been waiting 9+ months for my new windows and doors to be replaced since the originals were damaged by safestyle's poor installers. Almost all of our windows and doors are too small for the brick openings and, to the installer's surprise, no frame extenders were ordered for use, so the house is both much colder and way noisier. (contradicts all the guarantees made by safestyle reps) To add insult, the date for replacement also keeps getting pushed further and further back and it seems that I will have to struggle through another winter of cold drafts in a house that can't retain heat. The broken frames let wind, rain and ants in and in the wind all the windows make a cracking noise. I have even had to buy multiple items (electric blankets, warmer duvets, electric water bottles, blankets and rugs) to keep warm which safestyle refuse to compensate for. I can't ever get a response from safestyle reps on anything and am always promised a service which is never delivered. I feel very cheated of my money and time, having not negotiated on price, I paid a premium for subpar items and service and have wasted so many holidays to accommodate the ever changing dates. It's really ridiculous that I have to go to social media to try and get a response but I am struggling and out of options. I don't recommend this company and I really hope no one else buys their products.”

Safestyle UK 1 star review on 30th October 2022

Posted 1 year ago

“Had our windows and doors replaced by Safestyle in 2017 so when we decided to renovate the kitchen we had no choice but to use them again to get matching windows. In 2017 they were appalling, damaging paintwork, woodwork and the overall finish was terrible. This time for a single window we figured how bad can it be. Well 48 hours before the scheduled installation they call to say they are cancelling. I said we have multiple trades booked following their visit and this would stop the installation of our kitchen the following week. The person on the phone said no problem we "will see you on Monday as scheduled" but what he cowardly did was cancel the visit when I got off the phone. This is absolutely disgraceful and unacceptable as now we have to delay everything by more than a month and leaving us with no kitchen for our 3 and 4 year old children! AVOID LIKE THE PLAGUE.”

Posted 1 year ago

“Avoid this awful company at all costs - Been waiting ten months now for Safestyle to replace the defective front door they fitted. One lame excuse after another. Absolutely shocking customer service - Safestyle treats its customers with utter contempt.”

Posted 1 year ago

“Safestyle installed a back door in Jan 22. The lock has broken so the door can't be opened now. Safestyle tell me the next available appointment for a repair is over a month away. I have asked for other options as we can't access our back garden and the door was one of our fire escape routes. The best they can suggest is that someone else will cancel an appointment. Surely it is not unreasonable to expect a swift response and repair to a lock that is less than a year old. The door cost £1700 and it's disappointing that Safestyle aren't interested in customer care once they have their money. To make things even worse, Safestyle informed me that my warranty will be invalid if I arrange for a locksmith to fix the door. Outrageous.”

Posted 1 year ago

“Incompetent. Sept 2021 advised them of a blown glazing unit. Eventually they turned up in April this year. The fitter messed up one of the beardings and promised to be back the next day. Never showed. After 5 more visits including them cancelling some of my appointments and no shows on the day kept turning up with the wrong beading. Another false promise of turning up today (Oct 14th)and several complaints to customer service still have no beading in my window. Disgraceful. Would never use them again or recommend them.”

Posted 1 year ago

“Amazingly quick to come out, quoted 12k just for windows only( 3 bed but some large windows ) but 10k if I booked there and then. I wouldn't book. Had 2 other quotes from local companies with good reviews , both for just under 6.5k, upgraded to flush windows, also added new front porch door, and x2 large side windows on the porch, and all for 9k locally. Please get quotes from more than one company.”

Posted 1 year ago

“This company can no longer surprise me! The 10 year warranty they offer is not worth the paper it’s written on and most of there fitters are near to useless it getting anything right! Nearly 3 years since installation and I’m still waiting! Avoid this place unless you want a nervous breakdown!”

Posted 1 year ago

“Paid a lot of money for two doors less than 2 years ago. Was quire pleased with service (apart from pushy salesman) and product. However the frame has cracked on the back door and is now dangerous as I am tripping over it. I invested in the doors for security and peace of mind after being widowed, now I’m at risk of falling!!! I contacted the firm to be told that the frame does not come under the 10 year guarantee and would have to pay £2-300 for replacement. I then asked if someone could come to look at it in case it could be repaired any cheaper and was told that would cost an extra £72. I have put some tape over the offending crack and loose draught excluder for safety. What a disgrace the after service care is if it exists at all. I was planning to get some windows replaced by them but, needless to say, that will not be happening. BE AWARE THAT THIS COMPANY IS NOT ‘SAFE’ at all and go elsewhere.”

Safestyle UK 1 star review on 6th October 2022

Posted 1 year ago

“Avoid at all time. Extremely pushy sale person. I asked for one day to think about the quote (£5700 for 7 windows and a door) but they unreasonably rejected saying if I don't sign a contract today the price would be £14K by tomorrow. They rather lose a genuine customer. So They have lost me forever and gained a bad review. Very bad experience from the start.”

Posted 1 year ago

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Safestyle UK is rated 3.6 based on 1,933 reviews