Salon Pro Sales Reviews

Name: Salon Pro Sales
Rating: 4.78

4.8 Rating 144 Reviews

95 %

of reviewers recommend Salon Pro Sales

Company Reviews

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Metrics

4.8

Based on 144 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email

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Phone:

0208 951 9696

Email:

info@salonprosales.com

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Salon Pro Sales 1 star review on 24th July 2024

Anonymous

Salon Pro Sales 1 star review on 18th April 2024

Jacquie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the worst shopping experiences I’ve ever had. I purchased an expensive lamp processor from ProBeauty, and what I received was shocking — it arrived completely rusted, scratched, and clearly used or damaged. I took photos immediately and contacted them the same day. Instead of acknowledging the issue and offering a prompt refund, they spent an entire week giving me the runaround. They tried to pressure me into accepting a $50 discount just so I wouldn’t return the item. When I insisted on a refund, I had to fight for every single charge — including insurance and shipping fees. Even now, they still owe me $80 for the delivery, and I had to push back repeatedly and threaten to report them to consumer protection agencies before they finally agreed to the return. It was an incredibly stressful and frustrating experience that wasted my time and energy. Terrible customer service. No accountability. I will never buy from ProBeauty again, and I strongly warn others to stay away.”

Helpful Report

Posted 1 month ago

“I bought a new full size Salon Pro. When it arrived it was scratched, dented and the part that rotates makes a horrible noise each time it goes around. The customer service is saying that they will not replace it and my only course of action is to send it back on my own dime and they will try to fix it. I have already paid for a warranty and shipping for a functioning product, but they will not make it right. Don’t purchase from this company!”

Helpful Report

Posted 3 months ago

“I bought my 1st one and it stoped working after 6 months, I had to spend 172.00 to ship it back then they replaced it and it died after a year and a half! Highly disappointed. Won’t buy from this”

Helpful Report

Posted 6 months ago

“Bought the most expensive Halo on April 11,2024 Today is July 24, 2024..Lasted 3 1/2 months. Timer and heating will not work.. We use this unit probably four times a week.. Small business.. So I chatted, and they tell me I have to pay $500 deposit to get a new one.. But they would Reimburse me after they get the one that doesn't work.. I also have to cover the shipping cost .. I am very, very disappointed in how they handled things, I get that this happens to some people from time to time. But after reading some reviews, I think it's happening a lot..”

Helpful Report

Posted 10 months ago

“I bought a nearly $600 color processor. Got it in July it broke by December. The heating unit popped and wouldn’t get hot. The customer service is horrible. It’s still under “warranty” but they want to charge me $36.63 for a “free” box to then ship them the unit to fix or replace. The shipping cost to send the box back would be $77.63. Which is comical because I spent $35 in shipping when I purchased the unit. Their second option was to pay $300 send me a new unit and then put my broken one in the box and pay $77 to send it to them… its going in the trash and I will never spend another dollar with salonpro again”

Helpful Report

Posted 1 year ago

“I bought the Orbiting Halo from SalonPro. It sparked and blew out the power within only a couple of months from purchasing. Fortunately no one was hurt. The company does NOT stand behind its product. Would only offer 20% off a new purchase.”

Helpful Report

Posted 1 year ago

“Avoid ordering from this company, as they don't send out all your order, do not give a refund or postage item out....then ignore your emails....Be Warned....Stealing your money....”

Helpful Report

Posted 2 years ago

Salon Pro Sales is rated 4.8 based on 144 reviews