Salonwear Direct Reviews

Name: Salonwear Direct
Address: 14 Buslingthorpe Green, Meanwood, Leeds
Rating: 4.23

4.2 Rating 784 Reviews

79 %

of reviewers recommend Salonwear Direct

4.2

Based on 784 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

+44(0) 113 237 9010

Email:

info@salonweardirect.co.uk

Location:

14 Buslingthorpe Green, Meanwood
Leeds
LS7 2HG

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Salonwear Direct 5 star review on 27th March 2023

Angelika Cholewinska

Salonwear Direct 5 star review on 24th June 2022

Anonymous

Salonwear Direct 5 star review on 22nd March 2021

Dave Harper

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was quick, but unfortunately I had to return the items, due to size. No other problems other than this.”

Helpful Report

Posted 2 years ago

Hello Jean Sorry to hear there were issues with the size of your items. We appreciate your custom and we are glad to hear our service was satisfactory :) Thanks, Marina x

Posted 2 years ago

“Excellent customer service and lovely tunics, wanted to purchase more however was informed they had bern discontinued such a shame Also delivery was over 2 weeks otherwise would of been 5 star ⭐️”

Helpful Report

Posted 2 years ago

Hello Kerry Glad to hear we were able to help :) We are doing our best to improve our delivering times. Thank you for your custom and lovely feeback. Thanks, Marina x

Posted 2 years ago

“The products I ordered via the website showed as being in stock, but 5 days later after ordering I received an email to say they were not in stock as expected. After a lot of emails back and fourth between Tonia and Marina we went for different product they had in stock instead. They were both very helpful in finding an alternative and once approved sent it for arrival next day. It was frustrating that it wasn't obvious on the website that the products weren't in stock, but the help I received made up for that”

Helpful Report

Posted 2 years ago

Hello Emma Glad to hear both Tonia and I were able to help. We do apologise for any inconvenience caused, however we are happy to hear our service was up to standards :) Thank you for your custom. Marina x

Posted 2 years ago

“Thankyou Tonia for sorting my order great service will deffo use this company again salon wear direct 😁👍 bev”

Helpful Report

Posted 2 years ago

Hello Bev Glad to hear Tonia was able to help you out :) thanks for your custom. Thank you, Marina x

Posted 2 years ago

“Tonia was amazing she sorted my order out for me and service was great will deffo use this service again for work wear thanks Tonia x bev”

Helpful Report

Posted 2 years ago

Hello Bev Happy to hear Tonia could help with your enquiry :) thank you for your custom. Thanks, Marina x

Posted 2 years ago

“Sorted my order out straight away very reliable will order from here again 👍😁”

Helpful Report

Posted 2 years ago

Hello Happy to hear we could help! Thank you for your custom. Thanks, Marina x

Posted 2 years ago

“Nice work wear just a bit tight in the chest area, so i have to wear a bra that flattens a little for comfort”

Helpful Report

Posted 2 years ago

Hi Michele I am glad you like our tunics. Just so you aware, we can can offer an exchange for unworn items if the size is not quite right. Thanks Laura

Posted 2 years ago

“They tried hard to source the product I ordered but could not do so. Nevertheless Laura Norman dealt with my product return and refund request very efficiently and politely.”

Helpful Report

Posted 2 years ago

Hello Glad to hear Laura was able to help with the problem. Sorry to hear we could not source the problem, we appreciate your custom :) Thank you, Marina x

Posted 2 years ago

“Looks great and professional. Good quality material also”

Helpful Report

Posted 2 years ago

Hi Rafianna I am glad you like your uniform. Thank you for your time in leaving us some feedback. Regards Laura

Posted 2 years ago

“Just what I needed to match a missing belt to a jumpsuit. Delivery not too long. Would order again and would recommend”

Helpful Report

Posted 2 years ago

Hi Lisa. Thank you for your review. Kind Regards Laura

Posted 2 years ago

“I did have a poor experience initially, however, a lovely lady called Tonia Wilson responded to an email i sent by picking up the phone and dealing with my issue. I felt she showed empathy and a common sense approach. Thank you!”

Helpful Report

Posted 2 years ago

Hi Esther. I am sorry to hear that you had a poor experience initially but I am glad that the issue has now been sorted. Have a lovely weekend. Thanks Laura

Posted 2 years ago

“Great service and kept me updated”

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Posted 2 years ago

Hey there! That's fab, thanks for the feedback. Have a great day! Thanks, Jenna x

Posted 2 years ago

“Thank you becca for all the assistance you provided on a Friday afternoon the website was playing up and really needed to get an order booked- becca went above and beyond to resolve and even though the website still would not work for me becca sent the link for the item via email and we got this sorted.”

Helpful Report

Posted 2 years ago

Hi Leeann, I'm so glad to hear Becca managed to get this resolved for you :)! We'll make sure we get our tech team to get this fixed asap. Thanks for letting us know! Have a great day! Thanks, Jenna x

Posted 2 years ago

“My original order did not arrive and a couple more hiccups later, Jenna called me from Salonwear to offer assistance. She was fantastic as sifting through my muddled up orders and gave me complementary 24hr shipping. It was a great feeling to experience good customer service! Thank you Jenna, because of you I will be a returning customer!!”

Helpful Report

Posted 2 years ago

Hello Melanie, this is fantastic news! I am very happy to hear we were able to correct your order and get this to you as quickly as possible. We can't wait to hear from you again soon! Have a lovely day!! Thanks, Jenna x

Posted 2 years ago

“Excellent service. However trousers not suitable. Thank you for great service though, unfortunately I will be returning item. Sue Moodie”

Helpful Report

Posted 2 years ago

Hi Sue, Thank you for your feedback. We do appreciate this and we will try to improve! - Pat x

Posted 2 years ago

“Tunics are lovely wash and dry well without ironing that’s always a result! Just knocked a star off as I think they’re a bit expensive but having said that I would buy again!”

Helpful Report

Posted 2 years ago

Hi Caroline , Thank you for your feedback ! We are happy to hear you love the products! We will try to improve and get you the best prices there are on our websites :) -Patricia x

Posted 2 years ago

“Great product . Fits well, exactly as ordered but took a while to come.”

Helpful Report

Posted 2 years ago

Hi Annie, Thank you for your review! We do appreciate it ! We do apologise for the slight delay with the delivery of the garments. We will try our best to improve this! -Patricia x

Posted 2 years ago

“Very pleased with my purchase however the tunics I bought were slightly more fitted than my previous order of a different style.”

Helpful Report

Posted 2 years ago

Hello Nicola, glad to hear you liked them and were happy with our product! Some styles are a little more fitted than others :) Thanks so much, Jenna x

Posted 2 years ago

“Thank you for my comfortable work trousers”

Helpful Report

Posted 3 years ago

Hi Samantha, Thank you so much for leaving your review. We appreciate it ! - Pat x

Posted 2 years ago

“Good quality, small fitting”

Helpful Report

Posted 3 years ago

Salonwear Direct is rated 4.2 based on 784 reviews