Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Salonwear Direct Reviews

4.2 Rating 784 Reviews

79 %

of reviewers recommend Salonwear Direct

Company Reviews

Product Reviews

4.2

Based on 784 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

+44(0) 113 237 9010

Email:

info@salonweardirect.co.uk

Location:

14 Buslingthorpe Green, Meanwood
Leeds
LS7 2HG

Write Your review

Tell us how Salonwear Direct made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Salonwear Direct 5 star review on 27th March 2023

Angelika Cholewinska

Salonwear Direct 5 star review on 24th June 2022

Salonwear Direct 5 star review on 24th June 2022

Salonwear Direct 5 star review on 24th June 2022

Salonwear Direct 5 star review on 22nd March 2021

Salonwear Direct 5 star review on 22nd March 2021

Salonwear Direct 5 star review on 22nd March 2021

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order: I waited for a while and after enquiring it was one item shorter so I received all. Check if I am happy with size, made another order and trousers were completely different size to previous one plus one leg was tighter than the other! so tight that I barely squeeze it in it! And suppress behind my knee. Obviously item is defective, but I was told to pay postage and ship items back. Not my fault though and will think twice before I order again due to size difference. I am 10/12 trousers which fits me are 14. Second 14 is slightly loose and third 14 teen is small 10. Good luck with ordering. I give two stars as I like the colours and tunic.”

Posted 1 year ago

Hi Dorota I am sorry to hear you were unhappy with your order. If you would like to call the customer services team on 0113 2379010 I am happy to discuss the issues with you and see how we can resolve this. Kind regards Romney

Posted 1 year ago

“Sizing is really off, I am a size 20 and the 30 just about for me, the item is described as super stretch,it definitely is not. Delivery was slow also. On a positive note, I love the design of the item, it's unusual and looks very smart on.”

Posted 1 year ago

Hi Serena, I'm sorry to hear that you're not happy with the sizing of the garments, I will be sure to pass this feedback onto the relevant teams as we are always looking for ways to improve. Great to hear that you loved the design, I'm sure it looked amazing on you!

Posted 1 year ago

“I Ordered a white tunic with Navy trim. It turned up as Navy with white trim. NO GOOD Was hoping to receive it on time for another event .. . got let down. I appreciate I had not used this service in a long time but have now been put off.”

Posted 1 year ago

I'm so sorry to hear about the issues with your order! I will pass your feedback on to the relevant teams and we will do all we can to prevent this happening again. Please drop us an email to customerservices@salonweardirect.co.uk if there's anything else we can do to help.

Posted 1 year ago

“The sizing is really small unfortunately I had to return the whole order”

Posted 1 year ago

Hi Michelle, I'm so sorry to hear that you weren't happy with the sizing of your order. I will pass this feedback on to the relevant team as we are always looking for ways to improve our service! Apologies again.

Posted 1 year ago

“We had to pay 65 euro tax and delivery charges on our modest order of 5 tunics as we are in Ireland. Please sort out the brexit paperwork on your end as it’s post prohibitive to order from you going forward. Our delivery also took 4 weeks then didn’t arrive then was sent again - took about 6 weeks to arrive”

Posted 1 year ago

“I received the incorrect size”

Posted 2 years ago

Hi There, I'm so sorry to hear this. If you contact our customer services team at customerservices@salonweardirect.co.uk they will be more than happy to resolve this for you.

Posted 2 years ago

“I was so disappointed with the fabric as it said 4 way stretch and there was no stretch at all! I ordered a tunic 2 sizes bigger than my size and it was still too small. I paid delivery then had to pay nearly £5 to return them. Why can't tunics be more true to size. The tunics are good quality material but no stretch and so small fitting.”

Posted 2 years ago

Hi Gail, I'm so sorry to hear that you're unhappy with your order. I'm surprised to hear that the items weren't stretchy as they are made from 4 way stretch material which is very popular with most of our customers. I will drop you an email in order to try and resolve this for you and look forward to hearing from you.

Posted 2 years ago

“It is not the correct fit, i have emailed about a return and heard nothing back. I think i would need 2x sizes up”

Posted 2 years ago

Hi Carly Sorry to hear you have not received a reply from your email, I have checked all our inboxes and it would appear we haven't received an email from yourself - do you know which email address you sent your email to? You may return the item you ordered for an exchange or refund. If you could complete the return form and enclose this with the items you are returning, we will be more than happy to process your request once we receive the package. If there is anything else we can assist with, feel free to contact us. Kind regards. Tonia

Posted 2 years ago

“Size way to big!”

Posted 2 years ago

Hi Kyesha I can see you ordered the Sparkle tunic, sorry to hear these are too big. If you return these to us we will check if an incorrect label has been added in error. If you do wish to discss anything with us please feel free to contact our customer service team. Kind regard.s Tonia

Posted 2 years ago

“I ordered 3 Tunics all size 14 when they arrived 1 fitted perfectly but 2 of them were too tight more like a size 12 I've since returned them for a larger size”

Posted 2 years ago

Hi Antoinette I am sorry to hear two of the items you purchased appeared to be different to the other one, even though they were all the same style. These are sold on behalf of another company that is independent of Salonwear Direct. I will, however, pass your comments and feedback on to them. If there is anything else we can assist with, please let us know. Kind regards. The Customer Service Team

Posted 2 years ago

“These masks I bought steam up when talking therefore waste of time using them when facing customers”

Posted 2 years ago

Hi Heidi I have tried to call you to discuss the masks and left a message on your mobile voicemail as I would like to resolve this issue for you. If you could return my call at your earliest convenience that would be appreciated. Look forward to hearing from you shortly. Tonia

Posted 2 years ago

“Although I am aware that the fleece jackets were very low-priced, I found them rather skimped, so that the medium size is actually rather tight on me, though I am only a size 12. I needed the jackets for gardening, but they will only be of use when I am wearing a thin blouse underneath”

Posted 2 years ago

Hi Heather Thank you for your review of the R220F fleeces you recently purchased. These are more fitted than other fleeces and therefore depending on what you are wanting to wear with them, some people may find they do have to order the next size up. You are more than welcome to return these to us for a different size should you wish to. If there is anything we can help with or if you need advice on any of the items we sell, please feel free to call us on 0113 237 9010. Kind regards. Tonia

Posted 2 years ago

“said my item would come in 3-5 days came in 8”

Posted 2 years ago

Apologies for the delay in your order arriving. We have been inundated with orders currently and they have been taking a little longer to dispatch than we would like. If there is anything else we can assist with, please let us know. Tonia

Posted 2 years ago

“Hi , first time I've been charged for receiving and returning goods won't use this site again.”

Posted 2 years ago

“I made money short for this month to purchase one of your salon dresses for college. I selected 3-5 days delivery thinking it would come in plenty of time and I got it 8 days later, 3 days after your recommended time frame. Not only this but when I emailed yourselves on the 6th day of waiting for my parcel, asking where it might be, I never heard anything back from yourselves. I hope if I order for yourselves again it’s not as long and I might get an answer when emailing you about the delivery.”

Posted 2 years ago

Hi Kyanne I am sorry to hear you did not receive a reply to the email you sent, this is unusual as we do reply to all emails we receive. May I ask if you checked your spam/junk box as sometimes they do land in there instead of the inbox. I can see you placed your order on the 10th and it was dispatched o the 15th September. 3-5 delivery is from the date of dispatch so apologies for any miss communication. If there is anything else we can help you with, please do not hesitate to contact us. Kind regards. Tonia

Posted 2 years ago

“Too much delay without information”

Posted 2 years ago

“I purchased 2 size, 12, red assymettric heart design tunic. These were too small. I am a size 10 in normal clothes but these were far too small, even though I purchased a bigger size. I was going to send them back and swap for a size 14 but was told that I would have to pay full price as the discount offer had ended. So I now have 2 tunics I can't use for work.”

Posted 2 years ago

“Size wasn't actual of what I am expecting”

Posted 2 years ago

Hey there, sorry to hear this! We have a sizing guide on our website for you, if this helps you with our sizing :) You can always return these and we'd be more than happy to exchange them for you! Have a nice day! Thanks, Jenna x

Posted 2 years ago

“Nice but oversized for a S and M size in my opinion, I have to return them.”

Posted 2 years ago

Hey Monica, sorry to hear this! We have a sizing guide on our website for you, if this helps you with our sizing :) You can always return these and we'd be more than happy to exchange them for you! Have a nice day! Thanks, Jenna x

Posted 2 years ago

“Ordered for next day delivery And took 5 days to arrive. No reimbursement of the next day postage.”

Posted 2 years ago

Hi Sam, we're very sorry to hear this! The delivery times stated are from dispatch date as appose to the date you order, apologies if this was not clear. Please contact us on customerservices@salonweardirect.co.uk and we'd be happy to look into this for you. We never want to leave a customer unhappy... We hope to speak to you soon! Thanks, Jenna x

Posted 2 years ago

«
1
2
3
»

Salonwear Direct is rated 4.2 based on 784 reviews