Salonwear Direct Reviews

Name: Salonwear Direct
Address: 14 Buslingthorpe Green, Meanwood, Leeds
Rating: 4.23

4.2 Rating 784 Reviews

79 %

of reviewers recommend Salonwear Direct

4.2

Based on 784 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

+44(0) 113 237 9010

Email:

info@salonweardirect.co.uk

Location:

14 Buslingthorpe Green, Meanwood
Leeds
LS7 2HG

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Salonwear Direct 5 star review on 27th March 2023

Angelika Cholewinska

Salonwear Direct 5 star review on 24th June 2022

Anonymous

Salonwear Direct 5 star review on 22nd March 2021

Dave Harper

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they are nice and quality uniforms. I like them.will order more”

Helpful Report

Posted 1 year ago

Hi Zhao Glad you are happy with your uniform. Kind regards The Customer Service Team

Posted 1 year ago

“Had to wait a couple of weeks for my order so emailed. Got a reply from Tonia who was really helpful and dealt with my issue promptly and the items were dispatched that day.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave your review. I have passed this on to Tonia, who is really pleased she was able to resolve your query. If you do need anything further, please feel free to contact Tonia directly or the customer service team. Looking forward to receiving your next order. The customer service team

Posted 1 year ago

“I purchased trousers & tunic, however had to return as they were both too small. I re ordered the same tunic 1 size bigger and a different style of trousers again 1 size bigger and returned the original items. Really happy with my purchases although a little disappointed you don't receive 100% refund, and had to pay to return the items. Therefore a costly mistake but will remember to size up next time I order.”

Helpful Report

Posted 1 year ago

Hi Kath, So glad to hear you were able to resolve the issues with your order! I will pass on your feedback re returns, we are aiming to implement a free returns system in the near future so hopefully that will provide peace of mind when ordering in the future.

Posted 1 year ago

“It was good would have loved the quality to be better but its okay.”

Helpful Report

Posted 1 year ago

Hi Susan, great to hear you're happy with your order!

Posted 1 year ago

“Pleased with the quality of the tunics. Good quick refund aswell”

Helpful Report

Posted 1 year ago

Thanks for the positive feedback, Carole!

Posted 1 year ago

“Unfortunately smaller than expected. Ordered scrub trousers in size I always wear but these are tight across stomach area. Have kept them as not worth paying to send them back.”

Helpful Report

Posted 1 year ago

“Comfortable and wash nicely but slightly tight around the belly area other than that perfect”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave a review! We'll pass your feedback on to the relevant team.

Posted 1 year ago

“It's very well made BUT it's extremely large, I'd say the xxl is more like a 4xl. I shouldve sent it back but forgot to, so I may just order another in a much smaller size”

Helpful Report

Posted 1 year ago

Hi Sharon, thanks for your feedback, we'll pass this on to the relevant teams. We're so glad you're happy with the quality of your scrubs!

Posted 1 year ago

“My tunic is very nice, good quality too. Expensive postage doubled its price though, this wouldn’t matter if your order was big.”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave a review, we will take on board your feedback in regards to postage and are always looking to review our prices wherever possible.

Posted 1 year ago

“Love the clothing and quality feel returns should be free,all 4 dresses were identical sizes but didn’t fit the same”

Helpful Report

Posted 1 year ago

Hi Lisa, so great to hear you're happy with the quality of our garments and we are hoping to introduce free returns in the very near future

Posted 1 year ago

“Good fit. Delivered within time frame. Overall good service.”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave a review Hiroshi, we're glad you're satisfied with your new uniform!

Posted 1 year ago

“The scrubs I ordered were waaaay off in sizing which was disappointing because I loved the items and there’s not a smaller size I can go to. However, the service was amazing!! I dealt with Enya and she was super helpful and resolved it straight away for me. Can’t say a bad word about the customer service, very happy. !”

Helpful Report

Posted 1 year ago

Hi Hollie Thank you for your review, we are always looking to improve the business and the size chart is with our project team currently to review. If you do need assistance with anything in the future, please let us know. Kind regards. Tonia

Posted 1 year ago

“Nice quality clothing, with prompt delivery”

Helpful Report

Posted 1 year ago

“I am still waiti on my order as one item was not in stock however feel I have been provided with a good personal service having made an error on the initial order this was quickly resolved by contacting customer service via email”

Helpful Report

Posted 2 years ago

Hey there, it's great to hear that the customer service team were able to resolve the error so efficiently, we'll pass the great feedback on to them. We're working hard to get the final item from your order to you as soon as possible!

Posted 2 years ago

“I’m normally a size 12 , 14 top but bought a 16 as I wanted plenty of room ,but still slightly snug”

Helpful Report

Posted 2 years ago

Public Reply Hi Sorry to hear the tunic is still a little snug. Some tunics are more fitted than others depending on the style of the garment. If you do need assistance with anything, feel free to give our customer service team a call to discuss as they are always on hand to help. Kind regards. Tonia

Posted 2 years ago

“I love your tunics but the sizing is very small I'm a 22 in any clothing but your 26 is tight on me”

Helpful Report

Posted 2 years ago

Hi Andrea Sorry to hear the sizing was on the small side. Different styles do fit differently and depending on the shape of these if they are a little bit more fitted, we do find a larger size may be required. We are always here to help, so if you do need any advice, just let us know. Kind regards. Tonia

Posted 2 years ago

“Very good quality but sizing is quite bad around the arms”

Helpful Report

Posted 2 years ago

Hi Sophia I can see you purchased one of our popular tunics, the Belle. There shouldn't be an issue concerning the sizing around the arms, however, if you do want to discuss this with us, so we can resolve this for you, feel free to give us a call on 0113 237 9010. We re-open on the 4th January. In the meantime, have a great New Year and all the best for 2022. The customer service team.

Posted 2 years ago

“High quality fabrics and items exactly as advertised. Could do with a more casual jogger option for the mens trousers.”

Helpful Report

Posted 2 years ago

Thanks for your feedback regarding the jogger option, we have fed this back to our design team. Let us know if you need anything else. The customer service team.

Posted 2 years ago

“very happy with the tunics, colour is lovely as on the advert. could have been slightly bigger”

Helpful Report

Posted 2 years ago

Hi Marion Many thanks for leaving the review for us, we do appreciate it. Take care. Tonia

Posted 2 years ago

“Lovely fit great material very happy”

Helpful Report

Posted 2 years ago

Hi Amanda Thanks for taking the time to leave your review, we do appreciate it. I can see you purchased the Diva blush tunic. Take care. Tonia

Posted 2 years ago

Salonwear Direct is rated 4.2 based on 784 reviews