Salonwear Direct Reviews

Name: Salonwear Direct
Address: 14 Buslingthorpe Green, Meanwood, Leeds
Rating: 4.23

4.2 Rating 784 Reviews

79 %

of reviewers recommend Salonwear Direct

4.2

Based on 784 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

+44(0) 113 237 9010

Email:

info@salonweardirect.co.uk

Location:

14 Buslingthorpe Green, Meanwood
Leeds
LS7 2HG

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Salonwear Direct 5 star review on 27th March 2023

Angelika Cholewinska

Salonwear Direct 5 star review on 24th June 2022

Anonymous

Salonwear Direct 5 star review on 22nd March 2021

Dave Harper

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“wrong goods sent despite placing telephone order - no answer on telephone customer care line for several days . Very disappointed”

Helpful Report

Posted 1 year ago

Hi Many apologies that you received the wrong goods. Please could you email us at customerservices@salonweardirect.co.uk so we can look to resolve this for you. Kind regards The Customer Services Team

Posted 1 year ago

“Sorry but for the first time ,I was not happy with my purchase as u sent me a Grey tunic instead off Pink …I was very disappointed as can’t wear it .”

Helpful Report

Posted 1 year ago

Good morning I have checked the order and it would appear you ordered the charcoal grey scrub top and not the classic pink one. You are more than welcome to return this to us and we will happily exchange the item for you. If there is anything else we can assist with, please feel free to contact us. Kind regards. Tonia

Posted 1 year ago

“Sizes of tunics not true to size most probably due to being an outlet. Had to return my purchase having to pay postage. Then received my refund still had to pay taxes which was £6.80 even though didn't keep goods. Proper rip off would never buy from this company again.”

Helpful Report

Posted 1 year ago

Good morning I can see you purchased the Belle and the Ribbon tunic and we are sorry to hear you are not happy with the sizing. We will feed this back to the factory and are currently looking at ways to improve the business. Offering free returns is one topic we are discussing. I will give you a call later today to discuss the sizing with you further, however, in the meantime if there is anything we can assist with, please let us know. Kind regards. The customer service team

Posted 1 year ago

“Still not received my order.”

Helpful Report

Posted 1 year ago

Hi Poppy, your item was dispatched on the 6th December but unfortunately Royal Mail are experiencing significant delays. I have sent you your tracking number via email so as you can keep an eye on when your parcel will arrive. I'm so sorry for any inconvenience caused.

Posted 1 year ago

“Still haven’t received one of my items when I ordered it on 27th september, purchased another item and paid extra for express delivery which should of only taken 3 days to arrive but took 6 days. Items sizes aren’t the best, I had to order a 16 when I am usually a size 12. Will be asking for money back from item I still haven’t received and will be sending the one I did receive as it just doesn’t fit very well. Waste of time and money.”

Helpful Report

Posted 1 year ago

Hi Laura, I'm so sorry to hear about this! We were experiencing some slight delivery delays due to strikes but I understand your frustration on this manner. I can see that you have now recieved a full refund but if you would like to dicuss this further, please drop us an email to customerservices@salonweardirect.co.uk and we'll be happy to come up with a resolution.

Posted 1 year ago

“4way stretch was non existent sizing was poor”

Helpful Report

Posted 1 year ago

“It came late and only the top”

Helpful Report

Posted 1 year ago

Hi Alice I have called you on your mobile and left a voice message I have checked your order and it would appear you only ordered the top on the 30th May, this was dispatched the same day with Royal Mail. Should you require matching trousers you can either order these via our website, www.uniforms4healthcare.com or you can give us a call on 0113 856 1982 and a member of the team will be more than happy to assist with your order. If there is anything else we can help with, please let us know. Kind regards. Tonia

Posted 1 year ago

“poor quality where i purchased however i don't see my self wearing it”

Helpful Report

Posted 1 year ago

Sorry to hear you're not satisfied, I have dropped you an email to discuss this further so please keep an eye on your inbox

Posted 1 year ago

“Unfortunately I received the wrong tunic, given the wrong colour. The sizing is very big. I ordered a size 8 but is more like a size 10. Very thick material. Very expensive compared to other companies. I will be returning the item.”

Helpful Report

Posted 2 years ago

Hi Christina Sorry to hear you are not happy with the purchase of the tunic you recently received. I have tried to call you to discuss this and resolve this matter but unfortunately, you were not available. I have left a voice message for you to call me. Concerning the size, I am wondering if an incorrect size label has been added to the garment. Look forward to hearing from you shortly. Kind regards. Tonia

Posted 2 years ago

“Supposed to arrive a day before i was travelling & arrived the day afteer i left. They Will be going to the charity shop”

Helpful Report

Posted 2 years ago

Hi Bruce We are sorry to hear the items arrived later than expected. Our customer service team have tried to call you to discuss your order. You may return the items to us for a refund rather than taking the items to the charity shop. If you could call our customer service team on 0113 237 9010 they will be able to advise how to return these to us. Kind regards. Tonia

Posted 2 years ago

“I have bought a few of the same style and size of tunics from yourselves, but the cuts are different and sizing, and the colour keeps running when washed several times”

Helpful Report

Posted 2 years ago

Hi Kim Sorry to hear the colour is running, I can see you have purchased a red Belle tunic. I will give you a call to discuss further to enable us to resolve this issue for you. Tonia

Posted 2 years ago

“Too small”

Helpful Report

Posted 2 years ago

Sorry to hear that, I can see you purchased the navy Wish tunic. We are more than happy to exchange this for a different size should you wish to return this to us. Kind regards. Tonia

Posted 2 years ago

“Garment ok but very small fitting. Find this with most so went up one size and still very small”

Helpful Report

Posted 2 years ago

Hi Christine I am sorry to hear that the garment was not suitable. I have tried calling but was unable to reach you. It would be great if I could discuss this further with you so if you have a couple of minutes, please can you call us on 0113 2379010. Kind Regards Laura

Posted 2 years ago

“Cannot recommend it.Very bad trousers and return not free”

Helpful Report

Posted 2 years ago

Hi We are sorry to hear you are not happy with the trousers you purchased, you may return these to us for a refund or exchange. With regard to free returns, it isn't something we offer at the minute, however, as a company we are always looking at ways to improve the customer service experience. If there is anything else we can help with, please don't hesitate to contact our customer service team on 0113 237 9010. Kind regards. Tonia

Posted 2 years ago

“These were very poor. They say that they are anti-fog but steamed up as soon as you put them on. Very disappointed”

Helpful Report

Posted 2 years ago

Hi I am sorry to hear that you are not happy with your purchase. I have tried calling but I was unable to reach you. If you have a spare couple of minutes, please can you call us on 0113 2379010 and hopefully we can resolve this for you. Kind Regards Laura

Posted 2 years ago

“I am happy with the customer service received with returning my uniform.”

Helpful Report

Posted 2 years ago

Hi Ashley Nice to speak to you earlier today. To confirm we have received the refused parcel and the money has been refunded back to your card this afternoon. This can take 3 - 5 working days to show as a credit in your account. I am really pleased we resolved the issue for you and if there is anything else we can assist with, please do not hesitate to contact us. Have a lovely weekend. Tonia

Posted 2 years ago

“very disappointed:( my order arrived with delay, the quality and fit was poor and return was complicated. I had to fill in a form with my address and bank details...and I had to pay for both delivery and return myself??!! I shop online all the time from many different retails but NEVER had to pay for both delivery and return myself.. This company is such a rip off.”

Helpful Report

Posted 2 years ago

Hi Mina I am sorry to hear that you are disappointed with your tunic. I can see you placed your order on the 18th September and it was dispatched on the 23rd September. 3-5 delivery is from the date of dispatch so apologies for any miss communication. We currently do not offer free returns or exchanges but this is something we are hoping to look into in the near future. Regards Laura

Posted 2 years ago

“Asked for a size uk8 as I’m small made and got sent a 38 which looks like a 5 man tent on me , the tunic itself was lovely tho pitty it’s just lying there going to waste.”

Helpful Report

Posted 2 years ago

Hi Nicola, thank you for your feedback... looking at your order here I can see you ordered a size 32 tunic? If this is not what you intended to order and you actually needed a size 8, please send this back to us using your returns form and we can happily replace this for you. If you need any further assistance, please call us on 0113 237 9024. Thank you, Jenna x

Posted 2 years ago

“Crikey where to start!!! Placed order on the 2nd July it’s now the 17th still not receive my order. I contacted on Monday to which the they dispatched my order or so they said. Now Saturday and still not arrived. No tracking number nothing…! Very disappointed with the service and will be contacting my bank on Monday. Needed uniform for the new starters and this is costing me money! Really unhappy and no I definitely wouldn’t recommend this company. Hopeless and dysfunctional”

Helpful Report

Posted 2 years ago

Hello Emma, oh no! This is not what we want to hear... I've tried to contact you but have had no reply... Can you please share your order number with me so that I can look into this? I would like to make sure we put this right for you asap! Please let me know and I will look into this for you right away. Many thanks, Jenna x

Posted 2 years ago

“I have ordered a tunic, on the 11th of June, and it’s 6th of July and still heard nothing about my tunic. Think after waiting for over 3 weeks they would contact me about my tunic. Send them an email last weak and heard nothing. Hope they will eventually get back to me but I still think it’s ridiculous that they still haven’t contacted me when I paid for the delivery.”

Helpful Report

Posted 2 years ago

Hi Kasia, Thank you for calling me back. It was lovely to speak to you. Thankfully we could sort out the issue with you. The replacement tunic is on the way and as I mentioned to you it should be with you in the next 48 working hours. If there is anything else I can help with don't hesitate to contact me! :) Congratulations again on the little surprise and wish you all the best ! -Patricia x

Posted 2 years ago

Salonwear Direct is rated 4.2 based on 784 reviews