Salonwear Direct Reviews

Name: Salonwear Direct
Address: 14 Buslingthorpe Green, Meanwood, Leeds
Rating: 4.23

4.2 Rating 784 Reviews

79 %

of reviewers recommend Salonwear Direct

4.2

Based on 784 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

+44(0) 113 237 9010

Email:

info@salonweardirect.co.uk

Location:

14 Buslingthorpe Green, Meanwood
Leeds
LS7 2HG

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Salonwear Direct 5 star review on 27th March 2023

Angelika Cholewinska

Salonwear Direct 5 star review on 24th June 2022

Anonymous

Salonwear Direct 5 star review on 22nd March 2021

Dave Harper

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still yet to receive my order it’s been over a week... If someone could contact me Order ref”

Helpful Report

Posted 3 years ago

Hi Ashleigh I can see you placed your order on the 25th August and now it has been cancelled. Due to the current pandemic, items ordered from our suppliers are taking a little longer to arrive than they normally would, for which I do apologise. If you would like to discuss this further, please do not hesitate to contact us. Kind regards. Tonia

Posted 3 years ago

“Took them a month to dispatch 5 sweatshirts don’t think this is a company to use for reliability”

Helpful Report

Posted 3 years ago

Hi , thank you for your review. Would you be able to contact me direct, tonia@salonweardirect.co.uk so I can have the opportunity to look into why your order took so long for you to receive, as this is not our normal service. Look forward to hearing from you. Tonia

Posted 3 years ago

“Placed a order 30th June,still haven't received it, emailed them twice no response,rang them today 3times told number not regonzied,if I don't hear with next 24hours will stop payment.”

Helpful Report

Posted 3 years ago

Hi Michelle, Thank you for your review. I apologise that you have received a poor service and have not been able to get in to contact with us. I have passed your details on to our customer service team who will be getting in touch with you via email. Please check your junk/spam inbox if you have not heard anything within 24hours. Kind regards, Salonwear direct

Posted 3 years ago

“Paid for next day delivery on Thursday 4th June...still not received anything. I appreciate we have a pandemic but why charge for and offer an express service if it’s not possible?”

Helpful Report

Posted 3 years ago

Morning Yvonne Sorry for the late reply, I do hope you have received your order now, if not please could you let me have your order number so I can look into this for you. Kind regards. Tonia

Posted 3 years ago

“I bought a tunic May 10th and am still yet to receive my order. I did not receive a confirmation email and despite attempting to contact the company, I have received no return correspondence”

Helpful Report

Posted 3 years ago

Hi I am sorry to hear you haven't received your order, could you provide your order number so I can look into this for you? Kind regards. Tonia

Posted 3 years ago

“Would give 0 stars if I could been waiting 2 weeks for a delivery! Terrible correspondence”

Helpful Report

Posted 4 years ago

Hi I am sorry for the delay in replying to your post, hoping now you have received everything you ordered. If you still do need assistance, please do not heistate to contact us on 0113 237 9020. Kind regards. Tonia

Posted 3 years ago

“I placed an order a week ago today and I haven’t received a confirmation email or anything but the money is taken out of my account.I also messaged regarding my order and I’ve been completely ignored!can someone tell me if you received my order and if was dispatched?my order no is 200049598 Thanks”

Helpful Report

Posted 4 years ago

“I have ordered a tunic from your website a week ago today,i haven’t received a confirmation email or anything but the money has been taken from my account!i also messaged you and I have got no reply!can someone tell me if my order has been received and dispatched or what’s going on? My order no is 200049598 Thanks”

Helpful Report

Posted 4 years ago

“No happy with my purchase, bad material, doesn’t fit, short in length. I will be returning for a refund!”

Helpful Report

Posted 4 years ago

“Absolutely poor. Took my money & got nothing!! Been trying to contact & being ignored! Taking it through PayPal as they have no customer service!! Do not order!!”

Helpful Report

Posted 4 years ago

Hi Thank you for your review, I sincerely do apologise for the delay, this is due to stock taking and the Christmas holidays. Our website does say orders will be dispatched on the 6th January. If you could contact me on 0113 237 9024 I will look into your order and see if I can dispatch this earlier than Monday for you. Kind regards. Tonia

Posted 4 years ago

“Paid for express delivery and it took over 12 days to be delivered was lied too twice over email and on the phone until they mysteriously found the product I wanted hiding on the shelves won’t use this company ever again and will be passing on the bad word to all the other people I know that buy tunics kind regards”

Helpful Report

Posted 4 years ago

Thank you for your review. We're sorry that you have had issues with our service. We will look in to this and improve for the future. Kind regards, Salonwear Direct

Posted 4 years ago

“Asked to make a review when I have not received the order, been tracing up when I will receive it and being told it's on its way!!! Been waiting over 3 weeks??”

Helpful Report

Posted 4 years ago

Thank you for your review. We're sorry to hear about the service you have received. I have checked your order and it was dispatched on 09/09/19. From that date Royal Mail would have attempted delivery 3-5 working days after. If you have not yet received your order it is highly likely that Royal Mail are holding your package for collection as they may have attempted delivery when no-one was at the address. They should have left an attempted delivery card in your letter box but if they did not then that is out of our hands. Royal Mail hold packages for 18 working days before returning them back to the sender. I'd recommend going to your local Royal Mail collection point, with ID, and seeing if your package is there. If you would like further information please don't hesitate to contact our customer service team via email to customerservices@salonweardirect.co.uk Kind regards, Salonwear Direct

Posted 4 years ago

“Poor service Sent wrong item and took a long time to replace with the correct items Will never order again from salonwear direct”

Helpful Report

Posted 4 years ago

We're sorry to hear about the issues you had in regards to your uniform and our service. Feel free to contact our customer service team to customerservices@salonweardirect.co.uk and we'll be happy to provide a discount for your next purchase if you like. Kind regards, Salonwear Direct

Posted 4 years ago

“Sizes are way too small I’m normally size 16 but have to get size 22 in your tunics x”

Helpful Report

Posted 4 years ago

We're sorry to hear about the issues you've had with our sizing. You can contact our customer service team for further assistance in regards to this issue. Kind regards, Salonwear Direct

Posted 4 years ago

“Still haven't received my order.”

Helpful Report

Posted 4 years ago

Hi Kirsty I am sorry to hear you havenet received your order yet, could you give me your order number so I can look into this for you please. Thanks. Tonia

Posted 4 years ago

“I bought two uniforms tunic however the fit is not what was expected. I was unable to return these products as the line is discontinued. So I have two uniform tops that cannot be worn.”

Helpful Report

Posted 4 years ago

Thank you for your review. We always like to take on board any feedback from our customers. It does state on our website that sale items are discontinued and therefore non-returnable. If you would like to provide us with more information in regards to your order and how the issue can be addressed please contact our customer service team via email to customerservices@salonweardirect.co.uk Kind regards, Salonwear Direct

Posted 4 years ago

“Website order form isn't working, date of delivery dates don't match up with express 1-2 days. Says dispatch in 4 days and then delivery in 5 days. No reply from my messages yet and telephone number call, blank on other end but taking my call and charged for it. Im assuming this is a fraudulent company that could possibly be Stealing peoples money and information.”

Helpful Report

Posted 5 years ago

Thank you for your email. I want to assure you we are not a fraudulent company that is stealing money from people. If you could provide more details with regard to your order number, name, telephone number etc, I will be able to look into this for you and give you a call. Also can you confirm which telephone number you are ringing. You can call me on 0113 237 9020 to discuss further should you wish to do so. Our website does clearly provide estimated dispatch and delivery dates at the checkout. We do have stock held in our main warehouse which we have to call in, however, this is included in our lead times. Look forward to hearing from you. Regards. Tonia

Posted 5 years ago

“Just trying to find out where my order is and what email address I should be looking for, for confirmation email. Money was taken from my account March 26. Phone number not working. Have sent message - pls advise Salonwear Direct.”

Helpful Report

Posted 5 years ago

Thank you for your review. Please could you confirm which telephone number you are ringing so we can test this? Hopefully you will have received your order now, if you still need assistance please contact customer services on 0113 237 9020. Regards. Tonia

Posted 5 years ago

“Wasn’t happy with any of the uniform the white tunic was more like a butcher uniform the pink colour is more like purple and the black tunic looks like a tablecloth material”

Helpful Report

Posted 5 years ago

Hi Sorry to hear you are unhappy with the choice of uniform - do you have your order number so I can look at the items you have ordered?

Posted 5 years ago

“I havent receive my item, and you keep ignoring my messages, where is my item?”

Helpful Report

Posted 5 years ago

Hi I am sure we are not ignoring your emails. Please can you confirm which email address you are emailing and then I can check this for you. Do you also have your order number please? Regards. Tonia

Posted 5 years ago

Salonwear Direct is rated 4.2 based on 784 reviews