Salonwear Direct Reviews

Name: Salonwear Direct
Address: 14 Buslingthorpe Green, Meanwood, Leeds
Rating: 4.23

4.2 Rating 784 Reviews

79 %

of reviewers recommend Salonwear Direct

4.2

Based on 784 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

+44(0) 113 237 9010

Email:

info@salonweardirect.co.uk

Location:

14 Buslingthorpe Green, Meanwood
Leeds
LS7 2HG

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Salonwear Direct 5 star review on 27th March 2023

Angelika Cholewinska

Salonwear Direct 5 star review on 24th June 2022

Anonymous

Salonwear Direct 5 star review on 22nd March 2021

Dave Harper

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shame their not longer in length, you would sell more.”

Helpful Report

Posted 2 years ago

Hi I am unsure which item you purchased but we do sell the Finesse/Sasha tunic which is approxomately 33" in length. If you would like to discuss this further, please feel free to contact our cusotmer service team - customerservices@salonweardirect.co.uk Kind regards. Tonia

Posted 2 years ago

“I still haven’t received my parcel and have contacted yous”

Helpful Report

Posted 2 years ago

Hi Nicola I am sorry you have not yet received your order. I have had a look at the notes on our system and can see that one of our team have been in touch to inform you that the parcel was lost in transit with the international courier. I can confirm that a replacement order has been processed for you and will be dispatched in the next 24 hours. Kind Regards Laura

Posted 2 years ago

“Out of stock I have to wait for 2 months ☹️”

Helpful Report

Posted 2 years ago

Hi Houda I am sorry the tunics you ordered are now out of stock. We have been experiencing high volume of orders. Our customer service team would be more than happy to help you find an alternative option. If you do require this, please email us at customerservices@salonweardirect.co.uk. Kind Regards Laura

Posted 2 years ago

“Horrible service. I really love your products but it’s impossible to buy from you guys! Prodoucts are always out of stock. You ship to the wrong address. Super long waiting to receive any package.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. Unfortunately we are experiencing some delays with International deliveries at customs due to Brexit. With regards to stock, we do have options where we can arrange stock holding agreements if this is something you would be interested in. If you would like to discuss this further, please email us at orders@salonweardirect.co.uk or you can call us on +44 113 2379024. Kind Regards Laura

Posted 2 years ago

“Not impressed. Delay with my order. Missed to send in my sample on time due to delay”

Helpful Report

Posted 3 years ago

“My order never came and I want a refund! order no. GB438279471”

Helpful Report

Posted 3 years ago

“Not good at all my white tunic was an off white and they come up way too small but to send back is £4.99 what a rip-off won’t be using again”

Helpful Report

Posted 3 years ago

“Not true to size even went up a size and still too small, happened to my class mates also. Will not be ordering again, also had to pay for postage back which was almost as much as the item itself x”

Helpful Report

Posted 3 years ago

“I ordered a top in plenty of time for an exam that I needed the new top for. Paid the express delivery date.. No top. Emailed and they hadn't received my order despite a confirmation slip to say has been paid up and express delivery date specified. Disappointed as I would've ordered from another firm had I known their postal service was dreadful.”

Helpful Report

Posted 3 years ago

“Avoid this company at all costs! They are not reputable.. I ordered first time paid express delivery, received an email stating my delivery is not being dispatched due to technical issues. I called customer services twice - there customer service department is one girl that calls herself a receptionist, Leanne. She has no access to personal or order details, just takes messages for call backs. I’ve not received a call back in a week. I’ve emailed 20 times to be dealt with one person called Patrica the email is not company stamped. I immediately cancelled the order and requested a refund. However the order has finally arrived and they want me to return it at my own cost! I requested a paid postage return label they sent me a link... I don’t have a working printer!! I’m absolutely disgusted this company is withholding my money and the manager is too busy to talk to me because they have technical issues. I have ordered many professional tunics for 20 years and I have never come across such low level customer service. They seem like it’s two people working from from a dodgy warehouse. The quality of the garment also sucks!! Recommendation lebeeby for actual quality and customer service. I chose this one off company as they were cheap like the budgie! Never again!”

Helpful Report

Posted 3 years ago

Hi I am sorry to hear you haven't had a very good customer experience whilst shopping with us on this occasion. I can assure you we are a reputable company and over the last week we have been having technical issues. I will call you to discuss this and to see how we can resolve the issue for you shortly. Tonia

Posted 3 years ago

Hi Nice to speak to you a few minutes ago, I am pleased we managed to resolve your issue. If there is anything else I can help with, please do not hesitate to contact me. Kind regards. Tonia

Posted 3 years ago

“Item arrived to late when I paid for the fast shipping, customer services very rude when notified them of this. Also returned the item as no longer needed and no refund issued and it has been 2 weeks Disgusting, do not order from this company. Avoid avoid”

Helpful Report

Posted 3 years ago

“I have not received my items yet so not in a position to review.”

Helpful Report

Posted 3 years ago

“Thought I was getting a scarf the material was very short and flimsy looked more like a tie back for a curtain very disappointed. And it be charged £4 postage for such a flimsy bit if material its shocking”

Helpful Report

Posted 3 years ago

Hi Donna Thank you for your feedback. I am sorry to hear that you are not happy with the scarf you ordered. You are welcome to return it back to us for a refund or exchange. Regards Laura

Posted 3 years ago

“Worst company ever, AVOID! I purchased some scrubs from their website based on the picture advertised, as you do with everything you purchase online. When they arrived they were completely different to the picture on their website and such bad quality for what I paid for them. I had already overpaid for shipping and as it was a fault on their part I wanted them to pay for me to ship them back as they offer prepaid postage labels when they are at fault. I emailed them, no reply. It had been 2 days and they only offer a 14 day returns so I used their online chat on the website, the person I spoke to was rude, unprofessional, insulting and had no idea how to do her job. After them lying to me, I eventually got the prepaid postage label after having to threaten legal action. No apology or anything when they realised they were in the wrong. Have finally been refunded but not in full! Scam website, go elsewhere, have kept a third of my money.”

Helpful Report

Posted 3 years ago

“Order work trousers not the right navy the picture said im 5ft2 they would fit a giant. poor quality. The returns policy is horrendous so much so the trousers are in the bin....won't be shopping here again”

Helpful Report

Posted 3 years ago

I am sorry to hear that you were unhappy with your trousers. I have sent an email to you but also wanted to reply on here in case you haven't received it. We would have been happy to exchange them for you. If you would like to discuss this further, please call us 0113 2379010. Regards Laura

Posted 3 years ago

“Not received my purchase yet and yet to receive a dispatch email”

Helpful Report

Posted 3 years ago

Hi, I can see your Icon tunic in slate grey was dispatched today by Royal Mail standard post so you should receive this in the next couple of days. If you do need anything please don't hesitate to contact us and we will be more than willing to assist. Have a nice weekend. Tonia

Posted 3 years ago

“Utterly ridiculous I ordered uniform in August and chose to pay more for the express delivery. After emailing customer services to say I hadn't heard anything well over a week later I was told there was a delay but I would be refunded my delivery charge. I am still waiting for the uniform and the refund. Yes there is a pandemic but if you cant fulfil orders you shouldn't advertise "Express delivery" and there should be communication telling the customers what is going on.”

Helpful Report

Posted 3 years ago

Hi, I am sorry to hear you have not received a great experience shopping with us, are you able to provide your order number so I can look into this for you and call you to discuss? Thanks. Tonia

Posted 3 years ago

“Ordered 2 tunics in June 2020. Still waiting for them. Not very happy as my uniform needs to be replaced. I only ordered from here because they had the bigger size.”

Helpful Report

Posted 3 years ago

Hi, I am really sorry to hear that you have not yet received your order. Please email me on emma@salonweardirect.co.uk and I will get this resolved for you as soon as possible. Kind regards, Emma

Posted 3 years ago

“I have ordered my uniform and the end of July I have not heard anything from us and my college starts next Wednesday”

Helpful Report

Posted 3 years ago

HI Annalise I am sorry to hear you haven't received your order. I have asked Patrycja to look into this tomorrow and contact you with an explanation as to why your order hasn't reached you yet. If there is anything else I can help with, please let me know. Kind regards. Tonia

Posted 3 years ago

“Ordered 19th August still not arrived despite numerous phone calls so my daughter has no school trousers to return to school with. No contact told 2 different postage times on phone calls where I had to chase them”

Helpful Report

Posted 3 years ago

Hi I am sorry to hear your daughter has not received her trousers, would you be able to provide your order number so I can look into this and update you? Kind regards. Tonia

Posted 3 years ago

Salonwear Direct is rated 4.2 based on 784 reviews