Salonwear Direct Reviews

Name: Salonwear Direct
Address: 14 Buslingthorpe Green, Meanwood, Leeds
Rating: 4.23

4.2 Rating 784 Reviews

79 %

of reviewers recommend Salonwear Direct

4.2

Based on 784 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

+44(0) 113 237 9010

Email:

info@salonweardirect.co.uk

Location:

14 Buslingthorpe Green, Meanwood
Leeds
LS7 2HG

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Salonwear Direct 5 star review on 27th March 2023

Angelika Cholewinska

Salonwear Direct 5 star review on 24th June 2022

Anonymous

Salonwear Direct 5 star review on 22nd March 2021

Dave Harper

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Emails every other day with the same products. Do you even follow GDPR regulations?”

Helpful Report

Posted 5 years ago

Thanks for your feedback - every email we send has the option to unsubscribe. All customers are given the choice whether to receive our offers or not.

Posted 5 years ago

“Not received item customer service not great and still not received email confirmation after asking 4 times”

Helpful Report

Posted 6 years ago

“Having received by items very fast, within 48 hrs, I had to call customer service to mention an issue regarding the delivery with minor damage. Becca took my call and within two minutes had very professionally and efficiently resolved the matter, above and beyond my expectations. Outstanding customer service from a highly recommended company. Thank you.”

Helpful Report

Posted 1 year ago

Thank you so much, Alastair. We'll pass your kind words on to Becca who'll be so happy to know she's helped!

Posted 1 year ago

“Hi , first time I've been charged for receiving and returning goods won't use this site again.”

Helpful Report

Posted 2 years ago

“Crikey where to start!!! Placed order on the 2nd July it’s now the 17th still not receive my order. I contacted on Monday to which the they dispatched my order or so they said. Now Saturday and still not arrived. No tracking number nothing…! Very disappointed with the service and will be contacting my bank on Monday. Needed uniform for the new starters and this is costing me money! Really unhappy and no I definitely wouldn’t recommend this company. Hopeless and dysfunctional”

Helpful Report

Posted 2 years ago

Hello Emma, oh no! This is not what we want to hear... I've tried to contact you but have had no reply... Can you please share your order number with me so that I can look into this? I would like to make sure we put this right for you asap! Please let me know and I will look into this for you right away. Many thanks, Jenna x

Posted 2 years ago

“Avoid this company at all costs! They are not reputable.. I ordered first time paid express delivery, received an email stating my delivery is not being dispatched due to technical issues. I called customer services twice - there customer service department is one girl that calls herself a receptionist, Leanne. She has no access to personal or order details, just takes messages for call backs. I’ve not received a call back in a week. I’ve emailed 20 times to be dealt with one person called Patrica the email is not company stamped. I immediately cancelled the order and requested a refund. However the order has finally arrived and they want me to return it at my own cost! I requested a paid postage return label they sent me a link... I don’t have a working printer!! I’m absolutely disgusted this company is withholding my money and the manager is too busy to talk to me because they have technical issues. I have ordered many professional tunics for 20 years and I have never come across such low level customer service. They seem like it’s two people working from from a dodgy warehouse. The quality of the garment also sucks!! Recommendation lebeeby for actual quality and customer service. I chose this one off company as they were cheap like the budgie! Never again!”

Helpful Report

Posted 3 years ago

Hi I am sorry to hear you haven't had a very good customer experience whilst shopping with us on this occasion. I can assure you we are a reputable company and over the last week we have been having technical issues. I will call you to discuss this and to see how we can resolve the issue for you shortly. Tonia

Posted 3 years ago

Hi Nice to speak to you a few minutes ago, I am pleased we managed to resolve your issue. If there is anything else I can help with, please do not hesitate to contact me. Kind regards. Tonia

Posted 3 years ago

“Item arrived to late when I paid for the fast shipping, customer services very rude when notified them of this. Also returned the item as no longer needed and no refund issued and it has been 2 weeks Disgusting, do not order from this company. Avoid avoid”

Helpful Report

Posted 3 years ago

“I must say I have ordered many times before and love the Belle tunic. I have always ordered a size 10 as I am a size 10 but had to return and order a 12 then return snd order a 14 ! Two lots of return postage . What has happened to sizing?”

Helpful Report

Posted 3 years ago

“Quick service and delivery. Good value.”

Helpful Report

Posted 3 years ago

“Thought I was getting a scarf the material was very short and flimsy looked more like a tie back for a curtain very disappointed. And it be charged £4 postage for such a flimsy bit if material its shocking”

Helpful Report

Posted 3 years ago

Hi Donna Thank you for your feedback. I am sorry to hear that you are not happy with the scarf you ordered. You are welcome to return it back to us for a refund or exchange. Regards Laura

Posted 3 years ago

“I have purchased tunics (I have 4) from this company and they are very comfy the sizing is good although I did have to go up a size. They are very good slur for money and are the only firm I can find that cater for the larger lady in the UK plenty of American companies do cater for us but you pay through the nose for p&p. I very highly recommended Salonwear direct. I am a dog groomer”

Helpful Report

Posted 3 years ago

“Worst company ever, AVOID! I purchased some scrubs from their website based on the picture advertised, as you do with everything you purchase online. When they arrived they were completely different to the picture on their website and such bad quality for what I paid for them. I had already overpaid for shipping and as it was a fault on their part I wanted them to pay for me to ship them back as they offer prepaid postage labels when they are at fault. I emailed them, no reply. It had been 2 days and they only offer a 14 day returns so I used their online chat on the website, the person I spoke to was rude, unprofessional, insulting and had no idea how to do her job. After them lying to me, I eventually got the prepaid postage label after having to threaten legal action. No apology or anything when they realised they were in the wrong. Have finally been refunded but not in full! Scam website, go elsewhere, have kept a third of my money.”

Helpful Report

Posted 3 years ago

“Oliver was extremely nice & helpful, he helped me get my issue sorted with no hassle. 10/10 customer service thank you! x”

Helpful Report

Posted 3 years ago

Thanks Emma for leaving your review. Really happy to hear Oliver was really helpful and helped you resolve your issue. Let us know if there is anything else we can assist with. Tonia

Posted 3 years ago

“Love my tunic so professional and smart. Perfect fit and very comfortable, lovely fabric. I am really impressed and will definitely place orders in the future. Thank you”

Helpful Report

Posted 3 years ago

Thanks Natalie for taking the time to leave your review. Lovely to hear you are pleased with your purchase. If you do need anything else in the future just let us know as we are always here to help you. Enjoy your day. Tonia

Posted 3 years ago

“I ordered wrong colour tunic. Spoke to Trisha? I Think , she changed it for me and made sure that I got it in time for start of my college. Thank you so much ! So happy with the quality!!!”

Helpful Report

Posted 3 years ago

Hi thank you for your review. So happy to hear you managed to get your issue resolved quickly. Good luck with you college course and if you need anything else please do not hesitate to contact us. Tonia

Posted 3 years ago

“I have not recieved my order as yet but the customer service, namely Tonia, is excellent. Tonia went over and above customer service as she noted that the material for 2 items i purchased to be worn together did not match although had the same colour, and admended my order so my salon wear would match. Very appreciated and grateful of the help. Will buy from Salonwear again for sure.”

Helpful Report

Posted 3 years ago

Hi Alison,thank you for taking the time to write your review and for ordering with us:) We're extremely happy that you are pleased with our service and hope you order again with us in the future! Kind regards, Cara

Posted 3 years ago

“Tunics fit for purpose comfortable and elegant - Just increased staff team and decided to stick with our original uniform as so good”

Helpful Report

Posted 4 years ago

Thank you for your 5* review. We're glad you like your uniform and are looking to purchase more for oyur team. Feel free to like us on Facebook or follow us on Instagram to keep up to date on trends, news and offer. https://instagram.com/salonweardirect/ https://www.facebook.com/Salonwear/ Kind regards, Salonwear Direct

Posted 4 years ago

“Yes, I brought a top and dress. The top is lovely but the zip on the dress isn't working veryou well. I have emailed to ask for an address of where to send it back too. And I've heard nothing. I'd be grateful if someone could contained so we can swop it for another dress with the same zip & material as my top please. Kindest Regards Sarita Huett Hessle Spa & Beauty”

Helpful Report

Posted 5 years ago

Hi I am sorry you have received an item that appears to have a faulty zip and the fact you haven't received a reply from the email you recently sent. Please can you email myself, tonia@salonweardirect.co.uk and I will ensure this issue is dealt with and resolved asap. If you could also provide the email address you emailed I will look into this to see why you didn't receive a reply. Regards. Tonia

Posted 5 years ago

“Was not impressed with the fit and material. Was even more disappointed at the £6.50 return fee that I had to pay.”

Helpful Report

Posted 6 years ago

“Unfortunately I have had to send my order back due to size issue. Awaiting a refund. Disappointed by the size guide to help you order. Tunics looked & felt good quality.”

Helpful Report

Posted 6 years ago

Salonwear Direct is rated 4.2 based on 784 reviews