Samsung have a Customer Happiness Grade of E. Customers love their customer service but are unhappy with their returns process and refunds.
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At checkout the price had increased a further £50 and then discounted 20% to portray giving you more of a discount then you are.
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- Clarke
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Call and now the price is $319.
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- Vincent
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The ONE workshop that did venture to repair an item, quoted outrages price and expected 8-12 weeks (3 months!!) delay in acquiring spare parts from Samsung.
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- Paul Skomski
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I received compensation for this review but the review is my own”.* I bought the Samsung induction range, it is a beautiful stove and works fantastic. Dry fast delivery.
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- SUSAN KUPERMAN
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The problem I have is they take no control, responsibility or accountability for delivery, and apparently they use the cheapest guys in town.
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- Craig
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“I bought the Samsung galaxy F41 a months ago now and it has been great. First of all the price was amazing and the delivery was also a week before estimated so that is always a bonus.
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- Anonymous
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They said that it was escalated multiple times to the back end of returns and finance (what a joke).
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- Adam Neal
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As soon as this watch returns repaired (whether this side of Christmas) is anyone's guess it's going on ebay.
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- Anonymous
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Would stand about 1m high and very heavy to move! I searched customer returns policy soon after receiving and the ONLY information showing after a couple of variations related to mobile phones.
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- Nicole
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How is that convenience???
Refuse to refund or replace handset and left with a phone that doesn't work.
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- Edd
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They promised a full refund, came and took my television and no refund.
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- Anonymous
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Despite their acknowledged fault, they have adamantly refused to offer a replacement or refund.
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- Anonymous
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We had a problem with TV we purchased 12/22. Customer service was the best. Appointment was set up and technician was knowledgeable and professional. Lorenzo was able to diagnose our problem quickly and made us very happy customers. Kudos to Samsung and HOME SERVICE NETWORK,Rochester,NY. Keep up the good work. It is so nice to deal with company that stands behind their products.
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- Carol Norman
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I've spent the last 3 days dealing with xbox live issues, my girlfriends phone keeps needing to be reset to factory settings for multiple reasons(not Samsung), and I gave up on xbox and plugged in my ps5 and it had service issues for over an hour.
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- Anonymous
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I am immensely grateful for the exceptional service provided by the Samsung service centre at Plaza Singapura by Mahirah.
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- Anonymous
