Samsung Reviews

1.2 Rating 4,742 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

How can I contact Samsung? How quickly does Samsung resolve customer queries?

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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

How do I contact Samsung?

Helpful Report

(1 day ago)

You can contact Samsung by Telephone, Email and Live Chat.

Helpful Report

(1 day ago)

76.35%

Industry Average

“ The service engineer Moorthy who came for the service of the washing machine was very courteous and prompt. He knew exactly what had to be done and did a great job. His service is highly appreciated ”

- S M Jayadevan

“ I'm a hard person to deal with when done wrong, my expectation of quality customer service is extremely high and Samsung exceeded my expectations with respect, Ss showed me they truly care about satisfying their customers. ”

- Sheryle L.

“ Good service ”

- Anonymous

Samsung Reviews

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Customer Service - Good