Samsung Reviews

1.2 Rating 4,604 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Samsung deliver? How long does Samsung take to deliver? Does Samsung deliver on time? How is accuracy and good condition of items delivered by Samsung?

Returns

How is Samsung returns process?

Customer Service

How can I contact Samsung? How quickly does Samsung resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Samsung.

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

How do I contact Samsung?

Helpful Report

(1 week ago)

You can contact Samsung by Telephone, Email and Live Chat.

Helpful Report

(1 week ago)

79.96%

Industry Average

“ And the customer service department of Samsung sucks. ”

- Devorah Foster

“ I recently had the pleasure of enjoying the service of CLOUDPHONECLONE and I must say that they exceeded my expectations In every way. ”

- Patrick Ortego

“ Samsung delivery team today, particularly with drivers Carlos Arenas and Luis Santos from truck 64. They were exceptionally trustworthy and honest, displaying a high level of professionalism. Not only did they handle everything efficiently, but they also took the time to educate us on various aspects of the delivery and product setup. Their patience with our numerous questions was greatly appreciated. They even made a point to be accommodating around our family, kids, and pets. Their commitment to ensuring our complete satisfaction truly set them apart. A top-notch team that genuinely values customer service! ”

- Danielle M. Newcomer

Samsung Reviews

Customer Service - Good