Samsung Reviews

1.2 Rating 4,712 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,712 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

How do I contact Samsung?

Helpful Report

(1 week ago)

You can contact Samsung by Telephone, Email and Live Chat.

Helpful Report

(1 week ago)

78.27%

Industry Average

“ I'm a hard person to deal with when done wrong, my expectation of quality customer service is extremely high and Samsung exceeded my expectations with respect, Ss showed me they truly care about satisfying their customers. ”

- Sheryle L.

“ Good service ”

- Anonymous

“ Vincent demonstrated excellent sales service. A highly service oriented staff. Well done n we greatly appreciate your assistance! ”

- Anonymous

Samsung Reviews

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Location:

Customer Service - Good