Samsung Reviews

1.2 Rating 4,712 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,712 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

How quickly does Samsung resolve customer queries?

Helpful Report

(1 week ago)

Greater than 53% of reviewers feedback is Samsung takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

78.27%

Industry Average

“ And the customer service department of Samsung sucks. ”

- Devorah Foster

“ I recently had the pleasure of enjoying the service of CLOUDPHONECLONE and I must say that they exceeded my expectations In every way. ”

- Patrick Ortego

“ Samsung delivery team today, particularly with drivers Carlos Arenas and Luis Santos from truck 64. They were exceptionally trustworthy and honest, displaying a high level of professionalism. Not only did they handle everything efficiently, but they also took the time to educate us on various aspects of the delivery and product setup. Their patience with our numerous questions was greatly appreciated. They even made a point to be accommodating around our family, kids, and pets. Their commitment to ensuring our complete satisfaction truly set them apart. A top-notch team that genuinely values customer service! ”

- Danielle M. Newcomer

Samsung Reviews

Phone:

Email:

Location:

Customer Service - Good