Samsung Reviews

1.2 Rating 4,139 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,139 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Samsung deliver? How long does Samsung take to deliver? Does Samsung deliver on time? How is accuracy and good condition of items delivered by Samsung?

Returns

How is Samsung returns process?

Customer Service

How can I contact Samsung? How quickly does Samsung resolve customer queries?

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Ask a question and get answers from people who are customers of Samsung.

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

How does Samsung deliver?

Helpful Report

(5 days ago)

Samsung delivers items by Courier.

Helpful Report

(5 days ago)

64.14%

Industry Average

“ I bought the Samsung galaxy tab s6 lite lte a few months ago now and it has been great. First of all the price was amazing for a 10.1 inch tablet with a stylus (S pen) included at just £400 for the lte model. the delivery was also a week before estimated so that is always a bonus but I did preorder. ”

- Luca Murray

“ Purchase my new galaxy s20 through them , found that it was cheaper for me to get one from them, rather than from my mobile service provider . Great service and fast delivery. ”

- Colin wilkin

“ Purchased my Galaxy Note 8 direct from Samsung, quick service, fantastic product, quick delivery, will definitely buy again. ”

- Anonymous

Samsung Reviews

Delivery - Average