“It was very easy to order online. The parts were delivered on time. The only thing I would like to see is a little better packaging. A couple of the parts were dinged, not a big deal, but it shouldn't have happened. Other than that, fantastic experience.”
I'm terribly sorry about the delay in getting you your order. We usually ship custom-made hoses in 1 - 2 days. However, in this case, we ran into some unforeseen sourcing issues. This is not normal and we are working to fix this situation moving forward.
Did you request a change of address from someone here regarding your order? Our records indicate that we shipped to the exact address specified during the ordering process.
Please let us know if we missed anything so that we can make it right.