“Dreadful bank. Locked me out of my account and I spent 1 hour trying to get through to the number advised to me. I was then told that I needed to be transferred to the security department. Now waiting more than 30 minutes to speak to someone but I will probably be cut off.”
“My card got taken by an ATM and then money was taken fraudulently however Santander are refusing to refund my money and they want me to investigate and find the criminals and once I have given them everything they may refund my money.
They are basically saying that they are happy to take my money every month and use it to make money with but when I have an issue its my responsibility to find the criminals.
Santander are a cowboy bank and do not have any idea of how to treat customer so stay away if you value your money. if you are happy to receive no help when help is needed or if you are happy to wait for over 1 hour to speak to someone then Santander is the bank for you.
use any bank but Santander!!!!”
“I have a car loan with Santander bank , they are worst 😑 I made over 12 payments on the loan , and they don't even update the account, they said evey time I make a payment 3 months in advance, it going to the principal not the payment? Idk I think it's bank fraud”
“id give zero if i could its the most bizarre bank ive ever dealt with
you cant pay online or by phone cant get through to anyone no one knows what they are doing complete disaster”
“My card payment would not go through despite verifying it on the app. Very embarrassing as trying to pay a hotel bill. Have tried several times over the last week without success. Have been trying to speak to someone for 2 days but no answer even after holding for over an hour.”
“WAITED FOR 1hr 35mins TO GET CALL PUT THROUGH. DESPITE AMENDING MY DIRECT DEBIT INSTRUCTIONS TO TAKE THE MINIMUM THIS WAS IGNORED AND TOOK £500+ INSTEAD. SO IF YOU WANT TO CHANGE THE DIRECT DEBIT AMOUNT ONLINE APPARENTLY IT TAKES TWO CYCLES/MONTHS FOR THIS TO BE IMPLEMENTED. SANTANDER REFUSED TO RETURN THE OVERPAYMENT OR REMEDY THE SITUATION AND THE COMPLAINTS DEPARTMENT TOTALLY UNHELPFUL. I HAD COVID AND NO SICK PAY AND PHONING THEM IS AN LONG AND ARDUOUS TASK FOR WHICH THEY ARE UNREPENTANT. OBNOXIOUS PEOPLE = OBNOXIOUS COMPANY.”
“Santander are terrible! The customer service is unbelievably bad! My card was stolen yesterday and I need to dispute some payments - unfortunately there's no way to do this online. I've spent HOURS on hold (both days) and I still haven't got through to the right department. The most recent call I finally got through to someone on the main switchboard (because they don't give a direct number for the fraud/security dept??) and he put me in the queue for security, 1 hour and 35 minutes later I finally got through and they told me I was through to the wrong department (the helpdesk put me in the queue for bill fraud and i needed card fraud) so she had to put me back in the right queue. Definitely changing banks and very close to just giving up on having the payments investigated”
“Would give no stars if possible. Blocked my 87 year old, housebound mother's account following a mistake they made. Insisting she visits a branch to verify her ID despite having spoken to her on the telephone after being on hold for an hour and 40 minutes. Local branch closed in August last year so I will have to try and get her in a wheelchair after driving miles. On arrival at branch will be closing the account. Bank elsewhere. Rubbish bank and appalling customer service.”
“Lock you out at random, no explanation, but your payments on hold, try to get through to them a number of times as you have no choice at all apart from to call them, always on hold over an hour, then get put through to the correct department, then on hold again, then get cut off. And they hold your money and account hostage. Absolutely disgusting. Not recommended in the slightest.”
“Having spent the best part of 6 months getting my mortgage application ready due to being self employed, and having it agreed in principal. To being told I am ineligible due to the way I run my 25 year old business, on the day Santander have squandered millions is a bit ironic. I wonder if anyone in these banks have watched It's a Wonderful Life!”
“My dad banks with Santander it locked my dads bank account when his cheque book ran out we are still unable to pay the care home this has been going on for nearly a year my dad may well get kicked or taken to court this bank will not let close his account and move it else are I hate this bank it needs to close down as they are now keeping dads pension money”
“Worst bank in the UK!
38 minutes wasted on the phone to be told that my money could not be transferred from one account to another as there is no voice ID on my account. Yet money has been transferred twice before! Waste of space, waste of time. No empathy or understanding from the 2 people I spoke with. Rubbish bank. Zero STARS!
I am taking my custom elsewhere. Goodbye trash bank!!”
“Opened a non resident account and was not told they will charge €16 a month so the€50 I deposited will be gone and I will be overdrawn before I get back in march, so will probably have big charges to pay. I wouldn't have opened it untill march when I would need it if they had told me
Also Santander UK can't help me sort it out.”
“These drity bankers have to much power one drity bastred that works for them can ruin ur life in a split second and no talking 2 any of these drity bastreds who work for bank's I hate all bastreds that work for this drity Bank drity bastreds”
“horrible customer support . I tried transferring money and I have spent 3 hours on the phone, and my account is still not unblocked. Avoid at all costs. Will be closing my account and transferring all my money to a new bank as soon as I manage to unblock my account.”
“Santander are the worse loan company, I have ever had the mispleasure of dealing with. Last summer, I worked a lot of hours and had regular loans going out of my bank, I was surprised to receive a letter from santander that I have missed a couple of payments and coming up to my third payment, they are concerned when they will receive it. My partner contacted them and spoke to a lovely lady, she apologised and said there has been a glitch in the system, this fault has not been taking money out of customers accounts, not to worry, we can set up an affordable payment scheme to pay the money back, in the middle of setting up the payment scheme, the call unfortunately dropped, my partner rang back and the call was picked up by the rudest young man, he basically accused my partner of lying, he said, we do not offer payment schemes and we want the money back and we will charge you for late payments. My partner asked to speak to a manager, none was available, so we left it in the hands of this rude man to arrange a call back. We never got the call back.
I wrote a letter to the complaints department. Explained the situation and informed them that we both work long hours so email contact is preferred. I recieved an email and was told that was fine and can we give them the dates and time of the calls, we did. After a month, I recieved an email that they can do nothing unless we talk over the phone. Knowing that we can't, we left it. Even though they had all the details needed.
Now the fun begins.. I got contacted by DWF LAW santander debt management, I explained the situation to them and they informed me that santander do offer payment schemes, so the young man lied, they apologised but no further action was taken against the young man. Still charging me for their error. So an agreed payment scheme through DWF was set up.
Three weeks ago, I lost my job, I contacted DWF to inform them of the situation and I will be starting a new job soon, can they freeze November's month and go back to normal in December, as I don't get paid for a few weeks. Out of good will. Especially at Christmas, DWF informed me, that I can pay Novembers payment anytime in December, however, they want Decembers pay on time...??? So they want 2 months payment in December, £500 at the end of December?? I contacted them because I couldn't afford the payment for one month, I was told in the beginning that if I face financial difficulties, to contact them and they will do their best to help.. Is this really DWF, SANTANDER doing their best for me? Is this really helping me? I think not.”
“Absolutely dreadful customer service. Been on the phone for two hours and still waiting to unblock my account after trying to transfer money. Waiting to speak to the fraud person. 😠”
“As with many others, they blocked my account when I tried to make a payment. Unblocking it requires hours spent on the phone during which they ask you increasingly ludicrous questions. I previously mistyped my phone number into the app and when I phoned to fix it they asked me what the wrong number was!”
“This is the worst loan company I have ever dealt with. They do not care about their customers after two years of having a loan with them and asking for a small extension on one payment I was told no I do not recommend this company to anyone! Only 30 days is all I needed to catch my account up and I was told no and it was for serious medical reasons I was hospitalized with covid this is the most uncaring company I have ever seen!”
