“It's ok when things work fine but when they mess something up then there is no customer service that can help, their complaints team is rubbish and their customer service manager is giving me the same answer. What's the point having a complaints team and a customer service manager when they are giving me the same answer as the average Joe there?”
“Last May 2014 i withdrew £80,000 of my savings from Santander. For the past seven months i have beed trying to pay it back into MY OWN ACCOUNT. Santander refused to acept any payments INTO my own account. Writting to the Santander Complaints department is a complete waste of time as they ignore all my letters. The stress this compny has caused me is unbelievable. TODAY i have accepted defeat and withdrew all my money and closed my account. DO NOT have any dealings with this company unless you want a mental breakdown.”