“Hi I got a bank account with SANTANDER more then 15 years and I receive a lots of money from my work and my small business here in Scotland Glasgow I have done business with someone back in January 2019 almost over 2 months ago and that person make lies complaint to his bank and his bank contact Santander and Santander suspended my account I didn’t had a phone call text message or email I found out last night as I was trying to get some money out of my account to top up electricity and gas for my house my account was suspended I call them worry and they told me that gentleman make complaint about the money he send back in January I explain to them that guy is the one who did problems to me and was wrong and I ask them if I can get access to my account to get £20 only £20 for my electricity and gas please I beg them again and again and again I was on the phone over an hour at Thursday 21/03/2019 I explain to them everything and I have two young kids can’t go to hotel don’t have family or friends here in Glasgow and they were so rude and so unhelpful disgraceful bank the worest bank I ever dealt with I never had such complaint never ever Santander is the worest bank to use. They advice me to go to the branch here in Glasgow Shawlands Arcade I was there on Friday 22/03/2019 am to show them proof I have about everything and they refuse to look at it and even to take a photo copy of my proof I am right now in Glasgow at 16/10PM on Friday 22/03/2019 and I have my two kids coming to my home tonight. How can I take care of them as I don’t have electricity at home or food my fridge is empty of everything because not electricity how is this Logan in the UK In Europe in this planet Santander is the worest bank In the history I am gonna get my money out and never ever ever to use it again or advice anyone I know family friends anyone. It’s disgraceful bank treating the customers with the worest pain you in life I am shock and very angry I keep calling them last night when if happened this morning and this afternoon at 15:00PM it’s the worest bank in the history I will closed the account once I take my money out sick bank treating me and others disgraceful way shocking unbelievable”
“Terrible bank. Online advisers are from HELL. Security team, they are callous over the phone.
block genunine for no reason. they will not stop fraud but great confusion for genunine customers. KEEP OFF THEM.”
“Incompetent morons. I have had the same phone number for 22 years. It has been registered for Internet banking for about the same amount of time. I can see it on my Internet banking page right now in the Personal Details section.
Santander, however, maintain that they have a different number for me for the purposes of making on-line payments (OTP code). As I do not know what that number is, they refuse to help me. They entered some random number on their system and want me to guess it!”
“wont allow me to access it and are returning all my direct debits and standing orders.
I have made a complaint via the complaints department as nobody in customer services was able to help, but they can't either, my caseworker tells me the person he needs to speak to isnt replying to his emails or calls.
What sort of organisation is this?”
“Screwed 3 times in last 4 months by this bank. From a teller entering the wrong deposit amount to holding $28,000 check for over 6 days with no good explanation as to why to a mortgage loan officer in Perth Amboy bank who has no idea on what he's doing. I'm finally done!!”
“Would have to be one of the worst banking interface, online and mobile apps you can get..! so 1980's and cluncky.!... please take a leaf out off ANZ or NAB banks in Australia.! seamless intergration, app's are modern and online banking is simple with much simpler logon security systems.
Your just OLD HAT Santander, no state of the art banking with you guys.”
“On Saturday December 1st my partner and I got married and we received a cheque from a guest at our wedding made out to “Mr and Mrs Jackson” which meant that we had to open a joint account to be able to cash this cheque in.
We went to the Helensburgh Santander branch who told us I needed proof of address and a form of identification to be added on to my partners current account which was fine.
Went home, gathered all documents that was needed and made an appointment for the Santander branch in Glasgow city centre on argyle street. When we turned up the girl Emma who dealt with us was lovely however I was told I did not bring enough forms of photographic I.D. It had to be two forms i.e driving licence and passport, she also stated that as I was only getting added on to my partners account an appointment with Santander would not be necessary as it only takes ten minutes to do so, again went home, gathered more paperwork that was needed and this time went to the paisley Santander branch on high street to be greeted by a very rude bank manager and I was told I needed an appointment and they where not willing to deal with us as we didn’t have one.
I am absolutely furious as I have now paid for unnecessary parking in paisley to come into yet another Santander branch to be turned away yet again.
I have not had the best customer service from this bank at all and I don’t even bank with them. They will absolutely not be used as a personal bank for myself.
We have now had to cancel our honeymoon and forfeit our £200 deposit as money was not made available by the due date to pay for the rest of the honeymoon as you can imagine this has upset us greatly.”
“Can't give a zero score so gave a 1 I have an io mortgage with Santander they made a deal with legal and general to change all io mortgages to lifetime mortgages however legal and general will only provide a lifetime mortgage for 34% of property value. Santander need to check the details of the deal they made with legal and general as their customers are not being treated fairly”
“They have blocked my 100 year old mothers account and will not communicate even though I hold an LPA for her financial affairs. They have bounced a cheque which was paying for her care even though she had more than enough money to cover it in her account- then made charges twice! They are a disgraceful bank! Unfriendly Unhelpful and a total disgrace!!”
“I have been a victim of an Authorised Push Payment Fraud on my Santander Accts, Santander failed in their duty of care to protect my money on a known scam to them and have refused to cover the significant loss. Their customer care on top is horrendous - there are 1,000s of victims like me and they don't care. Do not trust your money with them - it is NOT safe. Their IT is weak and not fit for purpose.”
“We are a company that took out finance for some vehicles with Santander and decided to sell the vehicles 14 months early before the finance was due to be completed. We expected to receive some discount for settling early, but this was insignificant. Santander effectively penalised the company £1,000 for each vehicle settled early. We appealed, but this has been turned down as it is not regulated by the Consumer Credit Act. I knew this was the case, but expected Sandtander to operate like the other banks we do business with. I found their behavior to be unreasonable and greedy. We will never use them again.”
“Santander are unprofessional and just dont care. They make mistakes with regularity but dont have the infrastructure to deal with it. Their customer service is non existent and they are impossible to contact or deal with.
There is no common sense in their business model, they have no understanding of their customers needs and refuse to change anything to meet them. Customer service is unsurprisingly always busy with huge waits...do they do this on purpose? They say they are open from 7am -9pm but this is not true. Their fraud service is only open during business hours, as is their complaints service...the same hours that anyone who is working is also busy and unable to use them!! The wait times during working hours are horrendous and when you do get an answer you will probably have to talk to other departments and face a wait again...on purpose?? My advice would be to choose another bank as dealing with Santander will drive you crazy. They are only a bank and others outperform them in every way. They just dont care!”
“Horrible experience.
This bank tries to sell itself as a bank suitable for international students but it is not.
They put a temporary block and finally closed my account for having money wired internationally( as a student), even after bringing them a bank statement of the sender as they had asked for. I had to literally cry infront of this old branch manager lady to get her to call the head office to release my money that i needed to pay my tuition fee. The old lady kept refusing and then finally caved in and made the arrangements. So it was possible to remove the hold on my account as they were able to give me my money back in the end but i have no idea why they had to make me go through a whole ordeal just for that.
Customer service is the worst. Never bank with this bank.”
“I opened a student account due to starting university and Santander offered a 1/3rd off rail card. That was actually useless as it was only accepted a couple of hours during the afternoon. Once I completed my degree they immediately removed my overdraft as apparently meeting their own deadlines and payments isn't good enough and insisted I pay it all off though I am currently looking for work. So now I am going to have a Default on my record because of these incompetent extortionists. As soon as I start working I will close my account, my partner will be shutting hers and moving her savings too. worse customer service than EA, avoid like the plague, go anywhere else”
