“I can't give 0 so I have to give 1.
Very bad customer service related to complaints.I never slected my credit card for paying back my cashbook and I believe it has taken by default while selecting the retailers. When I phoned them explaining everything they were like damn care about it and didn't even pay back my earned cashback saying it's not santander error.I believe Santander don't care about keeping customer happy and satisfied with there service.
With one bank I reported theft of card and they were so sorry for it ,as a sorry and valued customer paid me £20.00 for nothing. I was very surprise to see the difference in service with other bank.”
“I would give a minus score if i could. Rubbish for business banking. Their repeated errors meant that no one in my company was able to access our online current account for a month! They had completely ineffective ways of trying to address the problem. In the end we had to put all the money into a personal account so that we could pay suppliers, staff etc. Very unsympathetic to the challenges a small business has, totally inadequate processes and staff that just are not interested in sorting issues out! We are now in the process of switching to Barclays.”
“It's ok when things work fine but when they mess something up then there is no customer service that can help, their complaints team is rubbish and their customer service manager is giving me the same answer. What's the point having a complaints team and a customer service manager when they are giving me the same answer as the average Joe there?”
“Last May 2014 i withdrew £80,000 of my savings from Santander. For the past seven months i have beed trying to pay it back into MY OWN ACCOUNT. Santander refused to acept any payments INTO my own account. Writting to the Santander Complaints department is a complete waste of time as they ignore all my letters. The stress this compny has caused me is unbelievable. TODAY i have accepted defeat and withdrew all my money and closed my account. DO NOT have any dealings with this company unless you want a mental breakdown.”
